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Focus Home Care At Otsego

  1. Home Health Care
  2. New York
  3. Cooperstown Home Health Care Agencies
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Reviews
Overall Rating 1.7 / 5.0 ★★★★★

  • Renee Vasquez ★★★★★ a month ago

    Residents not given enough to eat. Food is not eatible. Food that should be refrigerated is left out overnite. Eating area is dirty. Not enough staff to monhtor residents. Recently two residents fell both died.

  • Art Expression ★★★★★ 7 months ago

    I'd give it no stars if I could. Prison inmates get better food. Lousy food, teeny weeny portions, no drinks brought with trays, no help from staff, dirty facility, sheets never changed, bathroom linens never collected, filth in corners of rooms. You better be there to feed and clean your loved one or it won't happen. PT and OT were good, but what's the use of that if the person is filthy and starving. It's not called Focus anymore, but you'd never find it because some idiot just covered the old sign with a black tarp so anyone looking for the place can't find it.

  • Paula Johnson ★★★★★ a month ago

    No phone service for days!!! My.mom is there and does not have a cell phone. How can they operate without phone service? Maybe Joint Commission needs to be notified!

  • Rick Melloy ★★★★★ 7 months ago

    If you love someone, don't let them stay here. It pains me to know the mistreatment they gave my father.

  • aaliyah gauche ★★★★★ 10 months ago

    I'm agency and been working here for 3 months now. When I first started it all started off bad but I told myself no nursing home is gonna be perfect and that I won't just quit or judge this place so quickly...3 months later. I must say that when my contract is up I WILL NEVER return!!!! For so so so many reasons! But my main reason is they do not appreciate the staff. Especially the ones who don't call in (never), dont complain of being move to a different hall or work short (really short) and go with the flow of things. And!!! I'm away from home(Louisiana) and kids. May can't come fast enough????

Focus Home Care At Otsego Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Focus Home Care At Otsego is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

NY
Begins Patient Care in Timely Manner:

98%

94%
Teaches Patients or Family About their Drugs:

94%

95%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

96%

96%
Checks on Patients Flu Shot:

41%

78%
Checks on Patients Pneumonia Shot:

85%

78%
Foot Care For Diabetes Patients:

95%

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
This
Agency

NY
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
How Often Patients Improved Walking:n/a *

58%
How Often Patients Improved Getting Out of Bed:n/a **

16%
How Often Patients Improved Bathing:n/a **

11%
How Often Patients Had Less Pain Moving Around:n/a *

0%
How Often Patients Breathing Improved:n/a *

0%
How Often Patients Wounds Healed After Operation:

0%

82%
How Often Patients Improved Taking Medication by Mouth:

0%

47%
How Often Patients Had to be Admitted to the Hospital:

0%

15%
How Often Patients Needed Urgent Care From the ER:

0%

10%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Focus Home Care At Otsego reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Focus Home Care At Otsego to other home care agencies. More Info

Patient Surveys:
This
Agency

NY
Home Health Team Gave Care in a Professional Way:

72% *

85%
Communicated Well With them:

73% *

83%
Discussed Medicines Pain & Home Safety:

93% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

48% *

81%
This
Agency

NY
Would Recommend the Home Health Agency to Friends & Family:

33% *

75%
Completed Surveys:13 *46,206
Response Rate:

22% *

23%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Focus Home Care At Otsego

Focus Home Care At Otsego serves ZIP codes that encompass all or part of each of the cities listed below.

Burlington Flats, NY
Cherry Valley, NY
Cooperstown, NY
Edmeston, NY
Fly Creek, NY
Gilbertsville, NY
Hartwick, NY
Maryland, NY
Milford, NY
Mount Vision, NY
New Berlin, NY
Oneonta, NY
Richfield Springs, NY
Roseboom, NY
Schenevus, NY
Schuyler Lake, NY
South New Berlin, NY
Unadilla, NY
West Winfield, NY
Worcester, NY



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