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Heritage Home Health Care & Hospice

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  3. New Mexico (NM)
  4. Albuquerque
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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    If you love your family, don't get care from here. If you have any desire to work here just don't. Its a joke, a mess and they could care less about the employees or the clients. Like we were told in training " companies that are always hiring: construction, restaurants and Heritage". There's a very good reason for that. Why would you want a company responsible for the care of your loved ones that jokes about turnover rates? Working with my client was a blessing. Unfortunately the lack of communication within the company makes it IMPOSSIBLE to get results with anything. You could wait days or weeks without someone calling you back. Not to mention being offered paid mileage as incentive, to take a client a ridiculous distance from my home and then them deciding to stop "no reason were just not going to pay you anymore millage". I lost my first client because of her mistreatment with this company due to poorly trained staff and unresponsive management. God forbid I had an emergency with my client on my shift and had to report it, no one would answer or call back. I would spend entire 8 hour shifts leaving messages and calling repeatedly and I'd be lucky to talk to someone. Everyone is 10 steps behind the next person and the lack of problem solving skills of the individuals in scheduling and payroll would leave me to believe they couldn't think their way out of a wet paper bag.

  • ★★★★★ 8 months ago

    I highly recommend Heritage after both personal and professional experience. My mom received Heritage home physical therapy after a knee replacement and her therapist, Stephanie, was amazing! She treated my mom with respect and kindness. One one of her visits, she noticed my dad (not the patient) was pale and and just not himself. Stephanie called me, and thanks to her insight, I was able to quickly get my dad to the ER and found he was having a cardiac event. Good news, both my mom and dad are doing great now! More good news--Years later, I had the opportunity to join Heritage as a hospice nurse. I am so blessed to work with the most caring team I have known. I would recommend Heritage to anyone and would be grateful to have any of the staff take care of either of my parents.

  • ★★★★★ 3 months ago

    This place is the worst!!! i would not recommend this place to anyone. they only care about their administrators and the employees are not respected and are paid under minimum wage. expect to get the runaround for information and to get things done if you work here. they also hire unskilled people to take care of your loved ones. i cannot believe this place is still open!! DO NOT USE THEIR SERVICES!!! please use a home healthcare place that actually respects the job being done and all the people involved

  • ★★★★★ 2 months ago

    I have called heritage 5 times trying to use my respite. No one has called me back. When an emergency happens and you need someone to watch a client this place doesn't give a care!!!!! Very unprofessional. After this incident I will be looking for a different agency!!!!

  • ★★★★★ 8 months ago

    I write this as someone who has seen this company as both a consumer and as an employee. First, as a consumer. My mom is living with Parkinson's. The loss of her independence is difficult on many levels. She does not need continual care right now, but does need some help to keep living life as fully as possible. Her wonderful caregiver never makes my mom feel "less than". She comes along side my mom and helps her to keep doing that which she loves--especially in cooking and sewing. I am forever grateful for that. As a chaplain here, this is the best and most caring place I have ever worked. If the treatment of employees is any indicator of a good place, then know, Heritage is the best. People here take time to ask after one another's families and watch out for one another. I couldn't ask for a better place to work.

Heritage Home Health Care & Hospice Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Hospice
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Heritage Home Health Care & Hospice is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

NM
Begins Patient Care in Timely Manner:

94%

89%
Teaches Patients or Family About their Drugs:

98%

93%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

99%

96%
Checks on Patients Flu Shot:

87%

71%
Checks on Patients Pneumonia Shot:

94%

76%
Foot Care For Diabetes Patients:

99%

95%
Checks Patients For Pain:

63%

0%
Treats Patients Pain:

62%

0%
Treats Heart Failure Symptoms:

69%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

64%

0%
Included Treatments to Prevent Bed Sores:

64%

0%
Checked Patients For the Risk of Bed Sores:

86%

0%
This
Agency

NM
How Often Patients Improved Walking:

58%

56%
How Often Patients Improved Getting Out of Bed:

14%

16%
How Often Patients Improved Bathing:

12%

15%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

86%

74%
How Often Patients Improved Taking Medication by Mouth:

56%

50%
How Often Patients Had to be Admitted to the Hospital:

11%

14%
How Often Patients Needed Urgent Care From the ER:

16%

14%
Pageviews Total:

34%

0%
Pageviews From Search Engines:

4%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

1%

0%

Reviews from Patient Surveys

These Heritage Home Health Care & Hospice reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Heritage Home Health Care & Hospice to other home care agencies. More Info

Patient Surveys:
This
Agency

NM
Home Health Team Gave Care in a Professional Way:

87%

89%
Communicated Well With them:

84%

85%
Discussed Medicines Pain & Home Safety:

83%

81%
Gave their Home Health Agency a Rating of 9 or 10:

86%

85%
This
Agency

NM
Would Recommend the Home Health Agency to Friends & Family:

76%

79%
Completed Surveys:3167,587
Response Rate:

28%

29%

Cities Served by Heritage Home Health Care & Hospice

Heritage Home Health Care & Hospice serves ZIP codes that encompass all or part of each of the cities listed below.

Albuquerque, NM
Algodones, NM
Belen, NM
Bernalillo, NM
Bosque, NM
Bosque Farms, NM
Cedar Crest, NM
Cerrillos, NM
Cochiti Lake, NM
Cochiti Pueblo, NM
Corrales, NM
Edgewood, NM
Espanola, NM
Estancia, NM
Isleta, NM
Laguna, NM
Los Lunas, NM
Mcintosh, NM
Moriarty, NM
Pena Blanca, NM
Peralta, NM
Placitas, NM
Rio Rancho, NM
Sandia Park, NM
Santa Fe, NM
Santo Domingo Pueblo, NM
Tesuque, NM
Tijeras, NM



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