Apria Health Care
Service Area for Apria Health Care
Overall Rating 1.1 / 5.0 ★★★★★
RICHARD HIDALGO ★★★★★ 4 months ago
Horrible Horrible Service! The moment I walked inside and it took multiple rings to get someone to help me, I knew it was all downhill. The lady had headphones in which is why It took her so long to answer me, The customer service was absolutely horrendous, From cancelling my appointment to not returning my calls, and giving me equipment without an explanation, I was disappointed in the service to say the least. If you can switch to another healthcare, You will save yourself headaches and unnecessary stress!
Alicia Gautreau ★★★★★ 7 months ago
I'm sure if you are only dealing with them through insurance, they're fine because an insurance company won't allow them to over charge. But if you are a cash patient, they will overcharge you by double. We went from insurance to self pay and it's been a nightmare. They didn't explain how the switch worked so now we are out of hundreds of dollars. If someone had explained how the conversion worked, we would've gone somewhere else from the get go. Shame on us for not demanding answers.
Jeff Budden ★★★★★ 8 months ago
The black lady with red hair slammed the door in the face of a customer, yelled at her that she was lying when the customer claimed she had been waiting for 1 hour. It was the most egregious display of unprofessional behavior in an office environment that you can imagine. It was Friday afternoon and she was obviously more interested in going home instead of serving her customer. As a doctor I have advised this patient to find another provider. I would not advise any patient to use Apria until there is a change in the staffing at this location!
becauz45 ★★★★★ a year ago
Had great service with then a few years ago, when I had regular insurance. Since having to go to medicare, and changed insurance companies I have had problems getting supplies. You can no longer call a local number, you have to go through calling no telling where to order supplies, most of the time you can hardly understand the person you are trying to order supplies from. I am a bit disappointed in how the new management of Apria has really messed up the dealing with a local office. I had no complaints when I could talk to the folks locally, now there is no way you can call them, it is automatically directed to this so called center and then it goes down hill from there.
david williams ★★★★★ 8 months ago
The office in Baton Rouge showed me total disrespect and poor customer service. The employees were rude and inept. I will be getting a new machine but not from this company. Will never do business with this company again.