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Carepartners Home Health Services

  1. Home Health Care
  2. North Carolina
  3. Asheville Home Health Care Agencies
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Each ZIP code that Carepartners Home Health Services serves is highlighted on the map above.

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • twitchy ★★★★★ 11 months ago

    I have stayed at Care Partners twice now for spine related post-surgical recovery. I could not have asked for better care anywhere, the staff is friendly and knowledgeable and the DR.'s are excellent. I never wanted for anything, my medications were on time and pretty much anything I wanted or needed to make my stay more comfortable was provided without question. The rest of Mission Health System would do well to emulate the care given at Care Partners, they are a shining example of how Care is given. The in-patient rehabilitation is the best, I was in good hands and I'm walking out of this place on my own two feet because of them. Thank You, Care Partners!

  • Robert Hunter ★★★★★ 8 months ago

    Have mother who has had companion for three years. She has to have 24/7 care. If weather is bad or girl scheduled to work can't make it they make no effort to find replacement. They have one person Diane who will help. They leave it up to you to find replacement which is hard to do . I recommend finding backup company to fill end when needed or using carepartners as back up . I am in process of trying to work something out. You definitely don't want to work with Nancy.

  • debbie sitton ★★★★★ 11 months ago

    Absolutely awsome, caring place! My husband got sick at pool therapy and they took wonderful care of him, seeing that an ambulance was called and took him to Mission ER to be checked out.

  • Anastasia G ★★★★★ 5 years ago

    Carepartners was called in to take care of my father. It was a bad experience! The RN that was assigned was the ONLY positive part of this nightmare. The therapists that came would drive in the YARD. Apparently one of the ladies did not know how to use reverse on her car. So she would drive in his yard to turn around. Which left awful mud marks and torn up his yard.This happened every other day. The other therapist was a male and he would use the bathroom everyday and NOT flush the toilet. They would talk to my dad like he was a child! He is more educated than any of the staff coming to his house. When I called the office to report the issues the receptionist was a butt about it. Very short, made smart comments with LOTS of sarcasm. The staff would sit in there car for almost an hour after they saw him for MAYBE 15 to 20 minutes! I had to go down to the driveway and ask them what they were doing? No answer..then they would leave. These are just small things compared to some of the larger scale. We let them go. Another company is coming in and this new company are highly PROFESSIONAL! When you hire these people be sure you know exactly what you are facing. I would NOT recommend them. Oh also, I worked in home care for 15 years so I know what you are suppose to do and what NOT to do. They broke every rule there is for In home care.

  • Tamara Hasty ★★★★★ 2 years ago

    My father spent several weeks inpatient at the CP Hospital and then did several more weeks of in-home care. ALL the Physical Therapists and Occupational Therapists were fantastic as was his Case Worker. For his hospital stay, again, the therapists were fantastic beyond words but the rest of his care was concerning. The doctor spoke broken English and wouldn't even let you speak or ask questions before he cut you off started yelling over you to ramble off a bunch of stuff none of which was about what you were actually asking about. Then, he would get personal calls on his phone and just leave the room, never having answered any of your questions. The call button was a huge sore spot. There were times that we would push the call button and it would be 5 minutes+ before someone would come on over the speaker to see what we needed and then another 5-30 minutes of waiting for a nurse or aid to actually come to the room. Considering most of their patients are completely non-ambulatory, had they pushed the call button because they were choking or having a heart attack, it's not like they could get themselves to the hallway to signal for help. We even had a therapist hit the call button once because she needed help moving my dad and no one came or answered back on the speaker for over 5 minutes and even she commented how ridiculous that was to wait that long. She finally moved him by herself even though he was coded that he always needed 2 people to move him at that time. Apparently NONE of the nurses cover the room calls for each other. So if your nurse is giving another patient a shower, then too bad you have to wait until they get to you to get you to the bathroom, so much for dignity if you can't wait. Which leads to my next complaint that all of the nurses there seem miserable. They never smiled and all truly seemed so unhappy to be there. Such a stark difference from the Therapy staff. We also did several weeks of home health care and our home health Therapists were equally as great. We lucked out with our home health nurse as she was a friend from our school-community and it's rare to see her without a smile. It leads me to believe there is a serious issue with whomever manages the nurses at the in-patient facility. We expressed these concerns to the board member who came aroubd to interview us and he just litterally laughed it off and said that is standard care. My dad was released from the inpatient facility about 3 months ago and according to another friend who's parent is there now, nothing has improved with their inpatient nursing services.

Carepartners Home Health Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Carepartners Home Health Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

NC
Begins Patient Care in Timely Manner:

91%

93%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

99%

97%
Checks on Patients Flu Shot:

74%

79%
Checks on Patients Pneumonia Shot:

86%

83%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

72%

0%
Treats Patients Pain:

74%

0%
Treats Heart Failure Symptoms:

75%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

72%

0%
This
Agency

NC
Included Treatments to Prevent Bed Sores:

74%

0%
Checked Patients For the Risk of Bed Sores:

90%

0%
How Often Patients Improved Walking:

61%

58%
How Often Patients Improved Getting Out of Bed:

13%

16%
How Often Patients Improved Bathing:

11%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

89%

85%
How Often Patients Improved Taking Medication by Mouth:

57%

49%
How Often Patients Had to be Admitted to the Hospital:

15%

16%
How Often Patients Needed Urgent Care From the ER:

11%

14%

Reviews from Patient Surveys

These Carepartners Home Health Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Carepartners Home Health Services to other home care agencies. More Info

Patient Surveys:
This
Agency

NC
Home Health Team Gave Care in a Professional Way:

93%

90%
Communicated Well With them:

89%

87%
Discussed Medicines Pain & Home Safety:

86%

85%
Gave their Home Health Agency a Rating of 9 or 10:

90%

87%
This
Agency

NC
Would Recommend the Home Health Agency to Friends & Family:

89%

82%
Completed Surveys:39736,672
Response Rate:

44%

27%

Cities Served by Carepartners Home Health Services

Carepartners Home Health Services serves ZIP codes that encompass all or part of each of the cities listed below.

Alexander, NC
Arden, NC
Asheville, NC
Bakersville, NC
Balsam, NC
Barnardsville, NC
Black Mountain, NC
Brevard, NC
Burnsville, NC
Candler, NC
Canton, NC
Cherokee, NC
Clyde, NC
Cullowhee, NC
Dillsboro, NC
East Flat Rock, NC
Enka, NC
Etowah, NC
Fairview, NC
Flat Rock, NC
Fletcher, NC
Gerton, NC
Green Mountain, NC
Hendersonville, NC
Horse Shoe, NC
Hot Springs, NC
Lake Junaluska, NC
Leicester, NC
Little Switzerland, NC
Maggie Valley, NC
Marion, NC
Mars Hill, NC
Marshall, NC
Micaville, NC
Mills River, NC
Montreat, NC
Nebo, NC
Old Fort, NC
Penland, NC
Pisgah Forest, NC
Ridgecrest, NC
Saluda, NC
Spruce Pine, NC
Swannanoa, NC
Sylva, NC
Tuckasegee, NC
Waynesville, NC
Weaverville, NC
Whittier, NC
Zirconia, NC



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