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Virtua Home Care - Community Nursing Services

  1. Home Health Care
  2. New Jersey
  3. Mount Laurel Home Health Care Agencies
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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • Melissa Maressa ★★★★★ 2 months ago

    We were referred to Virtua Home Caregivers through the Veterans Administration for home health aid services. First, we have an appointment for initial assessment and no one shows up. I called them and was told they had an emergency with another client (note, I had to call them). Week later, we get an appointment for the assessment (because services can't kick off without this initial assessment). We sat for 2 hours going over everything with the nurse. She tells us services will start this upcoming week. Days go by, finally I get a call on Tuesday asking if we wanted someone to start on Thanksgiving I said no thats fine but let's start Saturday. Saturday comes and goes, no one showed up. Monday comes and goes, no one showed up. I called and was told that they don't have anyone in our area to take the job!!!!!!!!!!!! Holy cow, I've been working on getting this service off the ground for 2 weeks and we were expecting someone and you just don't show or call? Thankfully, I'm able to assist my father until we get the assistance but I worry about other clients that are not as fortunate and would be left with no help. Now here is the clincher--they called and left me a message so yesterday I called (figuring I would give them another chance to get their act together because I had already reported this to a manager) and a child picks up the phone who was so young they could barely speak in sentences and she told me her mother wasn't home. I had to call twice because I thought I had to have the wrong number, right? WRONG! Stay clear of this unprofessional provider. Very scary when you are dealing with elderly people that depend on your service! YIKES! I have reported this to the VA, they need to vet their contracted providers better, clearly!

Virtua Home Care - Community Nursing Services Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Virtua Home Care - Community Nursing Services is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

NJ
Begins Patient Care in Timely Manner:

80%

91%
Teaches Patients or Family About their Drugs:

98%

99%
Checks Patients Risk of Falling:

100%

100%
Checks Patient For Depression:

99%

98%
Checks on Patients Flu Shot:

81%

76%
Checks on Patients Pneumonia Shot:

86%

78%
Foot Care For Diabetes Patients:

98%

98%
Checks Patients For Pain:

71%

0%
Treats Patients Pain:

72%

0%
Treats Heart Failure Symptoms:

74%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

65%

0%
This
Agency

NJ
Included Treatments to Prevent Bed Sores:

79%

0%
Checked Patients For the Risk of Bed Sores:

90%

0%
How Often Patients Improved Walking:

64%

64%
How Often Patients Improved Getting Out of Bed:

16%

16%
How Often Patients Improved Bathing:

10%

10%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

88%

91%
How Often Patients Improved Taking Medication by Mouth:

56%

59%
How Often Patients Had to be Admitted to the Hospital:

17%

16%
How Often Patients Needed Urgent Care From the ER:

10%

11%

Reviews from Patient Surveys

These Virtua Home Care - Community Nursing Services reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Virtua Home Care - Community Nursing Services to other home care agencies. More Info

Patient Surveys:
This
Agency

NJ
Home Health Team Gave Care in a Professional Way:

90%

87%
Communicated Well With them:

86%

85%
Discussed Medicines Pain & Home Safety:

90%

83%
Gave their Home Health Agency a Rating of 9 or 10:

89%

83%
This
Agency

NJ
Would Recommend the Home Health Agency to Friends & Family:

83%

78%
Completed Surveys:73216,872
Response Rate:

31%

25%

Cities Served by Virtua Home Care - Community Nursing Services

Virtua Home Care - Community Nursing Services serves ZIP codes that encompass all or part of each of the cities listed below.

Allentown, NJ
Audubon, NJ
Beach Haven, NJ
Beverly, NJ
Birmingham, NJ
Bordentown, NJ
Browns Mills, NJ
Burlington, NJ
Chatsworth, NJ
Chesterfield, NJ
Columbus, NJ
Cookstown, NJ
Edgewater, NJ
Florence, NJ
Gibbsboro, NJ
Hainesport, NJ
Jobstown, NJ
Juliustown, NJ
Lumberton, NJ
Magnolia, NJ
Mantua, NJ
Maple Shade, NJ
Marlton, NJ
Medford, NJ
Moorestown, NJ
Mount Holly, NJ
Mount Laurel, NJ
Mount Royal, NJ
New Lisbon, NJ
Oaklyn, NJ
Palmyra, NJ
Pemberton, NJ
Piscataway, NJ
Rancocas, NJ
Richwood, NJ
Riverside, NJ
Riverton, NJ
Roebling, NJ
Runnemede, NJ
Stratford, NJ
Trenton, NJ
Vauxhall, NJ
Vincentown, NJ
Voorhees, NJ
Willingboro, NJ
Wrightstown, NJ



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