Heartland Home Health Care
About Heartland Home Health Care
564 Progress StreetWest Branch, MI 48661
Price & Availability: (888) 878-9295
General Info: (989) 345-0651
Fax: (989) 345-0964
Ownership type: Proprietary
Date certified: 08/11/1997
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Does Heartland Home Health Care, Inc offer the following services?
Bathing, using the toilet, and dressing
Help taking or dispensing medication
Care for the terminally ill
For appointments, groceries, etc.
Meal planning/prep, laundry, etc.
Floors, bathrooms, etc.
Trained for Alzheimer's, dementia, etc.
Help remembering to take medications
Service Area for Heartland Home Health Care
Photos
Reviews
Overall Rating 3.7 / 5.0 ★★★★★
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Melinda Killinger ★★★★★ 2 years agoThe VA doctor ordered a wound nurse to come once a day, not twice a week. Heartland accepted the job of sending a wound nurse here once a day. My fiance filled out paperwork and verbally confirmed the fact that a wound nurse would be here once every day (when Heartland came into our home the first time). That first time they were here, my fiance was also told that his wound nurse would be here after 8am on Monday. At noon on Monday, my fiance called Heartland to make sure a wound nurse was going to make it here. It was at that time my fiance was notified a wound nurse only comes out twice a week. Why would Heartland accept a job they can not do? Why would they come into our home, fill out paperwork, acknowledge the fact that my fiance needs a wound nurse, and then deny him what the doctor ordered? If Heartland can not do the job, that is fair enough. Please, do not accept a client when you are unable to provide the services the doctor has ordered. And Heartland, please, refer us to another home health care provider. You may not be able to provide these services, but maybe, Heartland, you provide services that other home health care agencies do not. So maybe, Heartland, down the road, some other agency will refer a client to you that they can not help. The community should work together for the greater good of all people. If our community is somehow cheating their very own citizens, then why live here? Why does our own community hurt our own community. Now my fiance has to wait for another home health care agency to come into our home, again, to get services started. Hopefully, this time, it will be with a more honest agency. This is my fiance's health on the line.
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Erin Farrand ★★★★★ 12 months ago -
Tina Reeds ★★★★★ a year ago
Heartland Home Health Care Services
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Speech Pathology
- Medical Social
- Home Health Aid
- Home Care
- Medicare
Medicare Evaluation of the Quality of Care
The quality of care given at Heartland Home Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info
Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.
| This Agency | MI | U.S. | |
|---|---|---|---|
| Begins Patient Care in Timely Manner: | 94% | 86% | 92% |
| Teaches Patients or Family About their Drugs: | 99% | 96% | 96% |
| Checks Patients Risk of Falling: | 100% | 100% | 99% |
| Checks Patient For Depression: | 100% | 98% | 97% |
| Checks on Patients Flu Shot: | 81% | 74% | 72% |
| Checks on Patients Pneumonia Shot: | 78% | 72% | 75% |
| Foot Care For Diabetes Patients: | 100% | 97% | 96% |
| Checks Patients For Pain: | 72% | 0% | 0% |
| Treats Patients Pain: | 74% | 0% | 0% |
| Treats Heart Failure Symptoms: | 81% | 0% | 0% |
| Took Doctor Ordered Action to Prevent Bed Sores: | 79% | 0% | 0% |
| This Agency | MI | U.S. | |
|---|---|---|---|
| Included Treatments to Prevent Bed Sores: | 75% | 0% | 0% |
| Checked Patients For the Risk of Bed Sores: | 87% | 0% | 0% |
| How Often Patients Improved Walking: | 72% | 61% | 56% |
| How Often Patients Improved Getting Out of Bed: | 14% | 15% | 15% |
| How Often Patients Improved Bathing: | 16% | 11% | 12% |
| How Often Patients Had Less Pain Moving Around: | 0% | 0% | 0% |
| How Often Patients Breathing Improved: | 0% | 0% | 0% |
| How Often Patients Wounds Healed After Operation: | 94% | 78% | 78% |
| How Often Patients Improved Taking Medication by Mouth: | 67% | 51% | 46% |
| How Often Patients Had to be Admitted to the Hospital: | 14% | 14% | 14% |
| How Often Patients Needed Urgent Care From the ER: | 15% | 11% | 11% |
Reviews from Patient Surveys
These Heartland Home Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Heartland Home Health Care to other home care agencies. More Info
| This Agency | MI | U.S. | |
|---|---|---|---|
| Home Health Team Gave Care in a Professional Way: | 88% | 88% | 89% |
| Communicated Well With them: | 87% | 85% | 86% |
| Discussed Medicines Pain & Home Safety: | 85% | 83% | 83% |
| Gave their Home Health Agency a Rating of 9 or 10: | 84% | 84% | 84% |
| This Agency | MI | U.S. | |
|---|---|---|---|
| Would Recommend the Home Health Agency to Friends & Family: | 79% | 78% | 79% |
| Completed Surveys: | 206 | 40,222 | 1,160,737 |
| Response Rate: | 34% | 29% | 29% |
Cities Served by Heartland Home Health Care
Heartland Home Health Care serves ZIP codes that encompass all or part of each of the cities listed below.
Au Gres, MI
Barton City, MI
Curran, MI
East Tawas, MI
Fairview, MI
Gladwin, MI
Grayling, MI
Greenbush, MI
Hale, MI
Harrisville, MI
Higgins Lake, MI
Houghton Lake, MI
Lewiston, MI
Lincoln, MI
Long Lake, MI
Lupton, MI
Luzerne, MI
Mikado, MI
National City, MI
Omer, MI
Oscoda, MI
Prescott, MI
Prudenville, MI
Roscommon, MI
Saint Helen, MI
South Branch, MI
Standish, MI
Sterling, MI
Tawas City, MI
Turner, MI
West Branch, MI
Whittemore, MI
