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  2. North Carolina
  3. Winston Salem Home Health Care Agencies
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Anna Murphy ★★★★★ 3 weeks ago

    Steven Pelzer a very nice Man came to my home and helped me set my Moms Bed up after he moved it from the Basement where it was stored during her hospital stay. I want to Thank Mr. Pelzer for going above and beyond his job requirements for my Mom. Your a very special person. God Bless You! And Thank you Advanced Home Health for sending him.

  • Kathy Dixon ★★★★★ 4 months ago

    I was obtaining a wheelchair that I had already paid for and I was told that I was to be notified when it arrived. No one called me, so I called them 3 times and the 3rd time they were closed. I have to have the correct wheelchair as now I am having to use an old one. Suffice it to say, I wouldn't use this company if I had another choice.

  • Jessica Mason ★★★★★ 9 months ago

    IN HOME CARE FOR 3 WEEKS. ONLY 2 DAYS DID I REQUIRE A NURSE FROM ADVANCED TO DRAW BLOOD, CHANGE BANDAGES & ADMINISTER MEDICATION. THE MOST IMPORTANT 2 DAYS, THEY DIDN'T BOTHER SHOWING UP. BUT AT LEAST NURSE LORI HAD THE GUTS TO CALL ME & TELL ME SHE HAD PUSS IN HER EYE & WASN'T COMING(YES UNFORTUNATELY THIS IS TRUE). NOW LYNN DIDN'T SHOW & NO CALL. AFTER 1.5 HOURS LATE I CALLED BOTH HER & THE OFFICE. SHE DIDN'T ANSWER. THEY DIDN'T KNOW WHAT WAS UP EITHER. BUT THEY'D CALL HER & FIND OUT & GET RIGHT BACK TO ME. NOPE. THEY DIDN'T. SO I KEPT CALLING BACK TO FIND OUT THAT SHE CALLED IN SICK WITH A HEADACHE. SHE DIDN'T EVEN CALL OR TEXT. LYNN HAS MY CELL # & COULD HAVE VERY EASILY DONE EITHER. SO INSTEAD OF BEING AT WORK, I SAT HOME ALL DAY WAITING FOR A NURSE OR AN ANSWER. PATHETIC. DUE TO THE EXTREMELY POOR HEALTH CARE FROM ADVANCED, NOW INSTEAD OF GETTING MY PIC LINE OUT IN TIME FOR THANKSGIVING I'M GOING TO HAVE TO PAY A NURSE OUT OF POCKET DAILY TO FINISH MY CARE EVEN ON THE HOLIDAY. AGAIN PATHETIC

  • Kent McKeithan ★★★★★ 2 months ago

    Wait for 20 minutes, listen to the same damn commercials over and over, finally get someone who refers me to somewhere else, wait seven more minutes, then get disconnected, with no return call. Their phone policy is clueless, showing no respect for the caller's time. Must've modelled it on AT&T.

  • Debbie Tabb ★★★★★ a year ago

    People in the store were very nice and capable. I was ordered oxygen and it has been months and I have not heard from them. Good thing it is not immediately life threatening. When I called they said they were waiting on another form. I took this to them three weeks ago and still have not heard from them. It takes forever to get someone on the phone. Save yourself some headache and go somewhere else! Their recording says if you are not satisfied to ask to speak to a supervisor. Asked to speak to a supervisor and was put on hold for a long time and then they hung up on me and did not call me back.

Advanced Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Advanced Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

NC
Begins Patient Care in Timely Manner:

94%

93%
Teaches Patients or Family About their Drugs:

100%

97%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

97%
Checks on Patients Flu Shot:

89%

79%
Checks on Patients Pneumonia Shot:

94%

83%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

73%

0%
Treats Patients Pain:

76%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

79%

0%
This
Agency

NC
Included Treatments to Prevent Bed Sores:

82%

0%
Checked Patients For the Risk of Bed Sores:

94%

0%
How Often Patients Improved Walking:

61%

58%
How Often Patients Improved Getting Out of Bed:

15%

16%
How Often Patients Improved Bathing:

15%

14%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

92%

85%
How Often Patients Improved Taking Medication by Mouth:

51%

49%
How Often Patients Had to be Admitted to the Hospital:

17%

16%
How Often Patients Needed Urgent Care From the ER:

11%

14%

Reviews from Patient Surveys

These Advanced Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Advanced Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

NC
Home Health Team Gave Care in a Professional Way:

90%

90%
Communicated Well With them:

86%

87%
Discussed Medicines Pain & Home Safety:

84%

85%
Gave their Home Health Agency a Rating of 9 or 10:

89%

87%
This
Agency

NC
Would Recommend the Home Health Agency to Friends & Family:

82%

82%
Completed Surveys:38336,672
Response Rate:

33%

27%

Cities Served by Advanced Home Care

Advanced Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Advance, NC
Ararat, NC
Belews Creek, NC
Bethania, NC
Boonville, NC
Clemmons, NC
Colfax, NC
Cooleemee, NC
Danbury, NC
Dobson, NC
Durham, NC
East Bend, NC
Eden, NC
Elkin, NC
Gastonia, NC
Germanton, NC
Greensboro, NC
Hamptonville, NC
Hickory, NC
High Point, NC
Jonesville, NC
Kernersville, NC
King, NC
Lawsonville, NC
Lewisville, NC
Lexington, NC
Linwood, NC
Lowgap, NC
Manassas, VA
Mocksville, NC
Mooresville, NC
Mount Airy, NC
Norwood, NC
Pfafftown, NC
Pilot Mountain, NC
Pine Hall, NC
Pinnacle, NC
Reidsville, NC
Rockwell, NC
Rural Hall, NC
Salisbury, NC
Siloam, NC
State Road, NC
Stokesdale, NC
Stoneville, NC
Thomasville, NC
Toast, NC
Tobaccoville, NC
Walkertown, NC
Walnut Cove, NC
Welcome, NC
Westfield, NC
Winston Salem, NC
Yadkinville, NC



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