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Franciscan Home Care

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Overall Rating 3.7 / 5.0 ★★★★★

  • Anne Yount ★★★★★ 3 weeks ago

    I would give them zero stars if I could. Stay away at all costs! We brought our daughter there when she was suffering from exhaustion due to an illness. She was also having suicidal thoughts after reading the book "Thirteen Reasons". She was unable to sleep for more than a few hours at a time, and she was in a bad place. After a 15 minute consult the psychiatrist (who we later learned was a second year resident) wanted to label her as manic, bi-polar and a whole host of other things, and to put her on a bunch of medications. We refused, and asked if they could just give her a sedative to help her sleep. They reluctantly did so, and she was much better the next day. Then I (mom) went to meet with them yesterday when my husband was at work, and they called DCF and reported us as neglectful parents because we did not bring her in sooner. We are not mental health professions, and she never told us directly she wanted to kill herself, it took a few weeks for us to understand what was going on with her physical and mental health, and we were in contact with medical professionals throughout this process. Now we have the state investigating us for abuse. They have now changed the diagnosis to ADHD and autism spectrum disorder (based on the fact that our daughter did not look a clinician in the eye). She has no trouble looking people in the eyes when she is in her normal state. She has been there for less than 72 hours, and it has been a nightmare for us. While we are leery of posting this must personal information online, we feel the need to warn other parents about what is going on at this place. The social worker was also a witch, very cold, and not helpful at all. Her treatment plan consisted of e-mailing us a bunch of links to programs for counseling support after our daughter is discharged, and basically telling us to figure it out on our own. This has been a grueling ordeal, and a massive waste of money. With our deductible, we will be out over $5,500 for this mess, and they have done very little to help!

  • too poor ★★★★★ a week ago

    r this place was wack the food was terrible and i refused to eat while inpatient just because i was a picky eater so they diagnosed me with an eating disorder and tried to send me to an ED place when i did not have one, they told me i wouldnt of been there for more than ten days and i ended up staying for two weeks and then got sent to another hospital for two more weeks. they treated us very child-like and didnt even let us talk about our mental health issues with other kids and kept us very restricted and gave us no coping skills to use to further our treatment, the "lessons" they held were usually just drawing and stuff. i got out of there nearly a year ago and i still have nightmares. one of the nurses was SO disrespectful and told another patient that they were lying about hearing voices and that anxiety wasnt real and yelled at them when they had a panic attack and she also ripped down a lot of the art we hung on the wall. they also didn't have much control over the kids. there was this one person who would walk into other people's rooms (which wasnt allowed) and steal from the other kids. other kids would stand outside the shower doors while someone was using it and just.... knock on the door for no reason. another kid used to just flicker the lights and scream at both the staff and other patients and throw stuff around and they did NOTHING. one time a kid said they were feeling terrible and wanted someone to check up with them through the night, and when the staff didn't do that they ended up trashing their room and cutting themselves. they didn't let us call our parents on the phone sometimes which was very stressful. it just wasn't a positive experience and did nothing to help with my mental health. honestly, do your kid a favor and don't send them here.

  • Adrienne Sutton ★★★★★ a year ago

    While the care was good for my child when he was there for a procedure. I am quite displeased over the whole billing process. I get a bill 8 months after the procedure is done for anesthesia, I tried to find a way to pay online but there's nothing set up for that.. So I call to make a payment to the billing office over the phone, they don't take credit cards. What century are we in?!

  • Sivan Lahav ★★★★★ 10 months ago

    Worst Medical Institute Ever. only reason we were willing to deal with their joke for a billing departments, subpar service and outdates equipment is because we and our kids loved our physician. They recently made a reorganization and let some people go - so we've let them go.

  • Lori Y ★★★★★ 10 months ago

    They r great here. My 5 you has been here twice and I'll never go anywhere else again!!

Franciscan Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Franciscan Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.


Begins Patient Care in Timely Manner:n/a *

Teaches Patients or Family About their Drugs:n/a *

Checks Patients Risk of Falling:n/a *

Checks Patient For Depression:n/a *

Checks on Patients Flu Shot:n/a *

Checks on Patients Pneumonia Shot:n/a *

Foot Care For Diabetes Patients:n/a *

Checks Patients For Pain:n/a *

Treats Patients Pain:n/a *

Treats Heart Failure Symptoms:n/a *

Took Doctor Ordered Action to Prevent Bed Sores:n/a *

Included Treatments to Prevent Bed Sores:n/a *

Checked Patients For the Risk of Bed Sores:n/a *


How Often Patients Improved Walking:n/a *

How Often Patients Improved Getting Out of Bed:n/a **

How Often Patients Improved Bathing:n/a **

How Often Patients Had Less Pain Moving Around:n/a **

How Often Patients Breathing Improved:n/a **

How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


Pageviews Total:


Pageviews From Search Engines:


Pageviews From City Page:


Pageviews From Funnel:


* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Franciscan Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Franciscan Home Care to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:n/a *

Communicated Well With them:n/a *

Discussed Medicines Pain & Home Safety:n/a *

Gave their Home Health Agency a Rating of 9 or 10:n/a *


Would Recommend the Home Health Agency to Friends & Family:n/a *

Completed Surveys:n/a *28,179
Response Rate:n/a *

* No survey results are available for this period.

Cities Served by Franciscan Home Care

Franciscan Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Brighton, MA
Chelsea, MA
Lynn, MA

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