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Selfhelp Family Home Care

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Reviews
Overall Rating 4.2 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    To Whom It May Concern, My name is Julia and I am writing to thank you for allowing me to be a part of your program , I was referred by a friend and upon joining it has been beneficial to me in a tremendous numbers of ways. I have met new friends, learned a lot from the variety of classes you make available , the interactions between the facilitator and the class makes you feel like you are all together even though we are all in various places. I am bed ridden and has been for the last few years but your classes has given me a new outlook I have started exercising and may I say even though it is a challenge I do enjoy it. The simplest thing like open chat has created a online community where we can all come and laugh and encourage each other. I am writing this letter to thank you for providing us with these many opportunities but to also ask for your assistance to reach others within my community and allow more seniors to enjoy the wonderful resources and companionship of others from the comfort of their own home. Being a elderly and bed bound one may think there isn't much to do and they may even be right to some extension if they don't have a program like yours to help each day go by more comfortably. This program has given me a way to still be involved and have less limitations .and it is this freedom that you have provided me with that I would love to extend to other in similar situations as my own, by extending it to my neighborhood so I am asking if there is anyway that you can assist in broadening the scope of this program it would be greatly appreciated. Julia Agyemang

  • ★★★★★ 2 months ago

    Selfhelp's Virtual Senior Center is a profoundly impactful service for the lives of NYC's senior community. My octogenarian grandmother recently signed up for the service after learning about it at her local community center. Selfhelp set her up with an Internet connection and a computer with VSC's software. The VSC software was a perfect introduction to the world of computing for my Grandmother. The software conceals much of the complexity of the computer and allows Grandma to focus on the essential basics of using a computer. She can now surf the Internet, email and make a Skype call. Having a tech savvy family member help with some introductory lessons is ideal. Simple lessons on how to use a mouse and how to type into a Google search box made a big difference in her enjoyment and engagement. The local community and classes are excellent. Grandma is now engaged with new people from her neighborhood, and the service is lifting her spirits at a time of decreased mobility. The classes are on interesting topics. After taking a recent class, Grandma recently gave me an update on the profound impact of 3D printing of all things. This is a remarkable service that deserves kudos.

  • ★★★★★ 2 months ago

    In May of this year, my 89 year old mother called me with "a problem". While at her local senior center, she was informed that she was eligible for the services of Self Help Virtual Senior Center which would provide her with a computer free of charge. She would be able to access the internet, Skype, email and participate in online classes with other seniors in the program. Mom wondered if this could be true. Could such a service exist and if it did would it be too difficult to learn how to use a computer at her age? After speaking with the facilitators at VSC, we were convinced that this was a great program for Mom. Her advanced age leaves her homebound more than she would like and the chance to socialize from home would be most welcome. The computer was set up by George. He was kind and competent and gave Mom enough instruction to get her started. He assured her that help with any issues was readily available and provided her with all of the contacts that she needed. The computer has a large screen and keyboard and is perfect for her. After a few more hours of hands on instruction by family members and the computer basic course provided, Mom was navigating the internet, using Google and Wikipedia to find the answers to the many questions she has on any given day. She accesses email, plays Solitaire and enjoys many hours of entertainment on You-Tube. Skype calls with her children and grandchildren are a wonderful new experience as are the daily classes offered with VSC. The staff at VSC have been so helpful and respectful of the elderly. Special thanks to Hang, George and Peter who have been so kind to Mom. Thank you all so much for the service that you provide. It is a wonderful program!

  • ★★★★★ 4 months ago

    Impressed with the depth of knowledge and breadth of experiences staff have in terms of helping older adults live independently and safely at home.

  • ★★★★★ a year ago

    This company is out of control. Selfhelp is the right name for them they help there selfs all right. They haven't helped my grandma in anything. All they worry about is her bank accounts nothing more nothing less. They haven't even visited her or checked up on her since me and my husband came into the picture. Everytime we call or go to the office to talk they all ways rush us off like they to busy and they are very rude. Please people think before even calling them for there help. It's the worst thing you could do.

Selfhelp Family Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Selfhelp Family Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was better than expected.

This
Agency

NY
Begins Patient Care in Timely Manner:n/a *

93%
Teaches Patients or Family About their Drugs:n/a *

95%
Checks Patients Risk of Falling:n/a *

99%
Checks Patient For Depression:n/a *

97%
Checks on Patients Flu Shot:n/a *

73%
Checks on Patients Pneumonia Shot:n/a *

74%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

NY
How Often Patients Improved Walking:n/a *

54%
How Often Patients Improved Getting Out of Bed:

15%

17%
How Often Patients Improved Bathing:

6%

11%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

84%
How Often Patients Improved Taking Medication by Mouth:

49%

49%
How Often Patients Had to be Admitted to the Hospital:

13%

15%
How Often Patients Needed Urgent Care From the ER:

5%

10%
Pageviews Total:

10%

0%
Pageviews From Search Engines:

2%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* This measure currently does not have data or provider has been certified/recertified for less than 6 months.
** The number of patient episodes for this measure is too small to report.

Reviews from Patient Surveys

These Selfhelp Family Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Selfhelp Family Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

NY
Home Health Team Gave Care in a Professional Way:

66% *

85%
Communicated Well With them:

74% *

83%
Discussed Medicines Pain & Home Safety:

77% *

81%
Gave their Home Health Agency a Rating of 9 or 10:

70% *

81%
This
Agency

NY
Would Recommend the Home Health Agency to Friends & Family:

49% *

75%
Completed Surveys:44 *43,240
Response Rate:

35% *

24%
* Fewer than 100 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.

Cities Served by Selfhelp Family Home Care

Selfhelp Family Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Astoria, NY
Bayside, NY
Bronx, NY
Brooklyn, NY
Elmhurst, NY
Flushing, NY
Forest Hills, NY
Fresh Meadows, NY
Hollis, NY
Jamaica, NY
Kew Gardens, NY
New York, NY
Rego Park, NY
Woodmere, NY
Woodside, NY



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