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Hcr / Hcr Home Care Certified Home Health Agency (Rochester)

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ 4 months ago

    Today was Glenn's last day with HCR and will transition over to Unity Out Patient Facility. The HCR team was excellent especially his physical therapist Caleb and his speech therapist Lisa. Thanks everyone for the support and care you gave my son at this time. It made a difference in his mental as well as his physical state.

  • ★★★★★ 6 months ago

    hm. well, this is the second time using HCR. First experience was a year ago, and was excellent all the way around. Loved everyone, scheduling en point and easy to work with. This experience (so far) is going somewhat good as far as everyone calls before arrival and on time, VERY good nurse, OT & PT - not so much the aide.. may be a good fit for others, not for me. Brags about how fast she is, but doesn't do a good lob because of rushing. To her defense, they scheduled her 4 hours before me, then 2 hrs with me, no break in between - so, being a very empathetic person, I allowed her to sit and rest while she ate a small snack. Had to stand to help with sorting laundry, when I was't supposed to be weight-bearing on my fractured foot, then was left with 2 loads of un-dried laundry hanging all over in my apartment (because we are not allowed to leave our laundry in the machines), while stuck in a wheelchair. Had to find someone to finish it for me. Scheduling personnel seem giggly and young, feels like you're talking to a teenager. Left a message requesting the aide I had before, never heard back. not feeling as confident this time around. But, it just started. gonna call tomorrow.

  • ★★★★★ 7 months ago

    HCR took great care of my mother after her knee replacement. All of the staff who worked with her were caring and professional. They also took great care of my grandmother after she broke her hip. I would highly recommend using HCR for home care.

  • ★★★★★ a year ago

    HCR recently cared for my mother-in-law after a total knee replacement, and my grandmother-in-law, after she broke her hip. The nurses and therapists were so caring, professional, and helpful. They really encouraged both my MIL and GIL, which allowed them both to get back on their feet quickly. Thanks, HCR Home Care!!

  • ★★★★★ a year ago

    The nursing staff, home health aid and the O.T. are excellent. The scheduling leaves a lot to be desired. If the nurse is ill the aid isn't scheduled which leaves the patient and the family in a precarious situation. This has happened twice. The first time it happened I had to call to resolve the problem when no aid showed up. This time (a Saturday) the aid noticed that her next visit on Monday was not posted to her schedule. If she hadn't noticed it we would have been waiting on the Monday. I called the answering service, received a call back from someone who was less than helpful. As of this time I have not been called back (over 1 1/2 hours later). The patient NEEDS the aid. If this is not resolved I will be forced to take time to call again on Monday as soon as they open to see if our aid can be added.

Hcr / Hcr Home Care Certified Home Health Agency (Rochester) Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Hcr / Hcr Home Care Certified Home Health Agency (Rochester) is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

NY
Begins Patient Care in Timely Manner:

90%

93%
Teaches Patients or Family About their Drugs:

97%

95%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

96%

97%
Checks on Patients Flu Shot:

79%

73%
Checks on Patients Pneumonia Shot:

77%

74%
Foot Care For Diabetes Patients:

99%

96%
Checks Patients For Pain:

71%

0%
Treats Patients Pain:

69%

0%
Treats Heart Failure Symptoms:

75%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

75%

0%
Included Treatments to Prevent Bed Sores:

77%

0%
Checked Patients For the Risk of Bed Sores:

96%

0%
This
Agency

NY
How Often Patients Improved Walking:

56%

54%
How Often Patients Improved Getting Out of Bed:

19%

17%
How Often Patients Improved Bathing:

16%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

95%

84%
How Often Patients Improved Taking Medication by Mouth:

55%

49%
How Often Patients Had to be Admitted to the Hospital:

17%

15%
How Often Patients Needed Urgent Care From the ER:

14%

10%
Pageviews Total:

7%

0%
Pageviews From Search Engines:

0%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Hcr / Hcr Home Care Certified Home Health Agency (Rochester) reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Hcr / Hcr Home Care Certified Home Health Agency (Rochester) to other home care agencies. More Info

Patient Surveys:
This
Agency

NY
Home Health Team Gave Care in a Professional Way:

86%

85%
Communicated Well With them:

85%

83%
Discussed Medicines Pain & Home Safety:

84%

81%
Gave their Home Health Agency a Rating of 9 or 10:

83%

81%
This
Agency

NY
Would Recommend the Home Health Agency to Friends & Family:

79%

75%
Completed Surveys:42643,240
Response Rate:

28%

24%

Cities Served by Hcr / Hcr Home Care Certified Home Health Agency (Rochester)

Hcr / Hcr Home Care Certified Home Health Agency (Rochester) serves ZIP codes that encompass all or part of each of the cities listed below.

Adams Basin, NY
Akron, NY
Albion, NY
Alexander, NY
Avon, NY
Basom, NY
Batavia, NY
Bergen, NY
Bloomfield, NY
Brockport, NY
Byron, NY
Caledonia, NY
Canandaigua, NY
Churchville, NY
Conesus, NY
Corfu, NY
Darien Center, NY
East Bethany, NY
East Pembroke, NY
East Rochester, NY
Elba, NY
Fairport, NY
Farmington, NY
Geneseo, NY
Geneva, NY
Hamlin, NY
Henrietta, NY
Hilton, NY
Holley, NY
Honeoye Falls, NY
Kendall, NY
Kent, NY
Knowlesville, NY
Lakeville, NY
Le Roy, NY
Leicester, NY
Lima, NY
Linwood, NY
Livonia, NY
Lyndonville, NY
Macedon, NY
Marion, NY
Medina, NY
Mendon, NY
Middleport, NY
Morton, NY
Mumford, NY
Newark, NY
North Chili, NY
Oakfield, NY
Ontario, NY
Palmyra, NY
Pavilion, NY
Penfield, NY
Phelps, NY
Pittsford, NY
Red Creek, NY
Rochester, NY
Rush, NY
Scottsville, NY
Sodus, NY
Sodus Point, NY
South Byron, NY
Spencerport, NY
Stafford, NY
Syracuse, NY
Victor, NY
Walworth, NY
Waterport, NY
Webster, NY
West Henrietta, NY
Williamson, NY
Wolcott, NY
Wyoming, NY



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