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Kansas City Palliative Home Care

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  2. Missouri
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Overall Rating 3.2 / 5.0 ★★★★★

  • V M ★★★★★ 6 months ago

    We chose KC Hospice because it was the largest provider on a very short list of approved companies my Mother's insurance company considered in-network. Bridget was our first point of contact during the initial interview. She impressed us with her caring, compassion, and thorough answers. We were sold. However, it was a disaster from there on. I will say the equipment was delivered within a day, so that was good. But what were supposed to be the most peaceful days of my Mother's life were made very stressful for all of us by KC Hospice. Issue #1 : Coordination of pain medications. My Mother was home for 4.5 hours before her medications were delivered. She was starting to come round and was distressed, uncomfortable and irritable. The hospice nurse, who arrived a few hours after she came home, stayed with us for over 2 hours waiting for the drugs to arrive. They kept blaming it on the pharmacy company but honestly, the coordination of the timing falls squarely on KC Hospice. Issue #2 : Missing supplies. We kept hearing about a 'comfort kit' but never saw one. It was never delivered and my Mother died before we ever received it. The nurse who tended to my Mom in her dying hours was desperately looking for this comfort kit because she needed some of the medications to soothe my Mom. No comfort kit ever delivered so again, they dropped the ball causing my Mom and our family additional, unnecessary stress and discomfort. Issue #3 : Equipment haul away. It took over a day and half for them to pick up the equipment. You can imagine how distressing it is to lose a loved one and have to sit in a living room full of the hospice bed and equipment while you are trying to grieve. We were BEGGING them to come and take the equipment. They couldn't help. The coordination was lacking completely as was the communication between the Hospice workers and the equipment company. The nurse who tended to my Mom during her final hours was a nice lady and we were comfortable with her for the most part. She handled my Mom gently and with dignity. She was calm and collected and was able to answer all of our questions with certainty. She is the only reason I can give KC Hospice higher than a one-star on this review. I voiced my complaints with a member of the management team. I hope they improve and take this feedback on board going forward. For now, I would not recommend KC Hospice to anyone.

  • FL Simon ★★★★★ a year ago

    Simply the best experience possible. They treated the whole family with such kindness!

  • Rebecca Gavin ★★★★★ 6 years ago

    I had written a review almost a year ago, and it is no longer visible. If KC Hospice tries to get this one removed, please do not remove it. My family used their services from June 1, 2011 -June 21, 2011. We had a very bad, very damaging, experience thanks to an unprofessional social worker. I am a social worker, so I know whereof I speak. She was manipulative, tried to impose her will on our family, and turned a volatile situation into WW III. Having a loved one that is dying puts people in an incredibly vulnerable position. Social workers are never supposed to make judgements or try to force their idea of what needs to happen onto clients. They are never supposed to coerce. The fallout from this situation was devastating, not the least to the person who was dying. I have since heard others complain about KC Hospice taking on more cases than they could reasonably handle. SHOP AROUND, there are many hospice agencies. Choose carefully. And don't forget, you can discharge any hospice, for any reason. Then you can hire another one, as we did.

  • Tina Gonzales ★★★★★ 4 years ago

    My 29 year old son was admitted to Kansas City Hospice on February 22, 2014. This was the worst possible experience! My son was weak but mobile, spent 2 months + at KU med ctr (they were amazing). Due to my son's illness, alcohol related, there were a lot of family dynamics. Staff was very disrespectful to me and much of the time to my son. Never explained anything they did to my son or I. Son was actually improving, and was wanting to be dismissed but they discouraged this. When I took it upon myself to call his Dr., his Dr. came in personally and agreed to discharge and follow him, his improvement was likely related to nutrition and increased activity. However, hours prior to his leaving hospice and coming home, he threw a blood clot and passed. I had requested some prophylactic, comfort treatments several days prior to this and was refused. Pain meds and anxiety meds were all they could do. No anti thombolitic stockings, no heparin, no diurectics. If they would have listened to me or noticed the fact that my son had begun urinating and his yellow color was improving, his cognition had drastically improved, my son would possibly still be alive. I truly believe they can only safely care for those for are already on deaths door step and that is probably what they should stick to.

  • Matt Arnold ★★★★★ 8 months ago

Kansas City Palliative Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Kansas City Palliative Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:

Begins Patient Care in Timely Manner:


Teaches Patients or Family About their Drugs:


Checks Patients Risk of Falling:


Checks Patient For Depression:


Checks on Patients Flu Shot:


Checks on Patients Pneumonia Shot:


Foot Care For Diabetes Patients:


Checks Patients For Pain:


Treats Patients Pain:


Treats Heart Failure Symptoms:


Took Doctor Ordered Action to Prevent Bed Sores:



Included Treatments to Prevent Bed Sores:


Checked Patients For the Risk of Bed Sores:


How Often Patients Improved Walking:


How Often Patients Improved Getting Out of Bed:


How Often Patients Improved Bathing:


How Often Patients Had Less Pain Moving Around:


How Often Patients Breathing Improved:


How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:



Reviews from Patient Surveys

These Kansas City Palliative Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Kansas City Palliative Home Care to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:

93% *

Communicated Well With them:

90% *

Discussed Medicines Pain & Home Safety:

94% *

Gave their Home Health Agency a Rating of 9 or 10:

96% *


Would Recommend the Home Health Agency to Friends & Family:

89% *

Completed Surveys:47 *21,884
Response Rate:

37% *

* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Kansas City Palliative Home Care

Kansas City Palliative Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Bates City, MO
Belton, MO
Blue Springs, MO
Bonner Springs, KS
Bucyrus, KS
California, MO
Cleveland, MO
Drexel, MO
East Lynne, MO
Edwardsville, KS
Excelsior Springs, MO
Garden City, MO
Gardner, KS
Grain Valley, MO
Grandview, MO
Greenwood, MO
Harrisonville, MO
Independence, MO
Kansas City, KS
Kansas City, MO
Kearney, MO
Lansing, KS
Lathrop, MO
Leavenworth, KS
Leawood, KS
Lees Summit, MO
Lenexa, KS
Liberty, MO
Mission, KS
Oak Grove, MO
Odessa, MO
Olathe, KS
Orrick, MO
Overland Park, KS
Paola, KS
Peculiar, MO
Pleasant Hill, MO
Prairie Village, KS
Raymore, MO
Riverside, MO
Shawnee, KS
Smithville, MO
Spring Hill, KS
Stilwell, KS
Weston, MO

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