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Berkshire Home Care

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  2. Massachusetts
  3. Lee Home Health Care Agencies
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Overall Rating 4.0 / 5.0 ★★★★★

  • Joan Norman ★★★★★ 6 months ago

    My mother became very disabled in 2016 and received home health care through Porchlight, but I or one of my siblings was also always around. Her primary caregiver was Ilungo Williams, but who is called Cookie by all. Cookie is OUTSTANDING. Compassionate, hard-working, just the best you could hope for. If you can get her to work with your family, it will be the best that could happen in a difficult time. We had a few other caregivers through Porchlight--some were good, others just barely adequate. The administrative staff is terrible. Constant turnover, and many of them don't know what they are doing. So if you have one of the barely adequate caregivers, who is late or fails to show, good luck dealing with it. Their billing system is also a mess. When my mother passed, Porchlight said we owed them for services from months ago (which we did not). I called them on it and never even got a call back admitting the error, and no condolences at any point about the loss of my mother, even though we were customers for almost 3 years. So, if you can get Cookie, then just deal with the rest of Porchlight, it's worth it. Otherwise, hit or miss and expect some problems.

  • Susan S ★★★★★ a year ago

    Thank you Jed Ann for a PT experience that really helped me get going. You are the best!

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