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Porchlight Visiting Nurse Association

  1. Home Health Care
  2. Massachusetts
  3. Lee Home Health Care Agencies
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Each ZIP code that Porchlight Visiting Nurse Association serves is highlighted on the map above.

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Joan Norman ★★★★★ 6 months ago

    My mother became very disabled in 2016 and received home health care through Porchlight, but I or one of my siblings was also always around. Her primary caregiver was Ilungo Williams, but who is called Cookie by all. Cookie is OUTSTANDING. Compassionate, hard-working, just the best you could hope for. If you can get her to work with your family, it will be the best that could happen in a difficult time. We had a few other caregivers through Porchlight--some were good, others just barely adequate. The administrative staff is terrible. Constant turnover, and many of them don't know what they are doing. So if you have one of the barely adequate caregivers, who is late or fails to show, good luck dealing with it. Their billing system is also a mess. When my mother passed, Porchlight said we owed them for services from months ago (which we did not). I called them on it and never even got a call back admitting the error, and no condolences at any point about the loss of my mother, even though we were customers for almost 3 years. So, if you can get Cookie, then just deal with the rest of Porchlight, it's worth it. Otherwise, hit or miss and expect some problems.

  • Susan S ★★★★★ a year ago

    Thank you Jed Ann for a PT experience that really helped me get going. You are the best!

Porchlight Visiting Nurse Association Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Porchlight Visiting Nurse Association is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

MA
Begins Patient Care in Timely Manner:

99%

93%
Teaches Patients or Family About their Drugs:

100%

96%
Checks Patients Risk of Falling:

100%

98%
Checks Patient For Depression:

100%

95%
Checks on Patients Flu Shot:

81%

70%
Checks on Patients Pneumonia Shot:

87%

71%
Foot Care For Diabetes Patients:

100%

95%
Checks Patients For Pain:

77%

0%
Treats Patients Pain:

74%

0%
Treats Heart Failure Symptoms:

79%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

93%

0%
This
Agency

MA
Included Treatments to Prevent Bed Sores:

87%

0%
Checked Patients For the Risk of Bed Sores:

96%

0%
How Often Patients Improved Walking:

75%

53%
How Often Patients Improved Getting Out of Bed:

14%

13%
How Often Patients Improved Bathing:

16%

9%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

100%

84%
How Often Patients Improved Taking Medication by Mouth:

68%

38%
How Often Patients Had to be Admitted to the Hospital:

17%

16%
How Often Patients Needed Urgent Care From the ER:

12%

12%

Reviews from Patient Surveys

These Porchlight Visiting Nurse Association reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Porchlight Visiting Nurse Association to other home care agencies. More Info

Patient Surveys:
This
Agency

MA
Home Health Team Gave Care in a Professional Way:

90%

89%
Communicated Well With them:

87%

86%
Discussed Medicines Pain & Home Safety:

85%

85%
Gave their Home Health Agency a Rating of 9 or 10:

85%

85%
This
Agency

MA
Would Recommend the Home Health Agency to Friends & Family:

84%

82%
Completed Surveys:44027,892
Response Rate:

40%

28%

Cities Served by Porchlight Visiting Nurse Association

Porchlight Visiting Nurse Association serves ZIP codes that encompass all or part of each of the cities listed below.

Adams, MA
Agawam, MA
Amherst, MA
Ashley Falls, MA
Becket, MA
Belchertown, MA
Blandford, MA
Bondsville, MA
Brimfield, MA
Cheshire, MA
Chester, MA
Chesterfield, MA
Chicopee, MA
Cummington, MA
Dalton, MA
East Longmeadow, MA
East Otis, MA
Easthampton, MA
Feeding Hills, MA
Florence, MA
Glendale, MA
Goshen, MA
Granby, MA
Granville, MA
Great Barrington, MA
Hadley, MA
Hampden, MA
Hatfield, MA
Haydenville, MA
Hinsdale, MA
Holyoke, MA
Housatonic, MA
Indian Orchard, MA
Lanesboro, MA
Lee, MA
Leeds, MA
Lenox, MA
Lenox Dale, MA
Longmeadow, MA
Ludlow, MA
Middlefield, MA
Mill River, MA
Monson, MA
Monterey, MA
North Adams, MA
North Egremont, MA
North Hatfield, MA
Northampton, MA
Otis, MA
Palmer, MA
Pittsfield, MA
Plainfield, MA
Richmond, MA
Sandisfield, MA
Savoy, MA
Sheffield, MA
South Egremont, MA
South Hadley, MA
South Lee, MA
Southampton, MA
Southfield, MA
Southwick, MA
Springfield, MA
Stockbridge, MA
Three Rivers, MA
Tyringham, MA
Wales, MA
Ware, MA
West Chesterfield, MA
West Springfield, MA
West Stockbridge, MA
Westfield, MA
Wilbraham, MA
Williamsburg, MA
Williamstown, MA
Windsor, MA
Worthington, MA



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