Heartland Home Care Southfield
About Heartland Home Care Southfield
26211 Central Park Boulevard, Suite 600Southfield, MI 48076
Phone: (248) 948-8228
Fax: (248) 948-9523
Ownership type: Proprietary
Date certified: 12/09/1992
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Does Heartland Home Care Southfield, Inc offer the following services?
Bathing, using the toilet, and dressing
Help taking or dispensing medication
Care for the terminally ill
For appointments, groceries, etc.
Meal planning/prep, laundry, etc.
Floors, bathrooms, etc.
Trained for Alzheimer's, dementia, etc.
Help remembering to take medications
Service Area for Heartland Home Care Southfield
Photos
Reviews
Overall Rating 3.0 / 5.0 ★★★★★
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T Lewis ★★★★★ 9 months agoWe enrolled in hospice and told them we had an open order for fluid drain (we did not have a port for this to be done at home) and a daily infusion. We were told, this should be OK, but they would verify. On a Sunday I called because we needed the drain, which is done outpatient. The person I talked to said there was no one in for him to ask, so we should do what we felt best. We went the hospital for the procedure. They couldn't do it until the next day and admitted the patient for observation. The hospital was in contact with hospice for this. The next day I got a call we were being removed from hospice because we were 'running to the hospital for everything and insisting on the daily infusion. They person blamed marketing for us thinking the drain and infusion were ok. We were talking with their RN.
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Stephania Tolliver ★★★★★ 2 years agoI can not say enough about Heartland Hospices Services, they help my family and I threw one of the toughest times of our life, when they stepped in to manage the care of our beloved grandmother, when I brought her home from the nursing facility I was at a totally lost and was so afraid until I made a call and spoke with a rep name Jennifer who was kind and gave me all of the information I need to make the decision to put my grandmother into hospices, once she was signed up as a patient of Heartland they got the ball rolling taking her off all of the unnecessary medicine and managing her pain, providing her with all the necessary supplies on a regular basis, coming into my home and bathing her on Monday,Wednesday and Friday...My Grandmother was given a team that work with her and for her and they were the best team ever, her last few days on this earth was comfortable and peaceful because of Heartland Hospices and her team, this was one of the best decisions that I made and if you are considering putting using hospices please give them a call and let them come out and speak to you and about what all they have to offer the services is for more than just those who are in there final days..
Heartland Home Care Southfield Services
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Speech Pathology
- Medical Social
- Home Health Aid
- Medicare
Medicare Evaluation of the Quality of Care
The quality of care given at Heartland Home Care Southfield is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info
Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.
| This Agency | MI | U.S. | |
|---|---|---|---|
| Begins Patient Care in Timely Manner: | 90% | 86% | 92% |
| Teaches Patients or Family About their Drugs: | 99% | 96% | 96% |
| Checks Patients Risk of Falling: | 100% | 100% | 99% |
| Checks Patient For Depression: | 100% | 98% | 97% |
| Checks on Patients Flu Shot: | 83% | 74% | 72% |
| Checks on Patients Pneumonia Shot: | 85% | 72% | 75% |
| Foot Care For Diabetes Patients: | 100% | 97% | 96% |
| Checks Patients For Pain: | 65% | 0% | 0% |
| Treats Patients Pain: | 68% | 0% | 0% |
| Treats Heart Failure Symptoms: | 76% | 0% | 0% |
| Took Doctor Ordered Action to Prevent Bed Sores: | 75% | 0% | 0% |
| This Agency | MI | U.S. | |
|---|---|---|---|
| Included Treatments to Prevent Bed Sores: | 67% | 0% | 0% |
| Checked Patients For the Risk of Bed Sores: | 82% | 0% | 0% |
| How Often Patients Improved Walking: | 55% | 61% | 56% |
| How Often Patients Improved Getting Out of Bed: | 21% | 15% | 15% |
| How Often Patients Improved Bathing: | 8% | 11% | 12% |
| How Often Patients Had Less Pain Moving Around: | 0% | 0% | 0% |
| How Often Patients Breathing Improved: | 0% | 0% | 0% |
| How Often Patients Wounds Healed After Operation: | 87% | 78% | 78% |
| How Often Patients Improved Taking Medication by Mouth: | 50% | 51% | 46% |
| How Often Patients Had to be Admitted to the Hospital: | 17% | 14% | 14% |
| How Often Patients Needed Urgent Care From the ER: | 7% | 11% | 11% |
Reviews from Patient Surveys
These Heartland Home Care Southfield reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Heartland Home Care Southfield to other home care agencies. More Info
| This Agency | MI | U.S. | |
|---|---|---|---|
| Home Health Team Gave Care in a Professional Way: | 83% | 88% | 89% |
| Communicated Well With them: | 85% | 85% | 86% |
| Discussed Medicines Pain & Home Safety: | 81% | 83% | 83% |
| Gave their Home Health Agency a Rating of 9 or 10: | 77% | 84% | 84% |
| This Agency | MI | U.S. | |
|---|---|---|---|
| Would Recommend the Home Health Agency to Friends & Family: | 72% | 78% | 79% |
| Completed Surveys: | 110 | 40,222 | 1,160,737 |
| Response Rate: | 19% | 29% | 29% |
Cities Served by Heartland Home Care Southfield
Heartland Home Care Southfield serves ZIP codes that encompass all or part of each of the cities listed below.
Auburn Hills, MI
Berkley, MI
Birmingham, MI
Bloomfield Hills, MI
Canton, MI
Center Line, MI
Clawson, MI
Clinton Township, MI
Dearborn, MI
Detroit, MI
Eastpointe, MI
Ecorse, MI
Farmington, MI
Ferndale, MI
Flat Rock, MI
Franklin, MI
Fraser, MI
Garden City, MI
Hamtramck, MI
Harper Woods, MI
Harrison Township, MI
Hazel Park, MI
Highland Park, MI
Huntington Woods, MI
Inkster, MI
Lincoln Park, MI
Livonia, MI
Madison Heights, MI
Melvindale, MI
Mount Clemens, MI
New Baltimore, MI
Northville, MI
Novi, MI
Oak Park, MI
Pleasant Ridge, MI
Pontiac, MI
Rochester, MI
Romulus, MI
Roseville, MI
Royal Oak, MI
Saint Clair Shores, MI
Southfield, MI
Southgate, MI
Sterling Heights, MI
Taylor, MI
Troy, MI
Utica, MI
Warren, MI
Washington, MI
Waterford, MI
Wayne, MI
West Bloomfield, MI
Westland, MI
Wyandotte, MI
