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Charter House Home Health Agency

  1. Home Health Care
  2. Minnesota
  3. Rochester Home Health Care Agencies
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Overall Rating 4.4 / 5.0 ★★★★★

  • Bethany Hughes ★★★★★ a year ago

    The best possible care afforded for my grandfather after surgery. I felt welcome when I visited and any and all members of staff were on hand for help and guidance. There is a reason Mayo clinic is known worldwide.

  • AJ Silver ★★★★★ a year ago

    5-10 years ago the place was great - now, not so. The food/service has gotten awful. They chose to entertain the public rather than take care of the residents. Most residents are seemingly unhappy there. A few short years ago residents were very active with fitness classes and many other fun activities. Now they either do not have the activities or only a small handful show up. They love to invite speakers in to promote their DMC/light rail etc Mayo "wants" with their evening speakers. Mayo also uses the Charter House as their cash cow. Residents are told not to sit on chairs on main floor - that they are for "Visitors," being Mayo employees who utilize the place daily for meetings. Unsurprisingly, since they let everyone in, and it does not help that they have rental rooms mixed in with resident apartments, there was a huge flu outbreak and many deaths in Jan.

  • stacy williams ★★★★★ 11 months ago

    Very clean place. My daughter works here as well. She loves it. They treat her very well.

  • Fischer ★★★★★ 8 months ago

    Very nice thank you mom and dad for having me.

  • Francis Farrell ★★★★★ 2 years ago

    My wife and I have lived at Charter House for the past two and one-half years, having come here from North Carolina and New York State. I must say that we have been wonderfully pleased. We looked at retirement communities in other states including North Carolina, Florida, and in the Virgin Islands, and found that Charter House far exceeded the others. It is owned and operated by the Mayo Clinic. There are more activities that we can possibly do, certainly something for everyone. We especially like the plays and activities available at the newly renovated Civic Center, the Rochester Symphony Orchestra, the numerous activities in-house, and the ready access to churches, restaurants, malls, the public library, and many other venues, available by the extensive subway (tunnel) system. Consequently, one does not have to go outdoors frequently during the winter months. While we did keep our car,which is in an enclosed garage on-site, the Charter House Van takes us wherever we wish to go. Of course, our health needs are met in the Mayo Clinic, which is just steps away via the enclosed subway system. Most of all, we have met many wonderful Residents, from all walks of life who make it truly our home. The Staff is truly wonderful, and we would strongly encourage anyone interested in retirement communities, to contact the Charter House. Come and see us! Dr. Frank and Betty Farrell

Charter House Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Charter House Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.


Begins Patient Care in Timely Manner:n/a *

Teaches Patients or Family About their Drugs:n/a *

Checks Patients Risk of Falling:n/a *

Checks Patient For Depression:n/a *

Checks on Patients Flu Shot:n/a *

Checks on Patients Pneumonia Shot:n/a *

Foot Care For Diabetes Patients:n/a *

Checks Patients For Pain:n/a *

Treats Patients Pain:n/a *

Treats Heart Failure Symptoms:n/a *

Took Doctor Ordered Action to Prevent Bed Sores:n/a *


Included Treatments to Prevent Bed Sores:n/a *

Checked Patients For the Risk of Bed Sores:n/a *

How Often Patients Improved Walking:n/a *

How Often Patients Improved Getting Out of Bed:n/a *

How Often Patients Improved Bathing:n/a *

How Often Patients Had Less Pain Moving Around:n/a *

How Often Patients Breathing Improved:n/a *

How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Charter House Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Charter House Home Health Agency to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:n/a *

Communicated Well With them:n/a *

Discussed Medicines Pain & Home Safety:n/a *

Gave their Home Health Agency a Rating of 9 or 10:n/a *


Would Recommend the Home Health Agency to Friends & Family:n/a *

Completed Surveys:n/a *17,062
Response Rate:n/a *

* No survey results are available for this period.

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