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Advanced Home Care

  1. Home Health Care
  2. North Carolina
  3. Gastonia Home Health Care Agencies
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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • D May ★★★★★ 5 months ago

    I was a patient of theirs for several years and never had a problem until a little over a year ago. I never know who is coming to make a visit BC they constantly had people leaving. My problem isn't with the nurses who came out for the visit, they were very nice and helpful, my problem is with the people in the office. Anytime I would call I would get the run around or told someone would call me back and I would never hear back from them. I would basically have to annoy them with phone calls before I could get anyone to talk. When I finally got someone to talk to me at the Gastonia office she ( her name is Bobbie) was very rude and today hung up on me in the middle of telling her what supplies I ran out of. She also put the blame on me at my doctor's office and said I wasn't letting them come make visits, which if I want to end up in the ER BC of an infection I would do, of course that was not the case, they just didn't have me scheduled. Then come to find out after 3 days of hounding phone calls they discharged me. According to them it was back in April but someone came after that and did my recertification and I've even had a home visit after. They ordered supplies for me 2 weeks ago, which makes it the month of May, no one at that time said I was discharged. When I told my doctor's office this they made a phone call and got told lies. When I called they told me to find someone else. Which is fine I did. It is a good thing that I have people around me who are able to help me. I hate that I have to find a different agency because the nurses who did the home visits were great; too bad they have someone who helps in the office was rude.

  • Anna Lutz ★★★★★ 7 months ago

    I needed a nebulizer. It was not covered under my prescription plan but is 100% covered under my medical insurance. I called them and asked if I brought my insurance card and RX over would this be something I could pick up in the same day. The lady on the phone (in a call center apparently) told me yes it would be a 30 minuet process. So I proceeded to the Gastonia store and was told there they needed my medical note from the doctor then they could proceed with processing. Once they had the doctors information then it would take 30 minuets to process. So being proactive I called my doctor and let know to look for the fax and process it ASAP. This all took place around 2:00. I did not hear back from them so at 4 I called again. This time spoke to Trey in the call center and he said the process takes 24-48 hours and there is no way it would be done today. I explained that the guy in the store told me if he got everything he would have it processed in 30 minuets. So he placed me on hold and supposedly check with the Gastonia store and they told him they had it approved through insurance and was just checking to ensure they had everything they needed from the medical notes. He assured me they had the records from the doctor. My husband went to the store at 4:50pm (hours posted on the door 8-5) he knocked the guy came to the door and told him they never received anything from the doctor. To sum up he got my RX we just paid out of pocket for it $32.48 at our pharmacy and they wanted us to purchase it there for $40. Apparently staff has not been trained well enough in customer service or how long it takes to get a nebulizer. WHICH IS IT? 30 minuets, 24 hours, 48 hours who knows they sure don't. GOOD THING IT WASN'T OXYGEN I NEEDED.

  • Diane Smith ★★★★★ a year ago

    Very capable and experienced nurses and therapists. Always received quality care and products.

  • Christiam Enrique ★★★★★ a year ago

    My wife and I were waiting for over an hour before even being taken to the room where the doctor would see us. Then it was another half hour until we saw the doctor. ?

  • Timmy McCaukner ★★★★★ 3 weeks ago

Advanced Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Advanced Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

NC
Begins Patient Care in Timely Manner:

97%

93%
Teaches Patients or Family About their Drugs:

100%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

90%

79%
Checks on Patients Pneumonia Shot:

94%

83%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

77%

0%
Treats Patients Pain:

73%

0%
Treats Heart Failure Symptoms:

76%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

76%

0%
This
Agency

NC
Included Treatments to Prevent Bed Sores:

80%

0%
Checked Patients For the Risk of Bed Sores:

92%

0%
How Often Patients Improved Walking:

64%

58%
How Often Patients Improved Getting Out of Bed:

18%

16%
How Often Patients Improved Bathing:

11%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

92%

85%
How Often Patients Improved Taking Medication by Mouth:

50%

49%
How Often Patients Had to be Admitted to the Hospital:

16%

16%
How Often Patients Needed Urgent Care From the ER:

13%

14%

Reviews from Patient Surveys

These Advanced Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Advanced Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

NC
Home Health Team Gave Care in a Professional Way:

87%

90%
Communicated Well With them:

86%

87%
Discussed Medicines Pain & Home Safety:

87%

85%
Gave their Home Health Agency a Rating of 9 or 10:

85%

87%
This
Agency

NC
Would Recommend the Home Health Agency to Friends & Family:

81%

82%
Completed Surveys:38936,672
Response Rate:

29%

27%

Cities Served by Advanced Home Care

Advanced Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Alexis, NC
Belmont, NC
Bessemer City, NC
Boiling Springs, NC
Bristol, TN
Casar, NC
Charlotte, NC
Cherryville, NC
Cliffside, NC
Clover, SC
Cramerton, NC
Crouse, NC
Dallas, NC
Denver, NC
Fallston, NC
Gastonia, NC
Grover, NC
High Shoals, NC
Huntersville, NC
Iron Station, NC
Kings Mountain, NC
Lawndale, NC
Lincolnton, NC
Lowell, NC
Maiden, NC
Mc Adenville, NC
Mooresboro, NC
Mount Holly, NC
Shelby, NC
Sherrills Ford, NC
Stanley, NC
Terrell, NC
Vale, NC
Winston Salem, NC



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