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Access Home Health

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  3. New Mexico (NM)
  4. Alamogordo
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Reviews
Overall Rating 1.5 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    I am currently a patient through them and ran into a little problem. My CNA is fantastic it was my PT I had a little problem with. The day I found out i was being discharged never got a phone call telling me this or that my two cancellations were going to be a problem ( both were because I was too sick to get out of bed). Communication needs improvement and if you are going to be late, please call and let the patient know so they don't sit there waiting.

  • ★★★★★ 4 years ago

    After a severe Multiple Sclerosis relapse that left me almost paralyzed, I spent five days in a hospital, four weeks in a rehab hospital in Las Cruces, and was released once I was able to stand and walk, with orders for home care. I was given the option of either Access or another facility and chose Access, which turned out to be a mistake. As a result of what happened, I have to go to Las Cruces and get re-evaluated by my Neurologist so I can resume home care with another company. I will say that I had impeccable care from my CNA, occupational therapist, and my FIRST physical therapy assistant. These people clearly chose their careers out of passion and compassion for others. Your experience may not be the same, and I hope it' not. but I will give you advice so you don't go through what I did. After 2 months with my first physical therapy asst., I got a new PTA when he relocated, and things plummeted from there. I will not go into the chain of events that took place with my new phys. therapy assistant. I will share what I learned and say that you MUST be diligent in ensuring you are receiving the therapy you need and you are not abruptly released from care. 1. Ask your insurance company how long each session they are billed for should last. If it's an hour, be sure you get the hour. Personally, I am okay with at least 40-45 minutes. Fifteen to 30 minutes is unacceptable. 2. Check the date and time on the sheet you will be asked to sign. Do not sign if it is blank or if you did not get the time your insurance will be billed for. Complain if your sessions are not adequate. 3. Ask how long your therapy is anticipated to take (six weeks, three months, etc.), so you are not blind-sided with a sudden discharge. 4. If you must complain, tell whomever you speak with that you want a follow-up call with what happened and what the resolution will be. Likewise, establish open communication with your therapists so that if your PTA thinks you are "non-compliant", it will be addressed with you and not used as a reason to release you. 5. If you are dissatisfied, you have the right to change care providers. If you choose this facility, I hope your experience is better than mine.

Access Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Access Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

NM
Begins Patient Care in Timely Manner:

98%

89%
Teaches Patients or Family About their Drugs:

88%

93%
Checks Patients Risk of Falling:

99%

99%
Checks Patient For Depression:

99%

96%
Checks on Patients Flu Shot:

0%

71%
Checks on Patients Pneumonia Shot:

0%

76%
Foot Care For Diabetes Patients:

87%

95%
Checks Patients For Pain:

67%

0%
Treats Patients Pain:

80%

0%
Treats Heart Failure Symptoms:

65%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

55%

0%
Included Treatments to Prevent Bed Sores:

77%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

NM
How Often Patients Improved Walking:

52%

56%
How Often Patients Improved Getting Out of Bed:

20%

16%
How Often Patients Improved Bathing:

17%

15%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

74%
How Often Patients Improved Taking Medication by Mouth:

43%

50%
How Often Patients Had to be Admitted to the Hospital:

18%

14%
How Often Patients Needed Urgent Care From the ER:

22%

14%
Pageviews Total:

15%

0%
Pageviews From Search Engines:

7%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Access Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Access Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

NM
Home Health Team Gave Care in a Professional Way:

96% *

89%
Communicated Well With them:

92% *

85%
Discussed Medicines Pain & Home Safety:

91% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

93% *

85%
This
Agency

NM
Would Recommend the Home Health Agency to Friends & Family:

90% *

79%
Completed Surveys:44 *7,587
Response Rate:

38% *

29%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Access Home Health

Access Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Alamogordo, NM
Cloudcroft, NM
High Rolls Mountain Park, NM
La Luz, NM
Mayhill, NM
Tularosa, NM



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