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Advantage Homecare

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  2. Michigan
  3. Wyandotte Home Health Care Agencies
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Derek Volgyi ★★★★★ 8 months ago

    Great PT and OT, however the nursing, specifically Cassie, is uncaring and unprofessional. My grandma, for whom I am the primary caregiver, was discharged from Henry Ford Hospital with a large open leg wound. Upon discharge, I was told that the wound was to be changed daily and that a nurse would be there daily to provide that service and that supplies would be provided. The first red flag with Cassie was when she called me at 10 p.m. to schedule her first appointment with my grandma. The nurse came and I was made aware that there would only be two visits per week allowed through insurance. Not her fault, but then she came without supplies. We used the supplies I had left from the hospital for that change. She said she would order the ones I was supposed to get. Two weeks went by of me changing the wound wrap using supplies I had to buy, and her using my supplies when she was there instead of bringing them like she was supposed to. I couldn't bill another place through the insurance for supplies because I had this nursing care, and the supplies can only be billed through that company if service is being provided. After spending hundreds on supplies out of pocket (for no reason other than they weren't ordered) and asking about a dozen times, the nurse finally brought supplies, but only enough for one wrap change. She blamed the owner for the lack of supplies given, quoting her as saying that the wound wasn't big enough (it was approximately 5x10 inches) to warrant giving more supplies, and why should supplies be wasted when there might be a skin graft anyways(even though it was still an open wound, the graft hadn't been decided yet, and ultimately it did not happen!). It was clear that Cassie was not advocating at all for my grandma. I eventually spoke directly to the owner. She was professional and blamed the nurse for not ordering them. She reluctantly got me supplies from a local supplier until an order could come in, and the issue was resolved for the moment. Another week went by and my grandma went to the doctor. I wanted to check the wrap job done by the doctor since it had been done poorly previously, so I had the nurse hold off on rewrapping for that day so I could do it when I got home. This was around the time where the nurse, who was regularly an hour or two late, showed up at 6 pm when she was scheduled for 1 pm, saying that someone grabbed a 50 dollar bill from her while she was in her car in a Tim Horton's drive through. She backed into my friends car while she was pulling out of my driveway later that day. They settled that quickly and outside of insurance. Shortly after this, there was a change in the state of the wound (all of the necrotic skin was removed), so it required different wound care supplies. I called to try to get the company to provide them. I wasn't called back two different times, so I left a message about it. I then received a call stating that they wanted to discharge my grandma, completely ignoring her need for new supplies, because I didn't let the nurse change the wrap that one single time. I later found that the push for discharge was because the insurance opened her file at that company and it made the owner nervous. I spoke to some of the PT/OT staff, who are great (there is another nurse there that is great too, to be fair) and they immediately ordered the new supplies. The company as a whole ended up discharging my grandmother quickly. PT/OT usually does a reassessment to see if care needs to be continued or if progress has been made, they didn't bother this time, and the nurse didn't even come for her last visit. The OT brought the new supplies and discharged her. It is clear that Cassie did not have my grandma's best interest at heart through this ordeal and did not care about anything other than pushing any responsibility she had onto someone else, or no one else and just ignoring it. She was extremely unprofessional. When brought up to the owner, the owner blamed her for everything, and all the while she was blaming the owner for everything too. If you go here, avoid Cassie!!

Advantage Homecare Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Advantage Homecare is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

MI
Begins Patient Care in Timely Manner:

72%

86%
Teaches Patients or Family About their Drugs:

98%

96%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

100%

98%
Checks on Patients Flu Shot:

83%

74%
Checks on Patients Pneumonia Shot:

84%

72%
Foot Care For Diabetes Patients:

99%

97%
Checks Patients For Pain:

64%

0%
Treats Patients Pain:

80%

0%
Treats Heart Failure Symptoms:

73%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

81%

0%
This
Agency

MI
Included Treatments to Prevent Bed Sores:

73%

0%
Checked Patients For the Risk of Bed Sores:

68%

0%
How Often Patients Improved Walking:

47%

61%
How Often Patients Improved Getting Out of Bed:

13%

15%
How Often Patients Improved Bathing:

15%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

96%

78%
How Often Patients Improved Taking Medication by Mouth:

65%

51%
How Often Patients Had to be Admitted to the Hospital:

16%

14%
How Often Patients Needed Urgent Care From the ER:

20%

11%

Reviews from Patient Surveys

These Advantage Homecare reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Advantage Homecare to other home care agencies. More Info

Patient Surveys:
This
Agency

MI
Home Health Team Gave Care in a Professional Way:

91% *

88%
Communicated Well With them:

94% *

85%
Discussed Medicines Pain & Home Safety:

90% *

83%
Gave their Home Health Agency a Rating of 9 or 10:

87% *

84%
This
Agency

MI
Would Recommend the Home Health Agency to Friends & Family:

81% *

78%
Completed Surveys:55 *40,222
Response Rate:

32% *

29%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Advantage Homecare

Advantage Homecare serves ZIP codes that encompass all or part of each of the cities listed below.

Allen Park, MI
Belleville, MI
Carleton, MI
Clinton Township, MI
Dearborn, MI
Dearborn Heights, MI
Detroit, MI
Ecorse, MI
Flat Rock, MI
Garden City, MI
Grosse Ile, MI
Inkster, MI
Lincoln Park, MI
Melvindale, MI
Monroe, MI
New Boston, MI
Newport, MI
Northville, MI
River Rouge, MI
Riverview, MI
Rockwood, MI
Romulus, MI
South Rockwood, MI
Southgate, MI
Taylor, MI
Temperance, MI
Trenton, MI
Wayne, MI
Westland, MI
Wyandotte, MI



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