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Arm Health Care D/B/A Tender Care Home Health

  1. Home Health Care
  2. New Mexico
  3. Las Cruces Home Health Care Agencies
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Daniel Gutierrez ★★★★★ 3 weeks ago

    Absolutely the worst services in town. SHUT THEM DOWN! PLEASE!!!!

  • Marianne Brown ★★★★★ 2 months ago

    Very irresponsible and very uncaring to patients. My mom was told they would be there for her as soon as she left rehab. She waited few days and still no one then tried to call. She was then told wrong location they don't have her and connected her to right place and guess what. They didn't have her in system either. Since she came home without any help she fell and hasn't had a shower. They finally put her into system and told her nurse would call to make arrrangements and no one called until I called and started raising hell later in the day around 5pm. Then they called and said couldn't come out until following day. The two people I spoke to who were supposedly in charge didn't even care what was going on or what happened. One of them had the odassity to say I can go with another health care giver. So guess what. We Did!!! They need to be shut down

  • Janice McCravey ★★★★★ 7 months ago

    My Mom has been under the exceptional care of Tendercare Home health for many years. She has used all of their services, i.e. nursing, aide, physical therapy and occupational therapy. Knowledgeable and caring is how I would say are the "stand out" qualities of the staff!

  • Dorothy DiPace ★★★★★ 2 years ago

    Tender Care Home Care is absolutely the best in patient care. I have had experience with a few different Las Cruces providers over the years but this company's personnel are so well trained, courteous and give each client the individual care they need. Even the office personnel is "First Class." I am a caregiver for my husband and whenever I have a concern, it is addressed immediately. I'm just so grateful I have finally found a company that actually cares about their customers and strives to be the best! THANKS, TENDER CARE!!

  • Mrs CNP ★★★★★ 2 years ago

    This is the worst home health agency you can find , they talk about being all nice and sweet to the patient then they talk bad about the patients who tend to call multiple times during the day and laughing about her illnesses. The nurse Natalie is so lazy , I trained with her and she is supposed to be the best wound care nurse there and she was so lazy with the wound care and nursing. Martha the nurse in charge acts very sweet then she turns into the bad witch. Be very careful when choosing care for your loved ones

Arm Health Care D/B/A Tender Care Home Health Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Arm Health Care D/B/A Tender Care Home Health is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

NM
Begins Patient Care in Timely Manner:

96%

90%
Teaches Patients or Family About their Drugs:

100%

93%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

100%

94%
Checks on Patients Flu Shot:

84%

74%
Checks on Patients Pneumonia Shot:

88%

79%
Foot Care For Diabetes Patients:

100%

95%
Checks Patients For Pain:

68%

0%
Treats Patients Pain:

62%

0%
Treats Heart Failure Symptoms:

70%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

76%

0%
This
Agency

NM
Included Treatments to Prevent Bed Sores:

65%

0%
Checked Patients For the Risk of Bed Sores:

91%

0%
How Often Patients Improved Walking:

65%

56%
How Often Patients Improved Getting Out of Bed:

19%

15%
How Often Patients Improved Bathing:

12%

15%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

0%

67%
How Often Patients Improved Taking Medication by Mouth:

72%

49%
How Often Patients Had to be Admitted to the Hospital:

14%

14%
How Often Patients Needed Urgent Care From the ER:

12%

13%

Reviews from Patient Surveys

These Arm Health Care D/B/A Tender Care Home Health reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Arm Health Care D/B/A Tender Care Home Health to other home care agencies. More Info

Patient Surveys:
This
Agency

NM
Home Health Team Gave Care in a Professional Way:

88%

88%
Communicated Well With them:

84%

85%
Discussed Medicines Pain & Home Safety:

82%

82%
Gave their Home Health Agency a Rating of 9 or 10:

82%

84%
This
Agency

NM
Would Recommend the Home Health Agency to Friends & Family:

79%

79%
Completed Surveys:1788,162
Response Rate:

23%

29%

Cities Served by Arm Health Care D/B/A Tender Care Home Health

Arm Health Care D/B/A Tender Care Home Health serves ZIP codes that encompass all or part of each of the cities listed below.

Animas, NM
Anthony, NM
Aurora, CO
Berino, NM
Chamberino, NM
Chaparral, NM
Dona Ana, NM
Fairacres, NM
Fort Bayard, NM
La Mesa, NM
Las Cruces, NM
Mesilla, NM
Mesilla Park, NM
Mesquite, NM
Organ, NM
Playas, NM
San Miguel, NM
Santa Teresa, NM
Sunland Park, NM
Vado, NM



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