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Four Rivers Homecare

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  4. Sullivan
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Ethan Charles
    ★★★★★ 9 months ago

    A close relative of mine, that I help care for, receives her oxygen equipment from Rotech, located in Fenton, Missouri. Prior to being switched to Rotech in Fenton, she received her oxygen equipment from a place called Four Rivers Homecare Equipment that used to be based in Sullivan, Missouri. My relative was always very pleased with the service she received from the Sullivan location. They were always prompt with their deliveries. They were friendly, professional, and always treated my relative with compassion, care, and respect. Unfortunately, the Sullivan office has closed and she now receives her oxygen equipment from Rotech based in Fenton, Missouri. She is extremely unhappy with the service that the Fenton location provides. I've had the unfortunate experience of being privy to some of her interactions with the Fenton location. To say that their customer service is awful, would be an understatement. Not only are they unpleasant to speak with, they are extremely unprofessional, rude, and even hostile at times. They don't treat her with the same compassion and care that she received from the Sullivan office. They treat her like she is a burden to them. My relative has started experiencing anxiety when she knows that she has to call them for her oxygen tanks to be filled. Each and every time she has called to have her tanks filled, they have given her a very hard time about it. What used to be a smooth and pleasant experience with the Sullivan office, has now turned into a very difficult and degrading experience at the hands of the Fenton location. I would not recommend this company to anyone.

  • Bill Hodges
    ★★★★★ 3 years ago

    I was fortunate a few years ago when my Primary Care Physician helped me obtain service from Four Rivers. My experience with oxygen equipment was aviation related. Quite dissimilar, what I called a piece of equipment the health care system had a different name for. However, Four Rivers managed to find away to help me understand the difference. Additionally, Four Rivers keep me supplied with oxygen, using tanks (cylinders) and or concentrators that suited the occasion and my life style, frequently going out of their way to assist me with oxygen and or equipment. You would think I was only a few blocks from the Sullivan office. Nope, I lived in Rolla. Frankly I can't see how the broke even, let alone made money on my account. I would recommend to my friends and use Four Rivers again if the opportunity presented itself. Bill Hodges, Missouri Veterans Home Saint James, MO.




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