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Visiting Nurse Service Westchester Certified Home Health Agency

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  2. New York
  3. White Plains Home Health Care Agencies
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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • VICTORIA EFFEREN ★★★★★ a month ago

    Dealing with this company was the most frustrating experience of my entire life. They do NOT and I repeat, NOT want to help anyone. I spent two hours on the phone trying to find out when an aid was coming to my mother in law's house and got no where except exacerbated. The right hand does not know what the left hand is doing. I actually called the nurse and told her not to come. They told me that if my mother in law can't answer the phone or the door by herself they would not be able to "service" her. Why would I need an aid if my mother in law was healthy enough to do everything on her own. Conundrum you think? I guarantee there is no confusion with them in the billing department when they bill Medicaid or medicare for the hours they spent doing nothing. Unfortunately, in order to take care of an elderly, unhealthy loved one you must go at it alone and hire your own private people which is exactly what we did. This company should not be able to soak our system any longer.

  • Min Yung Che ★★★★★ 2 months ago

    If you let anyone from this agency into your home or that of a loved one, BEWARE. Please watch them like a hawk and document anything that doesn't seem right, no matter how trivial. Here are facts (and signs) to be aware of: 1) health care providers should not develop a non-professional relationship or exhibit excessive over-involvement with a person under care; 2) giving and accepting extravagant gifts are forbidden; 3) providing undocumented services unrelated to the job for which they were hired and which are outside of the health care plan and/or which are performed for cash is forbidden; 4) discussions about the patient's will are inappropriate at best, and vying to receive inheritance or to play a role in estate disposition and/or executorship are forbidden; 5) intentionally upsetting the patient to break family or personal ties and the patient's safety network is forbidden; 6) asking the patient to prevent their advocates from reporting their concerns is forbidden. These are classic signs of predatory behavior and financial exploitation. Unfortunately, I am dealing with ALL of these issues with a VNS Westchester care-provider, who intentionally destroyed my 47-year close relationship with the patient because I raised concerns about these behaviors. If the same thing is happening to you, please call the NYS Office of the Aging or Protective Services for Adults. I tried to inform VNS about it, but they refused to listen because I would not disclose the patient's/practitioner's name until I could better understand the potential direct impact on my loved ones. VNS Westchester, because of the actions of your employee, you are not in compliance with State/Federal Regulations. Your organization needs to do a far better job of training and monitoring to prevent this type of activity, and you need to give patient advocates the ability to initiate discussions when they have concerns without disclosing the patient's/provider's name. In the absence of that, you are complicit in the predatory behavior and can't possibly identify actions needed to make your service safe for both the patient and their advocates.

  • Adv Nyc ★★★★★ a year ago

    VNS of Westchester has been providing various services to my elderly mother for a few months now. Without exception, the therapists have been skilled, gentle, and kind. I am extremely impressed with their professionalism, compassion, and respect. We are very grateful and appreciative to have such help and support!

  • johnnycanz ★★★★★ 8 months ago

    the home care service is horrible, it should be called careless, the only thing they are reliable at is they are unreliable, every single time. Unprofessional, not sure where they get these people, but you don't want them in your house .

  • Ken Breitman ★★★★★ 6 months ago

    Great Nurse and excellent physical therapist.

Visiting Nurse Service Westchester Certified Home Health Agency Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Visiting Nurse Service Westchester Certified Home Health Agency is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was better than expected.

Quality of Care:
This
Agency

NY
Begins Patient Care in Timely Manner:

97%

94%
Teaches Patients or Family About their Drugs:

95%

95%
Checks Patients Risk of Falling:

97%

99%
Checks Patient For Depression:

99%

96%
Checks on Patients Flu Shot:

87%

78%
Checks on Patients Pneumonia Shot:

88%

78%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

69%

0%
Treats Patients Pain:

67%

0%
Treats Heart Failure Symptoms:

70%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

66%

0%
This
Agency

NY
Included Treatments to Prevent Bed Sores:

64%

0%
Checked Patients For the Risk of Bed Sores:

