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Home Services Unlimited

  1. Home Health Care
  2. Indiana
  3. Indianapolis Home Health Care Agencies
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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Erika Jones ★★★★★ 5 months ago

    We have been with Home Services Unlimited for 10 years and have had nothing but a positive experience. We have taken care of our mom at home for 10 years and would not have been able to if it weren't for HSU. Anytime we need relief, a nurse visit, wound care, etc...they are there. They are very easy to get a hold of. I would recommend, and have recommended to several people, this company. They have become our 2nd family.

  • Phillip Froymovich ★★★★★ 9 months ago

    Home Servicrs Took excellent Care of my mother in law. Timely, curtious, professional staff at a reasonable price.

  • Marquette Hansen ★★★★★ a year ago

    The entire staff at HSU has been incredible. My dad has received exceptional care after after a hip surgery. Very caring and professional staff. I highly recommend.

  • Bill Paya ★★★★★ a year ago

    I had physical therapy after I had an accident. The female physical therapist who came out was really nice but made me work. I think it made me get better sooner. I hope I never have to use them again but If I did I would ask for the same therapist.

  • Michelle Yakovac ★★★★★ a year ago

    Our experience with Home Services Unlimited was not good. We finally ended services today after weeks of having to deal with numerous missed appointments with no call-backs or delayed call-backs and erratic, unpredictable schedules. My sister works a full-time demanding job and is trying to care for our Dad as best she can. The last thing she or anyone else who is care-taking needs is to be waiting around at home for therapists who don't show, and chasing down therapists to schedule/reschedule appointments. We understand things come up in the course of a day, but this agency has a very poor system of scheduling, communication and follow-up - placing unnecessary burden on the caretaker to manage communications & scheduling when we have a million other things to worry about. Agencies should be there to relieve the burden - NOT ADD TO IT - as this agency did, which is a shame as we were led to expect differently in all our up-front communications with the Sales Rep. We were also very unhappy with the OT who spent no time hands-on with our Dad. She spent all of her time visits telling my sister what to change in her house and NO TIME working hands on with my Dad on things like transferring, balance, arm strength, dressing, etc. - things that would have benefitted our Dad greatly but they she deemed unnecessary. He had excellent OT care in the rehab center he was in just in but has regressed significantly since being under the care of this agency and the OT's hands-off approach. We expressed our dissatisfaction to the agency with all the issues we were experiencing and gave them a chance to do a mid-course correction as we really valued the PT who was great with our Dad and working to keep him mobile in the house. But when he failed to show on 3 different occasions this week and when an Aid missed an appointment on top of that without calling promptly to reschedule - enough was enough. My hope is that this agency seriously looks at its OT protocols, staffing, scheduling & communication issues and figures out how to help patients get better and make life a bit easier on care-takers.

Home Services Unlimited Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Home Services Unlimited is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

IN
Begins Patient Care in Timely Manner:

89%

91%
Teaches Patients or Family About their Drugs:

93%

96%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

89%

96%
Checks on Patients Flu Shot:

71%

69%
Checks on Patients Pneumonia Shot:

76%

73%
Foot Care For Diabetes Patients:

89%

96%
Checks Patients For Pain:

74%

0%
Treats Patients Pain:

73%

0%
Treats Heart Failure Symptoms:

72%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

81%

0%
This
Agency

IN
Included Treatments to Prevent Bed Sores:

71%

0%
Checked Patients For the Risk of Bed Sores:

99%

0%
How Often Patients Improved Walking:

57%

56%
How Often Patients Improved Getting Out of Bed:

18%

16%
How Often Patients Improved Bathing:

12%

13%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

92%

83%
How Often Patients Improved Taking Medication by Mouth:

44%

49%
How Often Patients Had to be Admitted to the Hospital:

17%

16%
How Often Patients Needed Urgent Care From the ER:

13%

12%

Reviews from Patient Surveys

These Home Services Unlimited reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Home Services Unlimited to other home care agencies. More Info

Patient Surveys:
This
Agency

IN
Home Health Team Gave Care in a Professional Way:

84%

89%
Communicated Well With them:

79%

87%
Discussed Medicines Pain & Home Safety:

71%

83%
Gave their Home Health Agency a Rating of 9 or 10:

72%

86%
This
Agency

IN
Would Recommend the Home Health Agency to Friends & Family:

67%

79%
Completed Surveys:11324,361
Response Rate:

39%

32%

Cities Served by Home Services Unlimited

Home Services Unlimited serves ZIP codes that encompass all or part of each of the cities listed below.

Amo, IN
Anderson, IN
Avon, IN
Beech Grove, IN
Brownsburg, IN
Camby, IN
Carmel, IN
Cicero, IN
Coatesville, IN
Danville, IN
Fishers, IN
Fortville, IN
Fountaintown, IN
Franklin, IN
Greencastle, IN
Greenfield, IN
Greenwood, IN
Indianapolis, IN
Lebanon, IN
Louisville, KY
Marion, IN
Martinsville, IN
Mc Cordsville, IN
New Palestine, IN
Noblesville, IN
Pendleton, IN
Plainfield, IN
Shelbyville, IN
Westfield, IN
Zionsville, IN



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