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First Health Home Care - Richmond

  1. Home Health Care
  2. North Carolina
  3. Rockingham Home Health Care Agencies
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • John Martin ★★★★★ a month ago

    Nice staff of nurses, however the waiting room on second floor is very uncomfortable. Chairs are outdated.

  • Riverhill Bargains Failing ★★★★★ a year ago

    I have had no choice but to bring my mother to this place due to severe migraines, of which she has been suffering from them for over 25 years. She is much older and has had every test imaginable. The first few times, things went okay, but over the past two years, is has been absolutely horrible, with the exception of a two occasions out of probably ten.. Twice, including this evening/morning, after she had taken the proper medication to no avail, we ended up leaving as triage had no idea how to prioritize/determine what patient needed care first. I don't say this just because my mother sat there waiting for more than an hour in severe debilitating pain, but also two very young children who appeared very lethargic and an elderly gentleman were there before us and had still not received care, over those taken back complaining of ankle pain. We ended up leaving without treatment. On another occasion, the doctor after reviewing successful treatment of my mothers case, indicated that a 77 year old woman exhibited drug seeking behavior, basically because she told him what usually worked upon being asked. Seriously, a 77 year old woman with a proven history of migraines recorded by this hospital and treated successfully at this hospital in the past accused of seeking drugs???? Again, we left without treatment. These are just two examples. This place is ridiculous and has no right to consider itself a hospital. You're lucky if they can treat a broken bone..

  • Christy Tanner's ★★★★★ 11 months ago

    My mom was laying up there with a broke hip and I told the nurse assistant Patricia she needed something for pain and she said she couldn't have anything ok really I can understand her not being able to have any more narcotic pain meds but hello they do have pain meds that are not narcotics so what was the problem with helping her out with her pain... it's ashame that treat people like that and get away with it

  • Lex Carrington Blake ★★★★★ a year ago

    This is one of the most unorganized hospitals I've ever been to. Greed causes them to schedule patients close together which results in ridiculous waiting times. The staff isn't aware of how most insurance companies work and they all seem nonchalant. I think a lawsuit will be in the future of this facility if the poor habits don't change. This is the only hospital I know that will bill your insurance and enter wrong data into the system. Avoid if you can!

  • Teresa Godoy ★★★★★ a year ago

    I came here today with a problem that had me very concerned. The doctor was very professional, and kind to me and my nurses were great. He did all the tests to confirm what he believed the problem was and he was 100% right. I feel safe and comfortable here. Best hospital I've ever been to. Thank you for a combination of a wonderful hospital and excellent staff!

First Health Home Care - Richmond Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at First Health Home Care - Richmond is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

NC
Begins Patient Care in Timely Manner:

98%

93%
Teaches Patients or Family About their Drugs:

100%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

86%

79%
Checks on Patients Pneumonia Shot:

89%

83%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

76%

0%
Treats Patients Pain:

82%

0%
Treats Heart Failure Symptoms:

79%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

83%

0%
This
Agency

NC
Included Treatments to Prevent Bed Sores:

85%

0%
Checked Patients For the Risk of Bed Sores:

94%

0%
How Often Patients Improved Walking:

69%

58%
How Often Patients Improved Getting Out of Bed:

14%

16%
How Often Patients Improved Bathing:

16%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

87%

85%
How Often Patients Improved Taking Medication by Mouth:

57%

49%
How Often Patients Had to be Admitted to the Hospital:

18%

16%
How Often Patients Needed Urgent Care From the ER:

17%

14%

Reviews from Patient Surveys

These First Health Home Care - Richmond reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare First Health Home Care - Richmond to other home care agencies. More Info

Patient Surveys:
This
Agency

NC
Home Health Team Gave Care in a Professional Way:

91%

90%
Communicated Well With them:

90%

87%
Discussed Medicines Pain & Home Safety:

86%

85%
Gave their Home Health Agency a Rating of 9 or 10:

87%

87%
This
Agency

NC
Would Recommend the Home Health Agency to Friends & Family:

88%

82%
Completed Surveys:19936,672
Response Rate:

28%

27%

Cities Served by First Health Home Care - Richmond

First Health Home Care - Richmond serves ZIP codes that encompass all or part of each of the cities listed below.

Aberdeen, NC
Candor, NC
Chesterfield, SC
Clio, SC
Cordova, NC
Ellerbe, NC
Fayetteville, NC
Gibson, NC
Hamlet, NC
Hoffman, NC
Laurel Hill, NC
Laurinburg, NC
Lumber Bridge, NC
Marston, NC
Norman, NC
Pinebluff, NC
Pinehurst, NC
Raeford, NC
Red Springs, NC
Rockingham, NC
Shannon, NC
Sumter, SC
Troy, NC
Wagram, NC



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