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Cayuga Medical Center at Ithaca

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Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My daughter fell 18ft out of a tree, she appeared fine with the exception of her wrist hurting (I was there for X-rays) - when we told the admitting receptionist what happened, the staff went into panic mode; neck brace, mention of it being a trauma case, "she can't be seen here", no X-rays or attention to her wrist whatsoever = the opposite of reassuring their patient. They sent her in an ambulance up to Syracuse, but before that they put an IV in the same arm whereas her wrist was hurting (which was later found to be broken)... when we got to Upstate the dr's there told my daughter "whoever put this IV in, next time they try to put an IV in your bad arm, hit them with your good arm" = the opposite of reassuring the parent that they are competent at Convenient Care in Ithaca!

  • ★★★★★ a month ago

    I went there to get an adjustment for a bandage they put on my arm the day before (hair fracture) that was way too tight. A simple 5 minute job. They made me do all the checkin process again, back to the waiting area for over an hour, and then another 2 hours in one of the care rooms. From what I saw they weren't even all that busy. Convenient?? You won't get any apologies there, but you will get plenty of attitude.

  • ★★★★★ 3 months ago

    Terrible- if I could give negative stars I would!! The reception desk took over 30+ minutes to check someone in and then it was still a two+ hour wait to be brought back for another 30+minute wait. Ridiculous, I will never come back to this facility. They should look up the work Urgent because the staff and it's operators have no idea what it means. Who ever runs this facility should really take the time to look at how it's being operated because the whole idea behind having an urgent care is so patients can walk in with relatively minor injuries or who can't be seen by their primary and get the fast service they deserve. No I am not meaning don't give good quality service but atleast have enough doctors and nurses to allow patients to be seen smoothly and urgently. They also need to take a look at priority. Is a sick person who is showing no immediate signs a priority over a child who has blood coming through a gauze and can barely walk. I can't wrap my head around how this place is still running, and then I remember it's because parents like me have no choice when they work full time jobs and have no other choice. Sad, ridiculous and next time I'd be better off with Web MD. ?

  • ★★★★★ 5 months ago

    UPDATE: Got a $400 bill in the mail. Paid it. Then I got a $500 bill in the mail. Apparently the first was from the physicians, while the second was from the hospital. So, I had to pay $900 out-of-pocket for a relatively minor injury. WTF. (For comparison, I had to pay $50 out-of-pocket at 5 Star Urgent Care.) Original Review: I cut my hand on a knife, and went in for a tetanus shot. They made me wait 3 hours to be seen, and then told me that I should go home, do some research on the tetanus shot, and come back in if I still want it. (This wasn't them slyly saying that I shouldn't get the shot -- the doctor made it very clear to me that she simply wasn't knowledgeable on the subject.) Isn't that the whole point of going to the doctor -- because they know more than you?

  • ★★★★★ 2 months ago

    With bleeding going on - the patient was not seen for 4 hrs...asked to sit in waiting room with other patients! After finally PUSHING, I got the patient some help to 'clean up all the blood' and put two pressure bandages on... but there was NO ANSWER of how long this would take - everyone said - I do not know how long. It was 4 1/2 hrs. before he was called in - after that service was excellent but the anxiety and embarrassment and FEAR of 'waiting' with bleeding going on is undescribable - no understanding or help from staff.

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