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Hcr / Hcr Home Care Certified Home Health Agency (Rochester)

  1. Home Health Care
  2. New York
  3. Rochester Home Health Care Agencies
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Tawanda M ★★★★★ in the last week

    As an employee in the beginning it was okay but as time went on I started to see their true colors. They cater more to employees who they consider their favorites and were willing to tell false information on you. Reporting back to them making you lose your job! Almost going at two years with them and never was truely valued as a employee like I thought I was. Also being hired for having certification as a nursing assistant and concert to hha for them also felt hourly rate didn't meet my experience.

  • Helena Labarge ★★★★★ 4 months ago

    My boyfriend had a great care team.

  • Heidi Carson ★★★★★ 6 months ago

    Phone calls not returned!! I was assisitng with a friend who's wife had a stroke and needed a HHA. This organization needs some of their own assistance!!

  • Jason Schneeberger ★★★★★ a year ago

    HCR took great care of my mother after her knee replacement. All of the staff who worked with her were caring and professional. They also took great care of my grandmother after she broke her hip. I would highly recommend using HCR for home care.

  • Angie P ★★★★★ a year ago

    hm. well, this is the second time using HCR. First experience was a year ago, and was excellent all the way around. Loved everyone, scheduling en point and easy to work with. This experience (so far) is going somewhat good as far as everyone calls before arrival and on time, VERY good nurse, OT & PT - not so much the aide.. may be a good fit for others, not for me. Brags about how fast she is, but doesn't do a good lob because of rushing. To her defense, they scheduled her 4 hours before me, then 2 hrs with me, no break in between - so, being a very empathetic person, I allowed her to sit and rest while she ate a small snack. Had to stand to help with sorting laundry, when I was't supposed to be weight-bearing on my fractured foot, then was left with 2 loads of un-dried laundry hanging all over in my apartment (because we are not allowed to leave our laundry in the machines), while stuck in a wheelchair. Had to find someone to finish it for me. Scheduling personnel seem giggly and young, feels like you're talking to a teenager. Left a message requesting the aide I had before, never heard back. not feeling as confident this time around. But, it just started. gonna call tomorrow.

Hcr / Hcr Home Care Certified Home Health Agency (Rochester) Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Hcr / Hcr Home Care Certified Home Health Agency (Rochester) is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

NY
Begins Patient Care in Timely Manner:

93%

94%
Teaches Patients or Family About their Drugs:

96%

95%
Checks Patients Risk of Falling:

100%

99%
Checks Patient For Depression:

94%

96%
Checks on Patients Flu Shot:

78%

78%
Checks on Patients Pneumonia Shot:

77%

78%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

72%

0%
Treats Patients Pain:

71%

0%
Treats Heart Failure Symptoms:

77%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

75%

0%
This
Agency

NY
Included Treatments to Prevent Bed Sores:

78%

0%
Checked Patients For the Risk of Bed Sores:

97%

0%
How Often Patients Improved Walking:

56%

58%
How Often Patients Improved Getting Out of Bed:

19%

16%
How Often Patients Improved Bathing:

15%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

95%

82%
How Often Patients Improved Taking Medication by Mouth:

55%

47%
How Often Patients Had to be Admitted to the Hospital:

17%

15%
How Often Patients Needed Urgent Care From the ER:

14%

10%

Reviews from Patient Surveys

These Hcr / Hcr Home Care Certified Home Health Agency (Rochester) reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Hcr / Hcr Home Care Certified Home Health Agency (Rochester) to other home care agencies. More Info

Patient Surveys:
This
Agency

NY
Home Health Team Gave Care in a Professional Way:

88%

85%
Communicated Well With them:

84%

83%
Discussed Medicines Pain & Home Safety:

83%

81%
Gave their Home Health Agency a Rating of 9 or 10:

84%

81%
This
Agency

NY
Would Recommend the Home Health Agency to Friends & Family:

81%

75%
Completed Surveys:45146,206
Response Rate:

29%

23%

Cities Served by Hcr / Hcr Home Care Certified Home Health Agency (Rochester)

Hcr / Hcr Home Care Certified Home Health Agency (Rochester) serves ZIP codes that encompass all or part of each of the cities listed below.

Akron, NY
Albion, NY
Alexander, NY
Attica, NY
Avon, NY
Basom, NY
Batavia, NY
Bergen, NY
Bloomfield, NY
Brockport, NY
Byron, NY
Caledonia, NY
Canandaigua, NY
Churchville, NY
Clifton Springs, NY
Conesus, NY
Corfu, NY
Darien Center, NY
East Bethany, NY
East Pembroke, NY
East Rochester, NY
Elba, NY
Fairport, NY
Farmington, NY
Geneseo, NY
Geneva, NY
Groveland, NY
Hamlin, NY
Henrietta, NY
Hilton, NY
Holley, NY
Honeoye, NY
Honeoye Falls, NY
Kendall, NY
Kent, NY
Knowlesville, NY
Lakeville, NY
Le Roy, NY
Leicester, NY
Lima, NY
Livonia, NY
Lyndonville, NY
Lyons, NY
Macedon, NY
Marion, NY
Medina, NY
Middleport, NY
Morton, NY
Mount Morris, NY
Mumford, NY
Naples, NY
Newark, NY
North Chili, NY
Oakfield, NY
Ontario, NY
Palmyra, NY
Pavilion, NY
Penfield, NY
Phelps, NY
Pittsford, NY
Red Creek, NY
Rochester, NY
Rush, NY
Savannah, NY
Scottsville, NY
Shortsville, NY
Sodus, NY
Sodus Point, NY
South Byron, NY
Spencerport, NY
Stafford, NY
Stanley, NY
Syracuse, NY
Victor, NY
Walworth, NY
Waterport, NY
Webster, NY
West Henrietta, NY
Williamson, NY
Wolcott, NY
Wyoming, NY



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