Heartspring Home Health Care
About Heartspring Home Health Care4340 Glendale Milford Rd, Suite 100
Blue Ash, OH 45242
Phone: (513) 563-4663
Ownership type: Proprietary
Date certified: 12/05/2008
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Does Heartspring Home Health Care, Inc offer the following services?
Bathing, using the toilet, and dressing
Help taking or dispensing medication
Care for the terminally ill
For appointments, groceries, etc.
Meal planning/prep, laundry, etc.
Floors, bathrooms, etc.
Trained for Alzheimer's, dementia, etc.
Help remembering to take medications
Service Area for Heartspring Home Health Care
Overall Rating 3.0 / 5.0 ★★★★★
Don Stephan ★★★★★ 5 months ago
The office there is so scrambled no one knows w;ats going on. If you have a immediate need for treatment, then to bad they'll come out whenever. The only reason I give them 1 star is because the bathing lady does a top notch job.
Stephanie Uhte ★★★★★ a month ago
Absolutely best in class when it comes to care and customer satisfaction!
Amacra789 ★★★★★ 3 months ago
DO NOT choose healthcare from this company if you have a choice. I would give NO stars if possible. My mom, who was supposed to undergo minimally invasive robotic heart surgery, had severe complications which left her in the ICU for over a week, followed by a stay at a rehab facility. She required home care upon her release. The nurse was supposed to come every other day (M-W-F) to clean out and re-bandage the incision sites (she has 6 incisions, including the one big one down the middle of the chest). She has been home for over 2 weeks now and every day she has had to call the company MULTIPLE times just to get a nurse out. There have been 2 nights they have not come until 10 oclock at night and some days they just don't show up at all. She has been on the phone almost every day with the administrators and supervisors trying to figure out what the issue is. Now finally, after 2 weeks, they claim that the nurse in our area quit. That is not an excuse, and it is not our problem. If you offer services to patients in an area, you make sure those patients are taken care of if you are a respectable healthcare provider, which clearly Alternate Solutions is not. My mom was told by the head nurse who came the first day that heart patients are PRIORITY, I am scared to see what kind of care they provide to patients who are not "priority"
Dana Guastini ★★★★★ 2 years ago
My name is Dana the person I am writing about is my mother Beverly, her nurse name Malinda saved my mom. Malinda was able to unclog her port, which the nurse was suppose to do when my mom was in the hospital and for what ever reason the nurse didn't follow through. Malinda is great she goes the extra step. She Is a pleasure to have her take care of my mom. She cares about her patients. Has a loving personality. Alternate solution is lucky to have her working for them. Thank you Dana
Henry Warren ★★★★★ 4 years ago
When we lived in the 45202 zip code all was fine. When we moved to the 45205 zip code it was hit and miss on when the nurse would get there. The nurse missed doing the pills in the carriers twice and I complained and we got a "Notice of Medicare Non-Coverage" which said, "Your Medicare provider and/or health plan have determined that Medicare probably will not pay for your current home health services after the effective date indicated above. " The date was 9-6-15. I called Medicare to ask why and they told me to just contact another service and gave me phone numbers. I would not recommend them to anyone. When I told the lady on the phone I didn't think that Alternate Solutions would like losing a client they get more than 100.00 a visit, proof comes from the Medicare billing papers we receive, she said they have plenty of customers..... not this one anymore. I have a friend come in and do the pills.
Heartspring Home Health Care Services
- Nursing Care
- Physical Therapy
- Occupational Therapy
- Speech Pathology
- Medical Social
- Home Health Aid
Medicare Evaluation of the Quality of Care
The quality of care given at Heartspring Home Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info
Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.
|Begins Patient Care in Timely Manner:|
|Teaches Patients or Family About their Drugs:|
|Checks Patients Risk of Falling:|
|Checks Patient For Depression:|
|Checks on Patients Flu Shot:|
|Checks on Patients Pneumonia Shot:|
|Foot Care For Diabetes Patients:|
|Checks Patients For Pain:|
|Treats Patients Pain:|
|Treats Heart Failure Symptoms:|
|Took Doctor Ordered Action to Prevent Bed Sores:|
|Included Treatments to Prevent Bed Sores:|
|Checked Patients For the Risk of Bed Sores:|
|How Often Patients Improved Walking:|
|How Often Patients Improved Getting Out of Bed:|
|How Often Patients Improved Bathing:|
|How Often Patients Had Less Pain Moving Around:|
|How Often Patients Breathing Improved:|
|How Often Patients Wounds Healed After Operation:|
|How Often Patients Improved Taking Medication by Mouth:|
|How Often Patients Had to be Admitted to the Hospital:|
|How Often Patients Needed Urgent Care From the ER:|
Reviews from Patient Surveys
These Heartspring Home Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Heartspring Home Health Care to other home care agencies. More Info
|Home Health Team Gave Care in a Professional Way:|
|Communicated Well With them:|
|Discussed Medicines Pain & Home Safety:|
|Gave their Home Health Agency a Rating of 9 or 10:|
|Would Recommend the Home Health Agency to Friends & Family:|
Cities Served by Heartspring Home Health Care
Heartspring Home Health Care serves ZIP codes that encompass all or part of each of the cities listed below.
Mount Orab, OH
New Carlisle, OH
New Lebanon, OH
North Bend, OH
Pleasant Hill, OH
Pleasant Plain, OH
South Charleston, OH
West Chester, OH
West Milton, OH
Yellow Springs, OH