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Beacon Home Care Home Health Agency Sb

  1. Home Health Care
  2. Indiana
  3. South Bend Home Health Care Agencies
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Reviews
Overall Rating 1.6 / 5.0 ★★★★★

  • Hal Roberts ★★★★★ 3 months ago

    This is the third time and last. Terrible service! If they would at least hire more friendly staff it might help.

  • Nikko Crum ★★★★★ 5 months ago

    I cannot believe the treatment I received just this year. I have been a client of Beacon for almost five years. The nurse, Tracy Wenger, and bathaide, Danielle Miller were wanting to drop me. They found ways of doing this. How can they say they care about their clients? First off, Danielle would be texting on her phone while giving me my bath. She had her back towards me supposedly getting my shampoo ready, leaving me freezing cold in the shower. I really believe she can't go even five minutes without texting or answering her phone...oh by the way if her office calls her, she ignores them. Lately she kept saying how that if she didn't have me as a client because of drive time and the three hours with me, then she could see three other clients! Then when she says she has to leave to go to her next client, she stands around talking, and repeating her dialog. She came to see me on Monday, I informed that I had the flu for the fourth time this year, she came and left me in a urine soaked bed without offering to clean me up. Danielle, I know it's all about money for you, where is your concern for the client??? Tracy Wenger has no respect for her clients, she comes to see me after being in the office for meetings, then takes her frustrations out on me, especially when I'm sick and running a fever, She's very brass, raising her voice and almost threating to drop you if you don't do what she says..always wanting to send me to the E.R. unnecessarily, when the E.R. wonders what you're doing here in the E.R I have requested if she could come on any other day than Mondays to avoid her backlashing, I even tried for a time, have her vent to me her frustrations over the office visits, but it took a big toll on my own life dealing with my many health issues. WHAT I WANT TO SAY, TAKE CONSIDERATION ABOUT YOUR PATIENTS, ITS NOT ABOUT YOU. IF YOU CANT BE CONSIDERATE ABOUT YOUR PATIENTS, THEN MAYBE YOU'RE IN THE WRONG PROFESSION! I was wrongly treated. Even when Tracy Wenger called me one day that her supervisor Rosena was coming with her for a visit. Tracy made some trumped up excuse that I had disrespected her and yelled at her, I was so sick in bed, I didn't yell at her, I just rolled over in bed and fell asleep. Well, nothing came of that false statement. Then I knew they would go to great lengths to get rid of me. So, fellow clients, have your guard up when it comes to these two and it's company. Tracy tried to complain to her supervisor which came to nought, then she complained to my case manager and my friend, neither one of them could get involved in her petty bickering. It reminds me of a little child, who doesn't get her way, so she throws a tamtrum til she gets her way...(ask her fellow employees). Good Riddance Tracy Wenger, Good Riddance Danielle Miller... Maybe others will see your "work" habits too. Good Riddance Beacon Home Care!

  • A. James McAdams ★★★★★ 9 months ago

    It is remarkably difficult to get this office to meet its promises, answer the phone, get information. I always wonder what the people are doing in the back. The facility is beautiful, but even as I contemplate calling them now, I dread the wait and the potential problems. What is amazing to me is that no one in the Beacon administration addresses these problems. So where are you Beacon? This is a recurring problem!

  • Trudy Wait ★★★★★ a month ago

    If you read these reviews, you will notice that they are all about the home medical business, not the pharmacy.

  • Jamie Lane ★★★★★ a year ago

    They lied to me for months by saying my items were covered by insurance. I asked every time I got replacement parts and mentioned I had not received a letter or documentation or anything and was told I was fine. Yesterday I got a giant bill in the mail. I called and no call back. Why would you keep sending more items if the previous ones were not paid for?! Why wouldn't you make a phone call or some kind of notification sooner? You wait 9 months then send a bill?!?

Beacon Home Care Home Health Agency Sb Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Beacon Home Care Home Health Agency Sb is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

IN
Begins Patient Care in Timely Manner:

93%

91%
Teaches Patients or Family About their Drugs:

100%

96%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

99%

96%
Checks on Patients Flu Shot:

76%

69%
Checks on Patients Pneumonia Shot:

83%

73%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

65%

0%
Treats Patients Pain:

73%

0%
Treats Heart Failure Symptoms:

70%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

73%

0%
This
Agency

IN
Included Treatments to Prevent Bed Sores:

77%

0%
Checked Patients For the Risk of Bed Sores:

93%

0%
How Often Patients Improved Walking:

62%

56%
How Often Patients Improved Getting Out of Bed:

13%

16%
How Often Patients Improved Bathing:

13%

13%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

86%

83%
How Often Patients Improved Taking Medication by Mouth:

55%

49%
How Often Patients Had to be Admitted to the Hospital:

16%

16%
How Often Patients Needed Urgent Care From the ER:

11%

12%

Reviews from Patient Surveys

These Beacon Home Care Home Health Agency Sb reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Beacon Home Care Home Health Agency Sb to other home care agencies. More Info

Patient Surveys:
This
Agency

IN
Home Health Team Gave Care in a Professional Way:

88%

89%
Communicated Well With them:

86%

87%
Discussed Medicines Pain & Home Safety:

81%

83%
Gave their Home Health Agency a Rating of 9 or 10:

86%

86%
This
Agency

IN
Would Recommend the Home Health Agency to Friends & Family:

77%

79%
Completed Surveys:58824,361
Response Rate:

33%

32%

Cities Served by Beacon Home Care Home Health Agency Sb

Beacon Home Care Home Health Agency Sb serves ZIP codes that encompass all or part of each of the cities listed below.

Bremen, IN
Bristol, IN
Elkhart, IN
Goshen, IN
Granger, IN
Lagrange, IN
Lakeville, IN
Lapaz, IN
Middlebury, IN
Milford, IN
Mishawaka, IN
Nappanee, IN
New Carlisle, IN
New Paris, IN
North Liberty, IN
North Webster, IN
Notre Dame, IN
Osceola, IN
Plymouth, IN
Rolling Prairie, IN
Shipshewana, IN
South Bend, IN
Syracuse, IN
Wakarusa, IN
Walkerton, IN
Wyatt, IN



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