Petersen Health Care
Service Area for Petersen Health Care
Overall Rating 2.6 / 5.0 ★★★★★
Asa Kline★★★★★ 3 months ago
We had a legitimate complaint about one of their facilities and that facility's administrative staff. The corporate office has made no attempts to address any of my concerns as Power of Attorney. They did not respond to the complaint we filled online, yet corporate employees were present at the facility days following. I assume it was time for damage control. There was a question about the medication they prescribed, with out her primary care givers knowledge, nor mine, and we asked to see the MARS log, because we got a different answer from three separate staff members. The Facility staff avoided to show us the log, yet there was two nurses going over those logs for the next two days as we witnessed. One nurse was a resident nurse , the other we did not recognize. When we later tried to express our complaint via telephone, of course we were put on hold for 4-5 minutes. We hung up and called back, asked if was the nursing home neglect hot line and we were again placed on hold for a short period, before we were connected to an answering service.The facility is gouging medicare and ignoring power of attorney laws. They are administering FDA black labeled prescriptions against my wishes. Obviously corporate is more sympathetic with subordinate employees than they are with the patient and their family. If you have any love or concern for your family member, i would strongly suggest that you may want to avoid Peterson Health Care and their facilities Cole C. Little username: Asa Kline
Nancy Gregg★★★★★ a month ago
This facility is so poorly ran its a disgrace. Staff all related in some way and stab the help in the back; treat them disrespectfully and unfairly. Terrible place to be employed; but even worse to be a resident in. Will never recommend this company and will share my opinion of it freely.
Very unhappy family member★★★★★ 2 months ago
Per Gary Albert's post and how wonderful Petersen Healthcare is to work for, Gary Albert is a licensed Administrator for Petersen. If Gary Albert thought so highly of Petersen Healthcare why did he leave and go to Dr.'s Nursing and Rehab in Salem, Illinois and then return to White Oak? As far as Petersen Healthcare is concerned. The place is horrible! I had my own personal experience with them in early 2017 with a very close family member. Horrible care, food that was fed to the residents was horrible, I was advised by one of the staff members at the facility that my family member was in that she felt that our family needed to stay home and allow my love one to get some rest. Staff member informed me that while visiting with my family member, my family member felt as if they had to stay awake to entertain me while I was there visiting. We were there in the facility with our family member around the clock because of the horrible care that our family member received. We finally removed my family member from this facility and couldn't be more thankful that our loved one is home safe and resting comfortably. Shame on you, Mark Petersen for the lousy staff that you hire to run your facilities and the horrible care and food that is served to your poor residents.
Gary Albert★★★★★ 8 months ago
Petersen Healthcare is rock solid in there support for their facilities, the residents they care for, and the staff deliverying the care!
Michael Martinez★★★★★ a year ago