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Franciscan Home Care

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  2. Massachusetts
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Overall Rating 3.4 / 5.0 ★★★★★

  • Arrecis ★★★★★ 2 months ago

    This review is for dental clinic. It was our first time here and first impressions say a lot. 1. Couldn't find dental clinic so I asked someone who worked the for help. She took me to the wrong area! How do you offer to walk me to the wrong department????? 2. Finally made it to the children's dental area and was on time for my appointment. I was provided paper work to complete which only took me like 4 minutes to have it done because it was short. BUT front office staff took almost 20 minutes to put my info in computer! It doesn't take that long if you know what your doing. 3. I had to ask front office 2 times what was taking so long to be seen as it took 40 minutes of waiting. She said she had to put my info in the computer. My response to her was that it shouldn't take that long to handle that. 40 minutes really come on! NO ONE ever came to acknowledge us to let us know they were running late if that was the case. Wait, but how could they be running late? as when I walked by earlier I could see no patients were in exams rooms people were just sitting around socializing. 4. this is supposed to be a children's hospital, right?!!! I did not find staff to be friendly at all. Instead I felt disrespected by front office staff, because she made me feel like waiting didn't matter so just wait. I don't recommend this hospital. Based on the overall reviews I wonder how this place is not closed and getting their act together. If you want medioquer treatment go there. Never again

  • Lexi Adams ★★★★★ 6 months ago

    For the most part, I enjoyed this program. I was in the inpatient unit a few times, and while I was there, I received pretty good care and short-term treatment. However, I do have a couple of complaints. For one thing, the type of treatment that one receives in this program is not very transition-oriented. The psychiatrists have a tendency to treat patients as if nothing has changed from the previous day. I cannot recall a time when I was asked "What can we/you do to ensure that you have a better home life?" This may have been because they discharged patients almost randomly. My other complaint is that whenever patients were acting up and/or being aggressive, a code was called throughout the entire hospital. I get that they might need assistance, but I believe that they could have implemented a system that lets the right people know without having the entire hospital know that a patient is acting up. But, the program did help me, at least short-term. Therefore, I give this place three stars. Summary: Care was good, but post-discharge plans weren't. Some minor privacy issues.

  • Jennifer Wolfgang ★★★★★ a month ago

    My daughter recently was set up to go to this hospital through her dental team (Dr. Kritsineli) in Plymouth. From the time I had to speak with hospital staff on the phone for details on the procedure to the very last nurse walking us out to the car when it was finished, the experience was amazing. My daughter was in the first group of children for the day so we were there at about 6:30 am. Franciscan was easy to find in Brighton, and is smaller and inviting to kids and their families-- felt more like a clinic than a huge hospital. The desk staff were friendly and efficient, wait time was minimal. The group that brought us into the waiting room for the OR was so reassuring. My daughter was leisurely brought to a play room where the nurse took her vitals (she let her play the whole time and even stopped to let my daughter play uninterrupted a little because she sensed she was getting nervous). I was even more nervous than my daughter and the team kept everything calm and reassuring the whole time. After vitals, a child specialist visited with my daughter and let her decorate her own anesthesia mask-- she kept popping up through out the rest of the visit right when we needed it and was so personable and awesome, truly great with kids and families. We were then brought to pre-op (I think that's what it was?), the little area before the OR and each kid/family got their own little curtained-off area to get familiar with their bed. So advocates and nurses came and went for about 10 minutes, making sure things were ready. Finally got to the moment of the procedure and my daughter was given a choice to stay on the bed or walk alongside and for some reason that seemed to empower her (and me) so we easily made it to the OR. As the anesthesia was being administered, I got to hold my daughter's hand and talk to her. I was then taken to a waiting room and was told where the cafeteria and bathrooms were, that they would come get me right when my daughter was done. About an hour later my daughter's dentist Dr. Kritsineli came to us to say that she had fixed everything, fillings for four teeth and a flouride treatment. So efficient, fast, and reassuring, that was the best moment of all. Dr. Kritsineli told us my daughter was fine and resting and to wait a few minutes and we'd be called back to her. A few moments later we were led to the pre-op room and got to sit with my daughter as the nurse went through post-procedure stuff, what to expect--eating, drinking, follow-up, and hospital discharge. We then easily woke her up and she got to eat a popsicle and have water. That all was about 15 minutes, and we were heading out the door. Hands-down, the best experience and I truly believe it didn't traumatize my three year old in the least-- which I was expecting because she had to go to OR for the treatment. So thank you, Franciscan Chidren's, two thumbs up!!

  • Cloudy Imperfections ★★★★★ 2 months ago

    It seems to me that everyone's review is for the dental department. Well, let me tell you about the Rehabilitation Center . It is amazing (personally). I have met some amazing people here: whether they were staff or other patients. They had Child Life Specialists who visited all the patients and made sure they had something to keep them busy and they also gathered us patients together and let us hang out from time to time when we were free at the same time. Nurses would take us outside and let us enjoy the fresh air. The staff was like a second family to me. They made my mom feel welcomed and at home whenever she would come to visit. The physical therapists were all extremely kind and took time to get to know who they were working with. For example, I started working with Darcy and we would always talk about her daughter or something like that. I really felt close to all the therapists. The doctors were also a huge help. They helped me monitor my meds and prescribed me medicine when I needed it most. I usually saw Marjorie (or Mar Mar as I liked to call her). Marjorie was always so sweet to me. She knew about my vision problems (I had fluctuating vision) so she bought me a Kindle so I could enlarge the text and read during my leisure minute. I still have it and I couldn't be more thankful. They even gave a select few patients an iPad that had an app on it that was connected to the nurses' iPhone so you could tell them what you need before they even enter the room. It was great! They even let me use the iPad for my own personal use. I don't know about anyone else, but I couldn't have asked for a better experience. ?

  • laila khan ★★★★★ 3 months ago

    Very horrible staff!! Very very rude. I was trying to change my sons doctor because she left and my son keeps seeing different doctors everytime we visit I just wanted one doctor to see him the staff weren't cooperating with me. And very long wait even if no one is there and ur the only patient there!!

Franciscan Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Franciscan Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was not available and the number that went to the ER without being re-admitted was not available.


Begins Patient Care in Timely Manner:n/a *

Teaches Patients or Family About their Drugs:n/a *

Checks Patients Risk of Falling:n/a *

Checks Patient For Depression:n/a *

Checks on Patients Flu Shot:n/a *

Checks on Patients Pneumonia Shot:n/a *

Foot Care For Diabetes Patients:n/a *

Checks Patients For Pain:n/a *

Treats Patients Pain:n/a *

Treats Heart Failure Symptoms:n/a *

Took Doctor Ordered Action to Prevent Bed Sores:n/a *


Included Treatments to Prevent Bed Sores:n/a *

Checked Patients For the Risk of Bed Sores:n/a *

How Often Patients Improved Walking:n/a *

How Often Patients Improved Getting Out of Bed:n/a *

How Often Patients Improved Bathing:n/a *

How Often Patients Had Less Pain Moving Around:n/a *

How Often Patients Breathing Improved:n/a *

How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


* This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Franciscan Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Franciscan Home Care to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:n/a *

Communicated Well With them:n/a *

Discussed Medicines Pain & Home Safety:n/a *

Gave their Home Health Agency a Rating of 9 or 10:n/a *


Would Recommend the Home Health Agency to Friends & Family:n/a *

Completed Surveys:n/a *27,892
Response Rate:n/a *

* No survey results are available for this period.

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