Saint Anthony Medical Center For Home Care
About Saint Anthony Medical Center For Home Care5501 E State Street
Rockford, IL 61108
Phone: (815) 921-8700
Ownership type: Proprietary
Date certified: 07/18/1984
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Does Saint Anthony Medical Center For Home Care, Inc offer the following services?
Bathing, using the toilet, and dressing
Help taking or dispensing medication
Care for the terminally ill
For appointments, groceries, etc.
Meal planning/prep, laundry, etc.
Floors, bathrooms, etc.
Trained for Alzheimer's, dementia, etc.
Help remembering to take medications
Service Area for Saint Anthony Medical Center For Home Care
Overall Rating 3.0 / 5.0 ★★★★★
julie sparks ★★★★★ 3 months ago
Absolutely no service on the phone. You'll waste your time calling. When I finally got in touch with a real person on Monday I asked about my order that was faxed in the previous week - they had to go hunt for it. Then they weren't sure if the fax from the sleep clinic constituted an order. They found out that it did. Hurray! They said if I didn't hear back Wednesday to give them a call. Oh joy. Absolutely no office management oversight perceived after numerous calls about the order. Called Wednesday and heard nothing. When I did receive a call this Friday - the message was.... " we received your call. Please call back". Will have to drive in to talk to someone. In the spirit of "OSF" I hope the personal visit goes better. There are few customer service skills at this location when using the phone.
Sylvia Bowman ★★★★★ 6 months ago
They are the worst. I never receive my order on time. I never get the correct supplies. I need it before I run out or there are major complications. Their management rarely returns calls. They also have the worst customer service. They half apologize and don't do anything to correct the issue. They charged insurance for things I didn't receive. I would never use them again and I don't recommend them to anyone. They told me they couldn't handle my order and suggested I find someone else.
Christina Tomlinson ★★★★★ 3 months ago
Long wait times for customer service, but excellent face to face care. Cannot believe how thorough!
Ben Dresser ★★★★★ 8 months ago
I had a sleep study and the order went to OSF Medical Supply. The order never went through. I gave them my new insurance and nothing was ever sent. Now they are telling me I need a whole new sleep study, which costed me about $1,000 to begin with. Unbelievable.
Melanie Williams ★★★★★ 9 months ago
Waited 1 week to get a nebulizer for someone who needed it badly. The doctor gave me a prescription slip with the diagnosis code on it and told me it would be honored. We live within walking distance from the supply store. When I looked up OSF Home Care Medical Supply on line to get their phone number one full week ago, the site showed their address in a strip mall on State street in Rockford with a map of the facility to that location which is in close proximity to St Anthony's Hospital right near the listed phone number. I called that number and I was told they do not accept prescription slips for the family to pick up a nebulizer and a referral must be faxed to them from the doctor's office and they deliver the nebulizer to the home. I called the doctor's office and he was off. I left a message that a referral or doctor's order needs to be faxed in and I'm told I cannot pick it up. Well, I've been calling that phone number to OSF Home Care every day to see if they received the referral and they haven't. Again this nebulizer was really needed. I called the medical supply place today and got a different person on the phone who told me they are in Peoria. I told them I've been calling a phone number located with an 815 area code which was listed near the map and addres on State street in Rockford on line and I was NEVER told I was calling Peoria which they said is part of the facility on State street. I was told by that second person whom I spoke to that I can just take in a prescription slip to the facility on State street and pick it up, the nebulizer. I told the person I was speaking to someone else all last week who told me that was not accepted and the doctor had to fax in a referral. She stated she will let their supervisor know because Peoria, the main office takes referrals but the Rockford store will accept prescription slips and the person I spoke to was wrong givingme wrong information. A whole week was wasted when someone whose short of breath really needed that nebulizer!!
Saint Anthony Medical Center For Home Care Services
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Speech Pathology
- Medical Social
- Home Health Aid
Medicare Evaluation of the Quality of Care
The quality of care given at Saint Anthony Medical Center For Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info
Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.
|Begins Patient Care in Timely Manner:|
|Teaches Patients or Family About their Drugs:|
|Checks Patients Risk of Falling:|
|Checks Patient For Depression:|
|Checks on Patients Flu Shot:|
|Checks on Patients Pneumonia Shot:|
|Foot Care For Diabetes Patients:|
|Checks Patients For Pain:|
|Treats Patients Pain:|
|Treats Heart Failure Symptoms:|
|Took Doctor Ordered Action to Prevent Bed Sores:|
|Included Treatments to Prevent Bed Sores:|
|Checked Patients For the Risk of Bed Sores:|
|How Often Patients Improved Walking:|
|How Often Patients Improved Getting Out of Bed:|
|How Often Patients Improved Bathing:|
|How Often Patients Had Less Pain Moving Around:|
|How Often Patients Breathing Improved:|
|How Often Patients Wounds Healed After Operation:|
|How Often Patients Improved Taking Medication by Mouth:|
|How Often Patients Had to be Admitted to the Hospital:|
|How Often Patients Needed Urgent Care From the ER:|
Reviews from Patient Surveys
These Saint Anthony Medical Center For Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Saint Anthony Medical Center For Home Care to other home care agencies. More Info
|Home Health Team Gave Care in a Professional Way:|
|Communicated Well With them:|
|Discussed Medicines Pain & Home Safety:|
|Gave their Home Health Agency a Rating of 9 or 10:|
|Would Recommend the Home Health Agency to Friends & Family:|
Cities Served by Saint Anthony Medical Center For Home Care
Saint Anthony Medical Center For Home Care serves ZIP codes that encompass all or part of each of the cities listed below.
Cedar Point, IL
Cherry Valley, IL
Davis Junction, IL
Franklin Grove, IL
Garden Prairie, IL
Grand Ridge, IL
La Moille, IL
La Salle, IL
Leaf River, IL
Loves Park, IL
Machesney Park, IL
Monroe Center, IL
Mount Morris, IL
Paw Paw, IL
Poplar Grove, IL
Rock City, IL
South Beloit, IL
Spring Valley, IL
Stillman Valley, IL
Troy Grove, IL
Van Orin, IL
West Brooklyn, IL