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Focus Home Care At Otsego

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  2. New York
  3. Cooperstown Home Health Care Agencies
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Overall Rating 1.9 / 5.0 ★★★★★

  • Art Expression ★★★★★ 5 months ago

    I'd give it no stars if I could. Prison inmates get better food. Lousy food, teeny weeny portions, no drinks brought with trays, no help from staff, dirty facility, sheets never changed, bathroom linens never collected, filth in corners of rooms. You better be there to feed and clean your loved one or it won't happen. PT and OT were good, but what's the use of that if the person is filthy and starving. It's not called Focus anymore, but you'd never find it because some idiot just covered the old sign with a black tarp so anyone looking for the place can't find it.

  • aaliyah gauche ★★★★★ 8 months ago

    I'm agency and been working here for 3 months now. When I first started it all started off bad but I told myself no nursing home is gonna be perfect and that I won't just quit or judge this place so quickly...3 months later. I must say that when my contract is up I WILL NEVER return!!!! For so so so many reasons! But my main reason is they do not appreciate the staff. Especially the ones who don't call in (never), dont complain of being move to a different hall or work short (really short) and go with the flow of things. And!!! I'm away from home(Louisiana) and kids. May can't come fast enough????

  • Rick Melloy ★★★★★ 6 months ago

    If you love someone, don't let them stay here. It pains me to know the mistreatment they gave my father.

  • Harry Maciejewski ★★★★★ 2 years ago

    As a resident I can say that beyond a doubt the management only cares about the "bottom line" and not the residents. The are very short staffed and they only care about the cosmetic appearance of the facility. It is used to pull the "wool over the eyes" of visitors to us residents. The staff is WONDERFUL. They go above and beyond to take care of us residents but the management is only concerned about cutting costs. They even went as far as decreasing the portion size of our meals just to save money and assure a bigger bonus check for management and share holders. They are very short staffed here and management does not care about our well being. I have seen staff workers break down in tears because of the stress of the job. Some have resigned in tears because of the policies of management. We have lost at least 3 LPNs and many CNAs because of this. It is affecting our health, our care and our well being. We deserve better since it is OUR federal money that pays for this. Many of us, such as myself, are physically challenged and there are many with various mental conditions that could not exist outside of a facility. Do your loved ones a favor and speak to random residents to get the whole story not the story the management hands out. The food here has gone from bad to worse. Triple aught buckshot are served for peas and there is NO meat in the meatloaf. It is soy burger. The portions are so small now that when you are done eating at 6 PM you are hungry again at 9 PM. There are no snacks provided. Do your loved ones a favor and avoid this travesty which will soon turn into a tragedy. To put it bluntly, living under a bridge is a step up from this place. 2-16-16

  • Allison Lasher ★★★★★ a year ago

    This place is horrible the care for my grandmother with a broken back. Hurting her and making her crying. And nurses don't even know what a bed pan is that is. Horrible DON'T SEND LOVE ONES THERE

Focus Home Care At Otsego Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Focus Home Care At Otsego is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.


Begins Patient Care in Timely Manner:


Teaches Patients or Family About their Drugs:


Checks Patients Risk of Falling:


Checks Patient For Depression:


Checks on Patients Flu Shot:


Checks on Patients Pneumonia Shot:


Foot Care For Diabetes Patients:


Checks Patients For Pain:n/a *

Treats Patients Pain:n/a *

Treats Heart Failure Symptoms:n/a *

Took Doctor Ordered Action to Prevent Bed Sores:n/a *


Included Treatments to Prevent Bed Sores:n/a *

Checked Patients For the Risk of Bed Sores:n/a *

How Often Patients Improved Walking:n/a *

How Often Patients Improved Getting Out of Bed:n/a **

How Often Patients Improved Bathing:n/a **

How Often Patients Had Less Pain Moving Around:n/a *

How Often Patients Breathing Improved:n/a *

How Often Patients Wounds Healed After Operation:


How Often Patients Improved Taking Medication by Mouth:


How Often Patients Had to be Admitted to the Hospital:


How Often Patients Needed Urgent Care From the ER:


* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Focus Home Care At Otsego reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Focus Home Care At Otsego to other home care agencies. More Info

Patient Surveys:

Home Health Team Gave Care in a Professional Way:

72% *

Communicated Well With them:

73% *

Discussed Medicines Pain & Home Safety:

93% *

Gave their Home Health Agency a Rating of 9 or 10:

48% *


Would Recommend the Home Health Agency to Friends & Family:

33% *

Completed Surveys:13 *46,206
Response Rate:

22% *

* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Focus Home Care At Otsego

Focus Home Care At Otsego serves ZIP codes that encompass all or part of each of the cities listed below.

Burlington Flats, NY
Cherry Valley, NY
Cooperstown, NY
Edmeston, NY
Fly Creek, NY
Gilbertsville, NY
Hartwick, NY
Maryland, NY
Milford, NY
Mount Vision, NY
New Berlin, NY
Oneonta, NY
Richfield Springs, NY
Roseboom, NY
Schenevus, NY
Schuyler Lake, NY
South New Berlin, NY
Unadilla, NY
West Winfield, NY
Worcester, NY

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