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Visiting Nurse Association Of Eastern Massachusetts

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  3. Massachusetts (MA)
  4. Somerville
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    I can't say enough about the VNA Assisted Living facility. Twelve years ago it became clear that my mother needed additional help, and the Lowell Street location was a perfect choice for her. She is an independent person and because of the staff's sensitive and caring approach she was able to maintain her independence while living there. Her apartment was lovely, a beautiful garden available, and help always when needed. She passed away two months ago and I am grateful for the excellent care she received and friendships she formed. She was very happy living there. My family had profound peace of mind knowing the quality of care she was receiving.

  • ★★★★★ a month ago

    My father lived at the Lowell Street VNA for three years, until his death in hospice. He and I very much enjoyed being in his comfortable, sunny apartment and sitting together in the outdoor spaces during warmer months. The staff was friendly and caring, the food was very good, and the residents were welcoming. I visited him almost every day and he often expressed to me how comfortable he was, despite his difficulties with congestive heart failure. My younger brothers and sisters and I loved our father very much and truly felt that we could have found no better home for him in his final years.

  • ★★★★★ 2 months ago

    My mother fell during an ice storm in February and broke her hip and pelvis and was severely incapacitated. I called the good folks at the Visiting Nurse Association in Somerville and was immediately scheduled for physical therapy. The nurse and therapist that were assigned to my mother were extremely, competent, caring and compassionate. They were always polite and on time and my mother looked forward to seeing them during her convalescence. In addition, my husband's dad was a guest of the VNA facility on Lowell Street in Somerville and was afforded the same level of care and compassion during his stay at their facility prior to his passing. The facility was clean and well appointed with a first class dining room and menu, a hair salon and boutique store for small purchases. Whenever we came to visit his father, the staff were always very friendly and helpful and we always looked forward to these times.

  • ★★★★★ 6 months ago

    The staff is extremely authoritarian. There is no transportation (van, shuttle) even up the steep hill a few blocks to the bus stop. Many residents report thefts of cash and personal belongings. Personal data is not respected (for example, one is required to sign out of the building with time and room number, and that is on public display, which likely contributes to pilfering). No pets, no houseplants, a thousand petty rules. Refrigerator inspections when you are not at home. Everyone is treated with the restrictions of the least capable, who have "aging in place" issues up to fairly advanced Alzheimer's, so activities are planned with the least common denominator in mind. Two stars for some staff who really work against the tide. Not what it was.

  • ★★★★★ 2 months ago

Visiting Nurse Association Of Eastern Massachusetts Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Visiting Nurse Association Of Eastern Massachusetts is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

MA
Begins Patient Care in Timely Manner:

96%

92%
Teaches Patients or Family About their Drugs:

98%

95%
Checks Patients Risk of Falling:

100%

98%
Checks Patient For Depression:

98%

94%
Checks on Patients Flu Shot:

72%

67%
Checks on Patients Pneumonia Shot:

62%

69%
Foot Care For Diabetes Patients:

97%

95%
Checks Patients For Pain:

50%

0%
Treats Patients Pain:

48%

0%
Treats Heart Failure Symptoms:

49%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

54%

0%
Included Treatments to Prevent Bed Sores:

43%

0%
Checked Patients For the Risk of Bed Sores:

83%

0%
This
Agency

MA
How Often Patients Improved Walking:

31%

49%
How Often Patients Improved Getting Out of Bed:

16%

14%
How Often Patients Improved Bathing:

16%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

88%

88%
How Often Patients Improved Taking Medication by Mouth:

40%

41%
How Often Patients Had to be Admitted to the Hospital:

18%

16%
How Often Patients Needed Urgent Care From the ER:

13%

12%
Pageviews Total:

25%

0%
Pageviews From Search Engines:

11%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Visiting Nurse Association Of Eastern Massachusetts reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Visiting Nurse Association Of Eastern Massachusetts to other home care agencies. More Info

Patient Surveys:
This
Agency

MA
Home Health Team Gave Care in a Professional Way:

85%

89%
Communicated Well With them:

80%

86%
Discussed Medicines Pain & Home Safety:

79%

85%
Gave their Home Health Agency a Rating of 9 or 10:

78%

85%
This
Agency

MA
Would Recommend the Home Health Agency to Friends & Family:

80%

82%
Completed Surveys:10728,179
Response Rate:

27%

29%

Cities Served by Visiting Nurse Association Of Eastern Massachusetts

Visiting Nurse Association Of Eastern Massachusetts serves ZIP codes that encompass all or part of each of the cities listed below.

Arlington, MA
Belmont, MA
Boston, MA
Brighton, MA
Brockton, MA
Cambridge, MA
Charlestown, MA
Chelsea, MA
Coram, NY
Everett, MA
Lexington, MA
Malden, MA
Medford, MA
Melrose, MA
North Grafton, MA
Northampton, MA
Revere, MA
Somerville, MA
Stoneham, MA
Wakefield, MA
Waltham, MA
Watertown, MA
West Medford, MA
Winchester, MA
Winthrop, MA
Woburn, MA



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