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Apria

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  3. Massachusetts (MA)
  4. Springfield
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Julia Goncalves
    ★★★★★ a month ago

    The worst company I've ever dealt with. Nom stop issues, continued to send the wrong product - where my surgeon and medical staff couldn't even connect my wound vac! They made me go to their distributors home to pick up my item. They billed me for an extra month I didn't have my vac - billed me for all the product that was incorrect despite being told I would not be. Numerous phone calls and requests to speak to supervisors with no call back. They said my insurance denied claims - which my insurance did not. Requested a full itemized bill. Never received it. They want 800 dollars from me but will not let me know what for or even respond to my NUMEROUS PHONE CALLS SINCE JUNE!!! DO NOT DO BUISNESS WITH THEM! If your insurance says they are using them demand a different company.

  • mimif2129
    ★★★★★ 3 weeks ago

    JUST AWFUL Called local office looking for information about the Big-pap machine my doctor ordered a month ago, was put on hold, then finally spoke with someone from a foreign country who took FOREVER and did NOT resolve my issue. So if I stop breathing during the night and die...I guess that will be one less order they ignore and move on to the next person.

  • Nicole Puzzo Cohen
    ★★★★★ a month ago

    The wrose company ever! The people their are rude don't answer question in nice manner!

  • SUSAN O'MALLEY
    ★★★★★ 8 months ago

    Run away fast!!! My insurance company informed me this was one of the providers to get a foot scooter. After 4 phone calls from me and 3 phone calls from my insurance, being placed on "priority" and told 7-10 business days... 3 weeks later, no scooter and no call backs. Went to Footit and got immediate service. It was worth self paying. I called to cancel my scooter from Apria and they could care less. Don't know how they stay in business. Insulting the way they treat clients. Save yourself the high blood pressure and stress and go ANYWHERE ELSE!!!! Wish it could be a negative star.

  • carlos san
    ★★★★★ a year ago

    DO NOT USE This place is horrible, called the local number asking for a breast pump and they said I needed to bring in paperwork. When I showed up very rude they said that they do not deal with breast pumps after I had called the day before. What a waste of time. I called the 800 number and they said there was no reason the local office could not fax it over and have it mailed to me . Went back inside the lady was very rude refused to help. If you have any other options do not use this place they have many bad reviews online and they are definitely not worth the headache to deal with.




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