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Duke Home Health

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  2. North Carolina
  3. Durham Home Health Care Agencies
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Overall Rating 3.0 / 5.0 ★★★★★

  • Sarah Baird ★★★★★ 8 months ago

    My dad was on Duke hospice and passed away about two weeks ago. Please, please go somewhere else for hospice. The CNA, pastor, and social worker did a good job, but there were many different issues with this company--on-call triage nurses not answering phone calls and not getting back to my mom for 24 hours during times when she really needed help with my dad, wrong medications (my dad was in a lot of pain his final days and my mom finally received the correct medications after he died), mistakes with the death certificate (my dad still has not been able to be cremated because Duke hospice did not mail the certificate correctly). Again, please find somewhere else for hospice. Our family is still dealing with the trauma this company caused.

  • Heather Benjamin ★★★★★ 11 months ago

    My father and my family's very brief (1 week) experience with Duke Hospice was disappointing at best and an utter failure at worst. My father was released from Duke Hospital on April 19 and died April 26. In that time, our various calls, requests and please for assistance to hospice went unanswered for hours, the information we received from various providers was inconsistent, and overall the experience left us feeling even more bereft and alone than simply living through my father's death would have. The director of Duke Hospice, upon learning from one of the providers after my father's death that we were "disappointed" called to inquire about that at 6:15 PM on the day after my father died. I finally managed to return her call and leave her a message five days later, the intervening time take up with everything that needs to happen after a loved one dies. I'm still waiting for a call back, just like the rest of our experience with Duke Hospice. If I had know I had a choice, I might have researched this more carefully. I will never use them again.

  • Susan breed ★★★★★ a year ago

    I will elaborate further once my Dad is receiving services elsewhere.

  • roberta weinman ★★★★★ a year ago

    I have used Duke HomeCare & Hospice twice and would never use them again. The first time, I had a bad experience with the nurses who were sent to my home. I had to have abdominal shots for 14 days. I went through about three nurses before I finally felt semi-comfortable with someone doing the shots. The first nurses who came over either had body piercings or tattoos. In addition, the first several nurses were not very skillful in administering the shots, which made them unnecessarily painful. It did not seem as though they really cared. My second experience with Duke HomeCare & Hospice occurred recently, after the shoulder surgery. I was assigned home health aides, a physical therapist, and an occupational therapist. The physical therapist, Robin, who acted as the case manager, wanted to discharge me after the second visit! In addition, she came two days prior to the appointed day. She denied that she had made the earlier appointment, basically lying about it. The next appointment was for the following week. When I called to confirm the appointment, since I had not heard from Robin and based on my previous experience with her, she told me that the appointment had been cancelled! She also had her manager contact my physician and tell him that PT was not necessary. This was outrageous, not to mention unethical and unprofessional. Not only did I need PT to strengthen my core, Duke HomeCare had no business going behind my back to my physician, especially when he had provided the prescription for PT. If I had not contacted Robin, I would not have known that she was not intending to show up for the appointment. In other words, cancelling without notifying the patient! The occupational therapist, Kati Soleil, was average as a therapist. In fact, the last time she was here, I had to ask her about specific assisted range of motion exercises (that were supposed to be part of the therapy). I even showed her the physician's recommended progression of exercises and had to go over them with her! She finally produced a sheet of the exercises that I should have already been doing. I do not believe it is the patient who needs to be concerned about specific exercises and the order of them for rehabilitating the shoulder. In addition, the previous week, Kati wanted to start talking about a discharge process. I told her that I would be happy to start the process the following week. She also told me that she would add a session to help me with showering, so that I could do it by myself without worrying about a fall. The next time I saw Kati, she brought with her a manager from Duke HomeCare with the papers for the discharge, even though she was capable of giving me the papers herself. This was a complete surprise to me, especially since we had already agreed to have the conversation. Also, I do not believe it is ethical to have someone from Duke HomeCare show up at the patient's home without telling the patient. In any case, Kati decided not to show up for the second appointment that week and Duke HomeCare simply cancelled the remaining week and a half of appointments. Finally, although I was supposed to continue with a home health aide to help with the showering, Duke HomeCare cancelled the home health aide without telling me as well! It is evident from my experience that I was not treated with respect and courtesy, nor was I given all the care and services that were appropriate and that were prescribed by my physician. Appointments were cancelled with notifying me, a home health aide was abruptly stopped without notifying me, the occupational therapist brought someone new into my home without notifying me, the occupational therapist did not do all of the required exercises for rehabilitating my shoulder, and Duke HomeCare did not complete the required program of rehabilitation. Duke HomeCare did not meet its contractual obligations. I will be requesting an investigation of this company from the appropriate federal agency

  • J Gordon ★★★★★ 8 months ago

    It's a busy place

Duke Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Duke Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:

Begins Patient Care in Timely Manner:


Teaches Patients or Family About their Drugs:


Checks Patients Risk of Falling:


Checks Patient For Depression:


Checks on Patients Flu Shot:


Checks on Patients Pneumonia Shot:


Foot Care For Diabetes Patients:


Checks Patients For Pain:


Treats Patients Pain:


Treats Heart Failure Symptoms:


Took Doctor Ordered Action to Prevent Bed Sores:



Included Treatments to Prevent Bed Sores:


Checked Patients For the Risk of Bed Sores:


How Often Patients Improved Walking:


How Often Patients Improved Getting Out of Bed:


How Often Patients Improved Bathing:


How Often Patients Had Less Pain Moving Around:


How Often Patients Breathing Improved:


How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:



Reviews from Patient Surveys

These Duke Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Duke Home Health to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:


Communicated Well With them:


Discussed Medicines Pain & Home Safety:


Gave their Home Health Agency a Rating of 9 or 10:



Would Recommend the Home Health Agency to Friends & Family:


Completed Surveys:68836,672
Response Rate:



Cities Served by Duke Home Health

Duke Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Apex, NC
Bahama, NC
Bullock, NC
Bunn, NC
Burlington, NC
Butner, NC
Carrboro, NC
Cary, NC
Cedar Grove, NC
Chapel Hill, NC
Creedmoor, NC
Durham, NC
Efland, NC
Elon, NC
Franklinton, NC
Fuquay Varina, NC
Garner, NC
Graham, NC
Haw River, NC
Henderson, NC
Hillsborough, NC
Holly Springs, NC
Hurdle Mills, NC
Kittrell, NC
Knightdale, NC
Leasburg, NC
Louisburg, NC
Mebane, NC
Milton, NC
Moncure, NC
Morrisville, NC
New Hill, NC
Oxford, NC
Pittsboro, NC
Raleigh, NC
Rolesville, NC
Rougemont, NC
Roxboro, NC
Semora, NC
Siler City, NC
Snow Camp, NC
Stem, NC
Stovall, NC
Timberlake, NC
Wake Forest, NC
Wendell, NC
Willow Spring, NC
Youngsville, NC
Zebulon, NC

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