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Advanced Home Care

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  2. North Carolina
  3. High Point Home Health Care Agencies
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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • Tina Wilkins ★★★★★ in the last week

    First of all, the staff at the Greensboro store is extremely friendly which is why I hate to give such a low review. However, if you are on Medicaid and need durable equipment like a hospital bed, make ABSOLUTELY SURE Medicaid or your insurance is going to cover it. My disabled and Medicaid-dependent sister needed a new hospital bed, and I told them EMPHATICALLY to NOT deliver the bed until Medicaid approved. They scheduled delivery, assuring me Medicaid had approved. I had her old broken hospital bed removed. They delivered and a week later called and said Medicaid wouldn't approve because it was 3 months too early for her to receive one. They wanted to come retrieve the bed that had already been slept in! I went around and around with them over this, especially after hearing on their on hold recording how they were such good corporate citizens and donated durable equipment to those in need. I told them I felt misled by them. They said they didn't bill Medicaid until AFTER equipment was delivered and this was their policy! What kind of policy is that? I told them they could be a good corporate citizen and donate this bed. They flatly refused and billed my sister for the bed. That bill isn't going to get paid and I refused to let them take the bed back BECAUSE SHE HAS NOWHERE ELSE TO SLEEP! I have moved medical supply needs to another company so they aren't getting those monthly Medicaid dollars anymore. I will never deal with them again.

  • Wendy Jay ★★★★★ 4 months ago

    What an amazing place! Staff is super friendly. I felt right at home during an interview like I already belonged there. Easy to find and more than enough parking. I can't say enough good on how I was treated. 5 stars!

  • Ken Keever ★★★★★ 3 weeks ago

    Absolutely the WORST customer experience of my life. No stars for this company (although forced to add one). I wanted cpap replacement supplies and called them. They told me I needed a new prescription, so I went to see the doctor and the doctor sent in a prescription. When I called back to get my supplies I could not get a live person and was dumped into voicemail which stated I would be called back within 24 hours. No one called me back. Some days later I called back and when I went to voicemail I was told the voice mailbox was full, so no way to call in. I then went to the website and filed a written complaint. I was called immediately and assured that a cpap representative would be calling me back within 24 hours. THREE WEEKS LATER I get a call which I let go to my voicemail since I had already moved my business to another company.

  • sam cro ★★★★★ 4 months ago

    I do not recommend! Nothing but the run around to get my fathers hover round serviced that was purchased through them! We have been dealing with there poor customer service 4 years to many! Time to change providers. I truly hope they go out of business.

  • Tina Luther ★★★★★ a month ago

    I hand delivered a rx for a manual wheelchair on December 27th to the store counter clerk who took all my fathers info. On a piece of scrap paper. That should have been my first red flag! After 6 phone calls to this office and been given every excuse possible we still DO NOT have a wheelchair. What happened to people caring about their job and providing service for patients that they will be compensated for? This place needs someone to step in and clean house. After all we are talking about peoples health care needs not a summer vacation!

Advanced Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Advanced Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

NC
Begins Patient Care in Timely Manner:

92%

93%
Teaches Patients or Family About their Drugs:

99%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

86%

79%
Checks on Patients Pneumonia Shot:

91%

83%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

73%

0%
Treats Patients Pain:

73%

0%
Treats Heart Failure Symptoms:

72%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

71%

0%
This
Agency

NC
Included Treatments to Prevent Bed Sores:

75%

0%
Checked Patients For the Risk of Bed Sores:

81%

0%
How Often Patients Improved Walking:

59%

58%
How Often Patients Improved Getting Out of Bed:

15%

16%
How Often Patients Improved Bathing:

12%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

83%

85%
How Often Patients Improved Taking Medication by Mouth:

43%

49%
How Often Patients Had to be Admitted to the Hospital:

17%

16%
How Often Patients Needed Urgent Care From the ER:

11%

14%

Reviews from Patient Surveys

These Advanced Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Advanced Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

NC
Home Health Team Gave Care in a Professional Way:

91%

90%
Communicated Well With them:

86%

87%
Discussed Medicines Pain & Home Safety:

86%

85%
Gave their Home Health Agency a Rating of 9 or 10:

86%

87%
This
Agency

NC
Would Recommend the Home Health Agency to Friends & Family:

83%

82%
Completed Surveys:33536,672
Response Rate:

27%

27%

Cities Served by Advanced Home Care

Advanced Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Asheboro, NC
Browns Summit, NC
Burlington, NC
Cary, NC
Clemmons, NC
Climax, NC
Colfax, NC
Denton, NC
Durham, NC
Elon, NC
Franklinville, NC
Gastonia, NC
Germanton, NC
Gibsonville, NC
Gold Hill, NC
Greensboro, NC
High Point, NC
Jamestown, NC
Julian, NC
Kernersville, NC
Lexington, NC
Liberty, NC
Mc Leansville, NC
Mebane, NC
Oak Ridge, NC
Pleasant Garden, NC
Ramseur, NC
Randleman, NC
Reidsville, NC
Robbins, NC
Ruffin, NC
Salisbury, NC
Sophia, NC
Staley, NC
Stoneville, NC
Summerfield, NC
Thomasville, NC
Trinity, NC
Whitsett, NC
Winston Salem, NC



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