89%

0%
How Often Patients Improved Walking:

56%

58%
How Often Patients Improved Getting Out of Bed:

17%

16%
How Often Patients Improved Bathing:

12%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

90%

82%
How Often Patients Improved Taking Medication by Mouth:

56%

47%
How Often Patients Had to be Admitted to the Hospital:

17%

15%
How Often Patients Needed Urgent Care From the ER:

11%

10%

Reviews from Patient Surveys

These Visiting Nurse Service Westchester Certified Home Health Agency reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Visiting Nurse Service Westchester Certified Home Health Agency to other home care agencies. More Info

Patient Surveys:
This
Agency

NY
Home Health Team Gave Care in a Professional Way:

86%

85%
Communicated Well With them:

83%

83%
Discussed Medicines Pain & Home Safety:

83%

81%
Gave their Home Health Agency a Rating of 9 or 10:

82%

81%
This
Agency

NY
Would Recommend the Home Health Agency to Friends & Family:

80%

75%
Completed Surveys:39546,206
Response Rate:

22%

23%

Cities Served by Visiting Nurse Service Westchester Certified Home Health Agency

Visiting Nurse Service Westchester Certified Home Health Agency serves ZIP codes that encompass all or part of each of the cities listed below.

Amawalk, NY
Ardsley, NY
Ardsley On Hudson, NY
Armonk, NY
Baldwin Place, NY
Beacon, NY
Bedford, NY
Bedford Hills, NY
Blauvelt, NY
Brewster, NY
Briarcliff Manor, NY
Bronx, NY
Bronxville, NY
Buchanan, NY
Carmel, NY
Chappaqua, NY
Chelsea, NY
Cold Spring, NY
Congers, NY
Cortlandt Manor, NY
Crompond, NY
Cross River, NY
Croton Falls, NY
Croton On Hudson, NY
Dobbs Ferry, NY
Eastchester, NY
Elmsford, NY
Fishkill, NY
Garnerville, NY
Garrison, NY
Glenham, NY
Goldens Bridge, NY
Granite Springs, NY
Greenwich, CT
Harrison, NY
Hartsdale, NY
Hastings On Hudson, NY
Haverstraw, NY
Hawthorne, NY
Holmes, NY
Hopewell Junction, NY
Hyde Park, NY
Irvington, NY
Jefferson Valley, NY
Katonah, NY
Lagrangeville, NY
Lake Peekskill, NY
Larchmont, NY
Lincolndale, NY
Mahopac, NY
Mahopac Falls, NY
Mamaroneck, NY
Maryknoll, NY
Millwood, NY
Mohegan Lake, NY
Monroe, NY
Monsey, NY
Montrose, NY
Mount Kisco, NY
Mount Vernon, NY
Nanuet, NY
New City, NY
New Rochelle, NY
North Salem, NY
Nyack, NY
Orangeburg, NY
Ossining, NY
Palisades, NY
Patterson, NY
Pawling, NY
Pearl River, NY
Peekskill, NY
Pelham, NY
Piermont, NY
Pleasant Valley, NY
Pleasantville, NY
Pomona, NY
Port Chester, NY
Poughkeepsie, NY
Poughquag, NY
Pound Ridge, NY
Purchase, NY
Purdys, NY
Putnam Valley, NY
Rye, NY
Salt Point, NY
Scarsdale, NY
Shenorock, NY
Shrub Oak, NY
Sloatsburg, NY
Somers, NY
South Salem, NY
Sparkill, NY
Spring Valley, NY
Stony Point, NY
Stormville, NY
Suffern, NY
Tallman, NY
Tappan, NY
Tarrytown, NY
Thiells, NY
Thornwood, NY
Tomkins Cove, NY
Tuckahoe, NY
Valhalla, NY
Valley Cottage, NY
Verplanck, NY
Waccabuc, NY
Wappingers Falls, NY
West Harrison, NY
West Haverstraw, NY
West Nyack, NY
White Plains, NY
Wingdale, NY
Yonkers, NY
Yorktown Heights, NY



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