Apria Health Care
Service Area for Apria Health Care
Overall Rating 1.7 / 5.0 ★★★★★
Neal Glessner★★★★★ 5 months ago
I called the local number but got sent to a national call center. There were menu options after menu options. I hit several dead ends. It was very difficult to get anyone on the phone. Once I finally reached someone, they were incredibly rude and I was put on hold excessively. After three calls and two hours of my time wasted, I gave up and asked my doctor to send my prescription elsewhere. You will have to look long and hard to find a company that has worst customer service than Apria.
John Bishop★★★★★ 5 months ago
My CPAP stopped working Friday. Called Customer Service on Saturday. Got a callback and told the representative that I believed the power supply had gone bad, could I get a replacement. Was asked if I could bring it in to Hagerstown. I told the rep that it was a two hour drive from my work and I really needed my CPAP. I was told I would be called on Monday. No call back. I called Apria Hagerstown on Monday afternoon and was told that I would be called back by someone in one or two hours. No call back. I had my wife take the CPAP to Hagerstown on Tuesday to determine the fault. She was told by the Apria employee that it was the power supply and was asked, "why didn't you tell us, we could have shipped this to you". Good thing I didn't die in my sleep...
Tracey Berger WMHC -MDH-★★★★★ 2 weeks ago
Horrible customer service. Didn't send what was ordered. Claimed to have never recieved my order/prescription, even though I personally hand delivered it to them. Can't find my information, many different spellings of my name, etc. etc.
Sue Ryan★★★★★ 9 months ago
HAGERSTOWN, MD eployees (Gary -- Mike - Daris) are the best people I have ever had the pleasure to work with. They are professional, courteous and knowledgeable. But, the most important aspect of the HAGERSTOWN MD office is that, the people are HUMAN. They are kind, listen to you and make you feel that you are truly a valued customer. What a great representation of Apria. Thank you, Mary Suzane Meals
David Naugle★★★★★ 6 months ago
There taking my capa machine because I switched capa Supplier