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Phoenix Home Care

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Chris Head
    ★★★★★ a week ago

    The nurse came initially then didn't bother to turn the paperwork in so a week later they finally show up. Then I sit here all day today waiting for the bath aid and no one showed. They changed it to weekly instead of biweekly and never bothered to tell us. Poor service. Don't waste your time.

  • Billie Klingaman
    ★★★★★ a month ago

    Very unorganized. Did not seem to really have a plan or well established goals for my husband who suffered a stroke. Seemed to just do whatever popped into their mind at the time of the visit. Extremely poor communication. Never called back when they said they would. I wouldn't even give them one star if I could. Highly recommend NOT using them.

  • William Clark
    ★★★★★ a week ago

    very unprofessional, canceled caregivers or none showing up for what they say is a level one patient. Even after they said no matter what, he would have his time covered. Serious lack of communication between Office staff, Caregivers and the client...Would not recommend them to take care of my dogs.

  • Kat Brandon
    ★★★★★ 2 months ago

    Nice nursing staff, friendly and knowledgeable.??????

  • Kami Myrick
    ★★★★★ a year ago

    My father had Alzheimer's and we contacted Phoenix. They seemed to make a difficult situation even worse. The office staff was rude, unorganized and most of the time out of touch with what was going on. They would cancel someone at the last minute and have no options for us as far as sending a replacement. They sent people out with no experience at all with Alzheimer's and those ladies admitted to feeling uncomfortable, but were sent anyway. We walked in once and the caregiver was completely asleep(day shift) on the couch and my dad was left unattended. The worst part was trying to communicate with the girls at the office, they lack simple communication skills. It's been two weeks since my dad passed and they have not contacted us through any means to express their condolences, which shows they're not in it because they care about people. We did meet two of the best ladies that cared for my dad right to the very end and loved him, unfortunately the girl at the office called and was highly upset because one of them for came in early to help during my dad's final days. It's a mess and I would look elsewhere. I heard they were rated number 1 in Missouri, if that's the case, then the state of our home health system is in a very sad place.

Phoenix Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Phoenix Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

MO
Begins Patient Care in Timely Manner:

93%

92%
Teaches Patients or Family About their Drugs:

81%

96%
Checks Patients Risk of Falling:

99%

99%
Checks Patient For Depression:

97%

99%
Checks on Patients Flu Shot:

81%

73%
Checks on Patients Pneumonia Shot:

83%

80%
Foot Care For Diabetes Patients:

84%

95%
Checks Patients For Pain:

50%

0%
Treats Patients Pain:

54%

0%
Treats Heart Failure Symptoms:

65%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

60%

0%
Included Treatments to Prevent Bed Sores:

56%

0%
Checked Patients For the Risk of Bed Sores:

94%

0%
This
Agency

MO
How Often Patients Improved Walking:

45%

54%
How Often Patients Improved Getting Out of Bed:

16%

16%
How Often Patients Improved Bathing:

15%

13%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

93%

85%
How Often Patients Improved Taking Medication by Mouth:

43%

50%
How Often Patients Had to be Admitted to the Hospital:

12%

16%
How Often Patients Needed Urgent Care From the ER:

16%

12%
Pageviews Total:

25%

0%
Pageviews From Search Engines:

6%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Phoenix Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Phoenix Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

MO
Home Health Team Gave Care in a Professional Way:n/a *

89%
Communicated Well With them:n/a *

87%
Discussed Medicines Pain & Home Safety:n/a *

85%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

86%
This
Agency

MO
Would Recommend the Home Health Agency to Friends & Family:n/a *

80%
Completed Surveys:n/a *20,220
Response Rate:n/a *

35%
* No survey results are available for this period.

Cities Served by Phoenix Home Care

Phoenix Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Ash Grove, MO
Aurora, MO
Billings, MO
Bolivar, MO
Brighton, MO
Brookline, MO
Buffalo, MO
Chadwick, MO
Chestnutridge, MO
Clever, MO
Conway, MO
Crane, MO
Dunnegan, MO
Fair Grove, MO
Fair Play, MO
Fordland, MO
Forsyth, MO
Greenfield, MO
Half Way, MO
Hartville, MO
Highlandville, MO
Humansville, MO
Lockwood, MO
Louisburg, MO
Marionville, MO
Marshfield, MO
Miller, MO
Morrisville, MO
Mount Vernon, MO
Niangua, MO
Nixa, MO
Ozark, MO
Pleasant Hope, MO
Polk, MO
Republic, MO
Rogersville, MO
Seymour, MO
Sparta, MO
Spokane, MO
Springfield, MO
Strafford, MO
Tunas, MO
Walnut Grove, MO
Willard, MO
Windyville, MO



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