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Children's Hospitals and Clinics

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Overall Rating 4.2 / 5.0 ★★★★★

  • Matt C
    ★★★★★ 2 months ago

    This review is specific to their billing/customer service department. They evidently operate multiple electronic medical record systems. There was a DOB mix-up, which I corrected by sending in a copy of the birth certificate. However, I continuously had trouble accessing our account over the phone because some departments showed the corrected DOB while other departments claimed it was never corrected. Furthermore, I called to ask for clarification on some billed services. They said they would have coding review it and get back to me with a revised bill. I called after a couple weeks of no response and they told me not to worry about it and that a revised bill would be coming. A couple months pass with no update and I all of a sudden get a call from their "Collections" department telling me I have a bill past due. A bill that they promised me would be reviewed, that I would be updated on, and that would be re-issued. Another issue is that the original bill was a summary bill and was not itemized. The only way I knew what was charged was by reviewing my insurance EOB. I called and requested an itemized bill from the hospital on three separate occasions and still have not received it despite being told each time that they would be mailing it that week. Hopefully the most recent request is successful as this person even called back to verify our address. This being said, I would rate the patient care as 5-star. Went to the ER for a head laceration and received great care with no issue. Very friendly, very informative, and very good with kids. Their patient-care is their saving grace as the lack of accountability, responsiveness, and uniformity in their billing/customer service department would have lost me as a customer otherwise.

  • Erik Daniels
    ★★★★★ 3 weeks ago

    Great place, awesome staff and Doctors. I am thankful that I went there, and still go there to see my Doctors. The nurses and Doctors truly seem to care. Overall great place.

  • Aimeric Lajuzan
    ★★★★★ 3 months ago

    My son hit his forehead on a curb and had a big gash. I took him to Children's Emergency Room and every single person that helped us through the process was absolutely wonderful. They helped keep both of us calm and explained everything very well without being condescending. I hope I won't have to go again, but if I do it will be with great confidence!

  • thundertazzy 412
    ★★★★★ in the last week

    I had an abscess in my left facial cheek as and they did surgery on me and helped me they have good doctors and good nurses and good everything everything here is good and I'm always being PATIENT with the doctors and nurses and specialist's they helped me thundertazzy himself and I am thundertazzy

  • DA
    ★★★★★ in the last week

    Extremely long wait especially if you're not Caucasian! They definitely make sure you KNOW you'll be treated much differently from them especially if you dont have private insurance! Waited 3 hours in lonny area nefore my child was seen by a physician AFTER describing her pain lwvel as 6.... made sure every person who was not of ethnic background got seen right away... awful check in staff and process unorganized rude security.... better off going to the county pediatric hospital

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