Service Area for Family Services
Overall Rating 2.0 / 5.0 ★★★★★
Mike Miller★★★★★ 5 years ago
I have a marraige on the rocks in dire need of counseling. I called a bunch of places to see who could get us in soonest so my wife wouldnt leave. Trillium said they could get me in on thursday (it was tuesday when i talked to them), so i set the appointment. They said they just had to verify my insurance info and they would call me and let me know, so i didnt bother calling anyone else. today(thursday), I called to verify and they told me they person who verifies insurance wasnt in the office at all, so they couldnt get my insurance info, so they GAVE MY APPOINTMENT TO SOMEONE ELSE!! they never called me or notified me of anything. My wife is leaving, she doesnt believe that a place that is a professional office would do something like that... honestly I find it hard to believe myself... Now im scrambling to find another place to go ASAP... What if i was a head case trying to set up an appointment and they blew me off this way? They could cost someone thier life!