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Maxim Health Care Services

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Overall Rating 2.0 / 5.0 ★★★★★

  • zhufuzijia
    ★★★★★ a year ago

    A family member has been a client of this service for some time. After we'd gone through the initial approval service (with Lifetime), it took some time for Maxim to get things organized to have us as a client. They called once, and said they'd be calling back in a day or so to get some aides scheduled. A couple weeks went by, and I finally called them. Eventually got set up with the first aide, who had just finished her training. She worked about a week or two, and then suddenly got replaced. Turns out she didn't pass the background check, but Maxim sent her out to us before the background check cleared. The next aide worked out ok -- she was with us for several months, very reliable in terms of being to work on time and doing job reasonably well. Then she got pulled off the case by Maxim -- she had some sort of disagreement with someone in the office, and they decided to "discipline" her by pulling her off our case. Well, we were the ones that suffered! They sent a different aide every day for a week or more, which was highly disruptive, because I had to take time off to train them in, and then the next day there would be a different aide who needed training in. For the past couple months we've been in a bit of a flux with aides, and the office personnel at Maxim are going through a lot of changes (several fired, from what I hear). There are three extremely competent personnel in the office (Ethan, who I believe is the manager, Zieda, and Chelsea), and there's another woman (Wanda) who is an absolute nightmare to try to communicate with. She seems to have either severe hearing loss or low cognitive level or perhaps on drugs or something, but she gets everything completely botched -- it takes 5 minutes just to give her a simple phone number, and it's just really stressful to try to give her a very simple message to pass on. For instance, today, our aide didn't show up, but she couldn't seem to understand the situation. She hung up, and then (20 minutes later) tries to reach the aide, but calls me instead. I kept telling her who I was, and she kept asking for the aide. Then she called the client's father to ask if he could pick up the 3 PM shift (and we didn't even have a 3PM shift, and why in the world is she calling a client's father to see if he can work a shift??? The woman is bizarre!!) So, hopefully things will get sorted out down there, and they'll keep the competent people and ditch Wanda. We're looking around at this time for another agency.

  • samara szczesny
    ★★★★★ a year ago

    The worst employer and provider of services, Maxim Healthcare has zero involvement in "health" and zero understanding of the word "care". Put kindly, they've horrific and terrifying labor standards, little to no qualified home care, do it yourself insurance billing, and nonexistent staff and customer care. As a 15 year veteran working in the healthcare field, as well as living with a person needing in home care the last 30 years of his life, Maxim Healthcare is by far the worst scam in "Healthcare" I have encountered to date. When a close friend fell ill, and needed Home Care, I turned to Maxim for employment so I could fill the hours of Home Care needed by a bedridden friend, I could maintain some income, and she could avoid having strangers in her home. Throughout the last few months under their employ, I had to pull teeth to get the pitance they could offer as pay, and am still owed over a months salary for hrs worked. The excuse that, after I had worked, they had trouble billing the insurance company, is why I thought these agencies existed... so Private Duty Care did not have to learn insurance billing and coding. Maxim then convinced my consumer that it was her responsibility to make insuranceclaims calls, do their paperwork, and figure out how to navigate the healthcare system, if she wanted receive the services needed to survive. Seeing how easy it was to get hired, the attitude of every employee of theirs I've met, and how little oversight they have in the quality of care provided, I would be terrified as a consumer to rely on them for at home care. A healthcare background is not required for employment, nor is any sort of hygiene or morals. The other employees I've encountered have not only admitted to using the company as a scam to collect insurance money, but wouldn't put it past them to rely on other Shady practices in consumers homes. It didn't seem right to be denied my pay, one day before my check was due, after putting in hrs another week of work, and refused to be paid out, because of their ability to bill the insurance company. Just to be sure I called the New York State Board of Labor. I was correct, that if someone is employed in New York State, and they worked hours for that employer, it is illegal to withold and deny their wages, under Any circumstance. (unless of course the employee didn't actually work) The labor board explained it simply, as if I were working at McDonalds and went to get my paycheck, but told I would not be paid because they didn't sell enough cheeseburgers to cover my salary or forgot to put me on payroll. After that example, I got how ridiculous they ate in determining if someone gets paid for their work or not. I am obviously transferring my employment elsewhere as well as my consumers finding another mode of care. Luckily I could never leave someone who couldn't eat, bathe, dress, or continue living without assistance...alone to fend for themselves, regardless of my finances. I don't expect that many, or any, of their employees, would have the same regard for human life and show up to assist someone, possibly keeping them alive, with the knowledge that there is a strong possibility they won't receive a paycheck. I am interested to see how many other cases the labor board finds Maxim not paying their employees, but in my humble opinion, PLEASE, PLEASE, do not you this agency to care for anyone that actually needs it, or go under their employ unless you can afford to go without an income and work for free. Maxim makes me extremely embarrassed to work in the field of healthcare when this is their standard of living. Now I am just crossing my fingers to not get evicted, or lose my car before I am able to get my deserved and overworked paycheck. Namaste friends. ?

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