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Bon Secours Home Medical

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  3. Michigan (MI)
  4. East Pointe
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Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    Called Three times and was on hold forever, and then they just hung up, I just have a few questions.. They need a better system.. I'm on hold right now..

  • ★★★★★ 6 months ago

    So my daughter was subscribed a nebulizer . I took my script to the eastpoint location. The employee took one look at my script and told me it wasn't covered. I asked for an explaination and she said because it was subscribed for a cough. And in order for them to "cover" it it had to be for ashthma or COPD. Mind you my daughter was 10 months at the time and would cough until throwing up. And her doctors won't diagnose her with asthma this early. She said I had to buy it out right. So I went to my car and called my insurance and they told me it was covered. So I went back in and handed my phone to HEATHER, the woman I was dealing with. She proceeded to roll her eyes and argue with my insurance and said the way binsons worked they could not fill it unless it said asthma on the script. She refused to even try. So I left upset and went to Kroger to try. They couldn't either. So I knew now I would have to buy it outright. But I was not going back to eastpoint to deal with rude heather. So I went to the 11mile location. I went in with every intention of having to buy the machine for my sick daughter.... but to my surprise they took my script and filled it with NO QUESTIONS asked and no cost to me... yes this was another binsons. So I took my new nebulizer back to the RUDE HEATHER at east point and showed her. BINSON DID INFACT COVER MY SCRIPT! And told her maybe next time a mother comes in trying to help her sick child, maybe SHE SHOULD TRY TO HELP AND DO HER JOB. I will never go back to that location solely based on HOW RUDE AND LAZY THIER EMPLOYEE HEATHER IS

  • ★★★★★ a year ago

    Why must I wait forever on the phone to ask simple questions?

  • ★★★★★ 2 years ago

    The employees are respectful

  • ★★★★★ a year ago

    Very good

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