Mercy Home Care
Need help comparing agencies?
Add your notes on facilities to help others and make easy comparisons
Does Mercy Home Care, Inc offer the following services?
Bathing, using the toilet, and dressing
Help taking or dispensing medication
Care for the terminally ill
For appointments, groceries, etc.
Meal planning/prep, laundry, etc.
Floors, bathrooms, etc.
Trained for Alzheimer's, dementia, etc.
Help remembering to take medications
Service Area for Mercy Home Care
Overall Rating 2.3 / 5.0 ★★★★★
A Uhlan ★★★★★ 2 years ago
These people are horrible. They came to my home after surgery. They told me that with my insurance I would be paying $1 and change for Physical Therapy and $4 and change for Visiting Nurse. They never gave me copies of any paperwork just had me sign on their laptops. After home care was finished, they sent me a letter of no explanation of visits with an exorbitant amount due. When I called for an explanation and copies of the documents I signed They said they would not send me copies and I should have known what my insurance coverage was. Nasty nasty people!
jodi holda ★★★★★ a year ago
Horrible experience! A supposed physical therapist came to my 86 year old father's home today. Her assessment: he is not eligible for in-home p.t., even though he is 86 and HOMEBOUND and has a physician's order! I, unfortunately have to work for a living, so I was not able to speak with this non-professional and by the time i got home, this scam of an agency was closed for the day. I did get to speak with the (USELESS) manager on call. A WASTE OF MY TIME! These people are horrible and do not care about the patient. If you are unfortunate enough to have to deal with them for an elderly person, MAKE SURE YOU ARE THERE THE ENTIRE TIME TO ENSURE THAT YOUR LOVED ONE IS NOT BEING CONNED BY THIS SHIP OF FOOLS.
Joyce Turco ★★★★★ 2 years ago
Mercy Home Care Services
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Speech Pathology
- Medical Social
- Home Health Aid
Medicare Evaluation of the Quality of Care
The quality of care given at Mercy Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info
Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was worse than expected.
|Begins Patient Care in Timely Manner:|
|Teaches Patients or Family About their Drugs:|
|Checks Patients Risk of Falling:|
|Checks Patient For Depression:|
|Checks on Patients Flu Shot:|
|Checks on Patients Pneumonia Shot:|
|Foot Care For Diabetes Patients:|
|Checks Patients For Pain:|
|Treats Patients Pain:|
|Treats Heart Failure Symptoms:|
|Took Doctor Ordered Action to Prevent Bed Sores:|
|Included Treatments to Prevent Bed Sores:|
|Checked Patients For the Risk of Bed Sores:|
|How Often Patients Improved Walking:|
|How Often Patients Improved Getting Out of Bed:|
|How Often Patients Improved Bathing:|
|How Often Patients Had Less Pain Moving Around:|
|How Often Patients Breathing Improved:|
|How Often Patients Wounds Healed After Operation:|
|How Often Patients Improved Taking Medication by Mouth:|
|How Often Patients Had to be Admitted to the Hospital:|
|How Often Patients Needed Urgent Care From the ER:|
Reviews from Patient Surveys
These Mercy Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Mercy Home Care to other home care agencies. More Info
|Home Health Team Gave Care in a Professional Way:|
|Communicated Well With them:|
|Discussed Medicines Pain & Home Safety:|
|Gave their Home Health Agency a Rating of 9 or 10:|
|Would Recommend the Home Health Agency to Friends & Family:|
Cities Served by Mercy Home Care
Mercy Home Care serves ZIP codes that encompass all or part of each of the cities listed below.
Feeding Hills, MA
Indian Orchard, MA
South Hadley, MA
Three Rivers, MA
West Springfield, MA