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Hospice of the Western Reserve

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Overall Rating 3.6 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I want to be careful and at least give credit where deserved. This establishment is there to care for people and families during the most difficult of times so I appreciate the service provided. The service is what needs to be addressed, though not all staff members provided a negative experience. Everyone wants to feel like they matter no matter what stage in life you are in, and when one of the staff told my mother there were other people in there more important than her that's what did it, we took my mom out of there the next day. They were not welcoming upon arrival, one of the nurses handled her too rough, another made her cry, and there is an overall negative attitude and no sense of urgency. Also, do not announce to the family that you "don't want to be there either" or that you "need anxiety medication" too when the patient requests. We are not there for you, that is your job. Do your job or simply leave. Do some research prior to choosing this place.

  • ★★★★★ 8 months ago

    Our grandfather who was in there was treated very poorly and the nurses and other staff didn't really care. After he passed some of his items were missing and they claim they didn't know what happened.

  • ★★★★★ 2 years ago

    There is not a negative star or I would give it to them. My mother has been under their umbrella of care for a few months now. I must say the social worker I had was great. But, as far as their nurses forget it. I would not recommend them to my worst enemy. I work in the health care field and when I heard negative things I began to dig deeper into it. When I can gave them unsatisfactory marks on their evaluation they promised me it would change. It did for the worse, so please if you have a heart for your loved one do not let them near your loved one.

  • ★★★★★ 2 years ago

    The staff was extremely caring and knowledgeable. They more than exceeded any expectation we had at a very difficult time in our lives.

  • ★★★★★ 4 years ago

    We recently experienced this hospice at their facility just off the lake for my Dad's final week. From the moment we arrived, the staff was absolutely wonderful, they were loving, caring and compassionate in all possible ways. As a staff and facility, they were remarkable every step of the way, whether it be the physicians, nurses, aides or managerial staff. Anything we needed help with, they were there for us. The facilities were beautiful, they offered music therapy (by Sarah Paczak Chappell, and she has the voice of an angel), golden retrievers to brighten the spirits of all, a chapel with a spectacular view of Lake Erie. I could not have asked for or expected a better experience through our difficult time.

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