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Rockingham Visiting Nurse Association And Hospice

  1. Home Health Care
  2. New Hampshire
  3. Exeter Home Health Care Agencies
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Rick Starr ★★★★★ 4 months ago

    We were referred to Rockingham VNA by our physician for a physical therapy home evaluation for my 86 year old father in a cast. Their representative called to schedule an appointment with us. We gave him a window of time during which we would be available. The representative came almost an hour late. He blocked in our car. We went out to the driveway to greet him but he sat in his car for several minutes without acknowledging us in any way. When he finally got out of his vehicle we noted his late arrival to which he said he couldn't be expected to arrive at the time he agreed upon. Not, "sorry I'm late," or "is this a bad time," just a petulant announcement that he doesn't feel he should be expected to show up when he agreed to, or to call to say he was running late. The late arrival gave us insufficient time to accomplish what was needed so we agreed to reschedule. This entire encounter took place in our driveway. He re-entered his vehicle and slammed his door, hitting our dog in the head with the door as he did so. I asked him to roll down his window and then asked him if he realized what he had just done. He replied with a petulant "Excuse me?" and a further denial. I then told him that if his office rescheduled with us to make sure that it was with a different visiting therapist. I reported this incident immediately to our GP's office who were grateful for the feedback. They later called us back to say that the RVNA refused to accept us as a client. I get that people can have bad days. I appreciate that personalities must occasionally clash. But for an individual to come to the home of an 86 year old man in a cast and behave so consistently with belligerence, and for their employer whose job it is to come into peoples' homes to dismiss a potential client without reaching out to us in any way speaks staggeringly poorly of their ethics and practices. 0/5 Do Not Recommend.

  • Anne Wells ★★★★★ 4 months ago

    This place was terrible. An elderly parent is dying and they don't even call the children who live on the other side of the country and lack of respect to the families and no morals. They should be investigated by the Health and Human Services. Totally unprofessional

  • Virginia Blais ★★★★★ a year ago

    Had VNA/Hospice for my mom prior to her passing. Good experience. They we're attentive, kind. She had leakage problems with Colostomy bag until they eventually found the bag that worked for her. But every problem she had, regardless of time, they came. I learned how to change the bag so middle of the night calls became less frequent. But, they always worked with her schedule.

  • George Rangel ★★★★★ 5 months ago

Rockingham Visiting Nurse Association And Hospice Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Rockingham Visiting Nurse Association And Hospice is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

NH
Begins Patient Care in Timely Manner:

96%

95%
Teaches Patients or Family About their Drugs:

99%

98%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

99%

98%
Checks on Patients Flu Shot:

80%

81%
Checks on Patients Pneumonia Shot:

86%

87%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

71%

0%
Treats Patients Pain:

66%

0%
Treats Heart Failure Symptoms:

73%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

77%

0%
This
Agency

NH
Included Treatments to Prevent Bed Sores:

71%

0%
Checked Patients For the Risk of Bed Sores:

89%

0%
How Often Patients Improved Walking:

56%

57%
How Often Patients Improved Getting Out of Bed:

18%

18%
How Often Patients Improved Bathing:

17%

15%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

86%

90%
How Often Patients Improved Taking Medication by Mouth:

44%

49%
How Often Patients Had to be Admitted to the Hospital:

17%

17%
How Often Patients Needed Urgent Care From the ER:

14%

14%

Reviews from Patient Surveys

These Rockingham Visiting Nurse Association And Hospice reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Rockingham Visiting Nurse Association And Hospice to other home care agencies. More Info

Patient Surveys:
This
Agency

NH
Home Health Team Gave Care in a Professional Way:

89%

89%
Communicated Well With them:

86%

86%
Discussed Medicines Pain & Home Safety:

89%

84%
Gave their Home Health Agency a Rating of 9 or 10:

86%

85%
This
Agency

NH
Would Recommend the Home Health Agency to Friends & Family:

87%

84%
Completed Surveys:6485,456
Response Rate:

40%

32%

Cities Served by Rockingham Visiting Nurse Association And Hospice

Rockingham Visiting Nurse Association And Hospice serves ZIP codes that encompass all or part of each of the cities listed below.

Atkinson, NH
Auburn, NH
Barrington, NH
Candia, NH
Chester, NH
Danville, NH
Deerfield, NH
Derry, NH
Dover, NH
Durham, NH
East Derry, NH
East Hampstead, NH
East Kingston, NH
Epping, NH
Exeter, NH
Fremont, NH
Glen, NH
Greenland, NH
Hampstead, NH
Hampton, NH
Hampton Falls, NH
Kingston, NH
Lee, NH
Londonderry, NH
Madbury, NH
Mirror Lake, NH
New Castle, NH
New Durham, NH
Newfields, NH
Newmarket, NH
Newton, NH
Newton Junction, NH
North Hampton, NH
North Salem, NH
Northwood, NH
Nottingham, NH
Plaistow, NH
Portsmouth, NH
Raymond, NH
Rochester, NH
Rye, NH
Rye Beach, NH
Salem, NH
Sandown, NH
Seabrook, NH
Somersworth, NH
Strafford, NH
Stratham, NH
Windham, NH



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