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Frederick Memorial Hospital Home Health Agency

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Brandy Clark
    ★★★★★ in the last week

    Disclaimer: I work for this agency, but I am not in management, nor was I asked by anyone in management to post a rating. Been working for this agency as PT for about 1.5 years and have worked for at least 5 other agencies. This is a quality agency and I have never seen a nursing and rehab staff work so well together to provide the best outcomes for their patients!

  • helen Miller
    ★★★★★ 3 months ago

    What a wonderful organization!! They were so helpful with my mother in law who is 91, when she came home from Fmh after having a stroke. The nurse was very through in answering any question we had and with her care. She was very personable, kind and caring. We thought the physical therapist and occupational therapist were awesome! We also like the aid who came in twice a week to help with my mother in laws shower. I highly recommend fmh home health services. Thank you all again for your assistance with my mother in law it made her after care go so smoothly!!

  • Seriously Ihatestupidppl
    ★★★★★ 2 months ago

    You don't deserve one star, but I had no choice. You must employ the rudest, most insensitive, laziest, ignorant, unqualified "medical personnel" in the state. Not surprising considering your hospital employs the same kind of staff. Your staff forgot to show up for appointments, didn't make phone calls, and even forgot to contact the patient for weeks at a time. We felt like we needed to start keeping an "EXCUSE LOG". ("I don't know what happened." "The paperwork must have gotten lost." "I was going to come but....." "The Intake Nurse didn't leave good instructions or history." "I've been busy. I'll get to it when I can" "You didn't say you wanted me to come back." "We don''t do that." "That's not my job. I don't know who does that in our agency." "I thought so-and-so was here/taking care of it.") They didn't follow though on promises to take care of critical issues patient needed addressed, and they didn't communicate with doctors or other agencies involved in patient's care. No one ever came to help bathe the patient or wash their hair. Family got disgusted and hired someone to come in. Staff were absentminded, confused, didn't understand their duties and why they were there, made excuses, and 2 of them out-right lied to cover their incompetence. We are still looking into how long our insurance was billed for their visits, since they only stayed about 20 minutes each time. The RN needs psychiatric help. The PT's idea of helping the patient obtain walking independence each visit was to tell them to lift each leg 10 times and walk once around the room - then she left - after 18 minutes. Your staff has mastered the craft of shoving all the responsibility, effort and blame on the patient. So what does anyone need you for? To throw away money? Upset the patient and hinder their recovery? Waste everyone's time? Pffft If you think for one second that this is just an unreasonable, disgruntled patient, think again. The other REAL PROFESSIONALS from various agencies/organizations involved in the patient's care, needs and well-being were APPALLED by your gross negligence and attitudes. We got rid of you and got another agency. They have been OUTSTANDING!!!! You could learn a lot from them. Shame on you!!!

Frederick Memorial Hospital Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Frederick Memorial Hospital Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

MD
Begins Patient Care in Timely Manner:

86%

93%
Teaches Patients or Family About their Drugs:

100%

97%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

98%

98%
Checks on Patients Flu Shot:

85%

79%
Checks on Patients Pneumonia Shot:

88%

82%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

71%

0%
Treats Patients Pain:

78%

0%
Treats Heart Failure Symptoms:

76%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

75%

0%
Included Treatments to Prevent Bed Sores:

75%

0%
Checked Patients For the Risk of Bed Sores:

92%

0%
This
Agency

MD
How Often Patients Improved Walking:

59%

62%
How Often Patients Improved Getting Out of Bed:

15%

16%
How Often Patients Improved Bathing:

13%

12%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

76%

89%
How Often Patients Improved Taking Medication by Mouth:

54%

57%
How Often Patients Had to be Admitted to the Hospital:

15%

16%
How Often Patients Needed Urgent Care From the ER:

12%

12%
Pageviews Total:

13%

0%
Pageviews From Search Engines:

4%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Frederick Memorial Hospital Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Frederick Memorial Hospital Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

MD
Home Health Team Gave Care in a Professional Way:

89%

88%
Communicated Well With them:

86%

86%
Discussed Medicines Pain & Home Safety:

84%

82%
Gave their Home Health Agency a Rating of 9 or 10:

88%

84%
This
Agency

MD
Would Recommend the Home Health Agency to Friends & Family:

86%

78%
Completed Surveys:34915,398
Response Rate:

36%

28%

Cities Served by Frederick Memorial Hospital Home Health Agency

Frederick Memorial Hospital Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Adamstown, MD
Barnesville, MD
Boonsboro, MD
Braddock Heights, MD
Brunswick, MD
Buckeystown, MD
Burkittsville, MD
Clarksburg, MD
Damascus, MD
Dickerson, MD
Emmitsburg, MD
Frederick, MD
Ijamsville, MD
Jefferson, MD
Keymar, MD
Knoxville, MD
Libertytown, MD
Middletown, MD
Monrovia, MD
Mount Airy, MD
Myersville, MD
New Market, MD
New Windsor, MD
Point Of Rocks, MD
Rocky Ridge, MD
Rohrersville, MD
Sabillasville, MD
Smithsburg, MD
Taneytown, MD
Thurmont, MD
Tuscarora, MD
Union Bridge, MD
Walkersville, MD
Woodbine, MD
Woodsboro, MD



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