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Mercy Medical Center Spiritual Care Department

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  3. Massachusetts (MA)
  4. Springfield
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ 4 weeks ago

    I went to Mercy Hospital for a colonoscopy. The first doctor told me there was nothing in my chart. She assured me she would get information from the computer but she did not. She repeatedly asked me for a list of my medications. I realized she needed to know because she would prescribe the appropriate dosage for medication during the procedure and despite her assurances that she would find it in the computer, the staff ultimately secured the information through the pharmacy as they were standing by my bed. The nurse found a vein in my hand, told me she was a pro and inserted a needle. I almost screamed and believe me, I have had blood withdrawn painlessly so I know the difference. Maybe she was thinking of something else. I noticed the doctor had told her to do a blood withdraw on another patient and her response had been, "Oops. I forgot." Oops! Maybe she forgot where the vein was on my hand, too. Thank God my doctor arrived to talk to me before the procedure. At least, I knew I was in safe hands with her because I did not feel safe in a hospital with absent minded nurses and an empty chart. Following the procedure, I prepared to leave the recovery room and noticed my papers were scattered all over the table beside the bed. I asked a nurse if they should be left on the table. She quickly gathered them into a pile and placed them in my chart. Also gave me duplicate copies I had signed that I need to have in my possession. Mercy Hospital is chaos, unorganized and downright scary.

  • ★★★★★ a month ago

    H-O-L-Y ****!!!! My friend was brought by ambulance to this facility for a serious trauma ankle injury. I understand how the system works, i work in healthcare myself, but triaging a trauma pt, and placing them in a waiting room, with IV and pain meds, and waiting 5.5 hours for a bed is NUTS. UNHEARD OF! The doctors do the best they can with what they have. The facility is DISGUSTING and i noticed many code violations. Will never allow any of my friends or family to be transported here.

  • ★★★★★ a month ago

    My wife went in for an issue and complications related to it required further testing. Everyone I asked about things gave different answers or left out information altogether. One family member heard one thing, I heard another and then my wife heard a third thing. Ridiculous. Then upon discharge, they faxed unsigned paperwork to a rehab facility meaning she is now home and we have to reschedule everything to watch over her. We were supposed to put her somewhere today, but now it could be 24-48 MORE hours. I've never seen anything like it- completely unprofessional- nurses joking with each other or visitors while I'm standing at the nurse's station looking to get answers about my wife's status.

  • ★★★★★ a month ago

    OMG! I was brought to Mercy because for a substance abuse problem and what was conceived as suicidal. The whole time I was there they did not give me my day to day medication that I needed for depression. I also needed meds for high blood pressure, and type 2 diabetes. No med were given. The night staff by arrow securities were extremely loud all night and ever other word out of their mouth was the f bomb. So unprofessional. If there is a next time I will defiantly go to BMS! I'm so disappointed in mercy. The saying is arrive by ambulance and leave on a slate.

  • ★★★★★ 7 months ago

    Visited Mercy Hospital's ER recently. The "bay" they put me in was filthy. The floor looked like it hadn't been mopped in days. The trash can was over-flowing and smelled like a diaper pail. I was grossed out. I waited a half an hour just to see a young kid who was a PA. I was in severe pain, but he gave me a script for a steroid. That's it. I don't take steroids, so I left the ER in no better shape than when I went in. I think that due to the opioid problem, they have a new protocol for aches and pains. It is not reassuring knowing that not only is the ER filthy, and the nurses sit around and gab about baby showers and make fun of patients, but you won't get relief for pain either. I won't be going back there again, should I need medical attention. Very poor.




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