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Huron Valley Home Care Supply

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Overall Rating 1.0 / 5.0 ★★★★★

  • Kristen Williams
    ★★★★★ 4 years ago

    I have dealt with this company several times and have been very pleased with the service. I had heard many comments about the rudeness of the in store staff but thought they were erroneous statements. I have spent a lot of money here and about 6 weeks ago I purchased a product that I never opened. although they have a 3 day return policy, I thought perhaps they would take it in exchange for a product of much greater value I needed to purchase. I wasn't even offered that as a possibility and when I stated that I guess I would have to make my purchase else where I was greeted with a very rude response about I was being rude and how dare I talk to him that way...and he hung up on me, Although I didn't get his name he said he was the Manager. I understand having a policy such as this because of the nature of most of their products. But this was an unopened durable good. As a Retail Store Manager I personally would be fired if I treated a customer this way even if I thought they were being rude. I was always taught to go out of your way to help a customer especially since customers who call a Medical Supply place are usually dealing with the folks who are already under the stress of helping a sick loved one... I will take my business else where. Oh and by the way the product was a $50 bed rail and I was looking to purchase an adjustable bed and a rolling walker..

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