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Country Manor Extended Services

  1. Home Health Care
  2. Minnesota
  3. Sartell Home Health Care Agencies
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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • Alissa Rennie ★★★★★ a month ago

    I had heard so many good things about Country Manor but when my mom went into the rehab section with a broken hip and Alzheimer's we were not happy at all. We cried a lot about the care she received, don't get me wrong there were good staff there too. The communication was horrible, within 5 weeks she had pressure sore on her heel, and bottom, which we weren't updated on. I as a nurse had to ask to look at her bottom and before looking they then decided to tell me about it. One day my sister was there and they got her up at 5:20 for dinner, didn't change her prior to getting her up. I was there later in the day and asked them to put her back in bed because she looked so uncomfortable. That was at 8:30, and she was soaked through to the seat of her chair. My mom is not able to verbalize and we found almost a month later that they sent her to an appt by herself, the only way we knew is because we were wondering what a bill was that we had recieved. They then told us. Breaks my heart knowing my mom was there by herself and the poor staff at the clinic probably weren't too happy either that she was alone. There is a laundry list. Now we have her at Landings of Sauk Rapids and have had nothing but amazing care. We called the DON, Jody Rudolph, at Country Manor but have not heard back from her at all, or maybe even that Becky Freirick could have called if Jody didn't want to, but obviously they must care more about trying to dress to impress at the Christmas party then to actually take care of concerns about residents. I just pray that no other family has to go through what we went through.

  • Tim Auberger ★★★★★ 2 weeks ago

    It's quiet

  • Jessica Geraghty ★★★★★ 11 months ago

    My sister and I were informed that my mom fell out of her wheelchair trying to get something out of the refrigerator. The lady who called said she might have broken her left hip during the fall. My mother already had the broken left hip when she moved in there. No repairments were able to be made to her hip. The staff there didnt know anything about her record of her broken hip which I find to be bull due to my mother just moving in there from the hospital with all the hospital records. I will defiantly be looking into legal actions.

  • Lisa Lahr ★★★★★ a year ago

    My Mother was Admitted from St Cloud Hospital, Room 531 rapid rehab, She had been previously at Talahi. I need not say more. I would like your staff, including Nicole RN supervisor and Social Worker to know how much we appreciate their professional yet caring and compassionate service. This is the best I've ever seen in this setting. I am a 35 year veteranof nursing and the staff at Country Manor are exceptional.

  • Heidi Zahra ★★★★★ a year ago

    My grandparents have been cared for here for about a year (assisted living and nursing home). The facility is spacious, well appointed--maybe a little bit lavish, but nice. The care provided has been satisfactory from my grandparents and family's perspective.

Country Manor Extended Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Country Manor Extended Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

MN
Begins Patient Care in Timely Manner:

97%

88%
Teaches Patients or Family About their Drugs:

92%

91%
Checks Patients Risk of Falling:

99%

98%
Checks Patient For Depression:

98%

96%
Checks on Patients Flu Shot:

85%

74%
Checks on Patients Pneumonia Shot:

95%

85%
Foot Care For Diabetes Patients:

86%

94%
Checks Patients For Pain:

80%

0%
Treats Patients Pain:

72%

0%
Treats Heart Failure Symptoms:

88%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

85%

0%
This
Agency

MN
Included Treatments to Prevent Bed Sores:

80%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:

75%

48%
How Often Patients Improved Getting Out of Bed:

27%

13%
How Often Patients Improved Bathing:

4%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

86%

69%
How Often Patients Improved Taking Medication by Mouth:

68%

42%
How Often Patients Had to be Admitted to the Hospital:

27%

15%
How Often Patients Needed Urgent Care From the ER:

4%

12%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Country Manor Extended Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Country Manor Extended Services to other home care agencies. More Info

Patient Surveys:
This
Agency

MN
Home Health Team Gave Care in a Professional Way:

85% *

87%
Communicated Well With them:

84% *

84%
Discussed Medicines Pain & Home Safety:

85% *

83%
Gave their Home Health Agency a Rating of 9 or 10:

81% *

81%
This
Agency

MN
Would Recommend the Home Health Agency to Friends & Family:

59% *

75%
Completed Surveys:55 *17,062
Response Rate:

35% *

33%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Country Manor Extended Services

Country Manor Extended Services serves ZIP codes that encompass all or part of each of the cities listed below.

Avon, MN
Clearwater, MN
Cold Spring, MN
Foley, MN
Holdingford, MN
Kimball, MN
Rice, MN
Richmond, MN
Royalton, MN
Saint Cloud, MN
Saint Joseph, MN
Saint Stephen, MN
Sartell, MN
Sauk Rapids, MN
Waite Park, MN



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