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Hospice of the Western Reserve

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Overall Rating 3.6 / 5.0 ★★★★★

  • Wayne Campbell ★★★★★ 2 months ago

    The experience that my wife and I had with Hospice of the Western Reserve was nothing short of outstanding. Thank you all for the wonderful care my mom received during her last days as she was dying and thank you for the explanations and information that was provided to us during the most difficult days and hours of her 10+ year battle with dementia.

  • Stacy Bone ★★★★★ 5 months ago

    Letting go of some of the greatest volunteers all because a supervisor felt butt hurt over getting her badge checked. Well get over it lady and grow up they volunteered they did their job. How ludicrous she should be fired.

  • Heather Hale ★★★★★ 3 months ago

    This experience was beyond disappointing. Cleveland Clinic Hospice we had with my mother was 100 times better. To begin, no supplies were delivered, with Cleve Clinic they sent everything one could need. Communication was poor, and to this day no has called to even reach out other than one call to tell me bereavement services were available and they would contact me in a month! The nurse who "ordered" meds to help my father rest at his worst time, never ordered them, the meds never came, we had to call for another nurse to come out and reorder, meds arrived 5 hours later, after 5 hours of suffering. We ended up going to the Hospice House at 185th because we were told of a lakeview, and my dad being an old sailor, WWII Navy Veteran was perfect for him to spend his final days watching the water. We asked EVERYONE, every day, if he could be in a room where he could see the water, they ALL said they would look into it, but no one helped, and it was beyond hurtful to see all the empty rooms across from him with water views, that lay empty for days, and there were MANY. I will also NEVER forget that when we arrived the nurse told us he had about 2 hours to live, (totally inappropriate) and he lived for DAYS after that. The nurse also insisted on putting a catheter in him, which caused clotting and an inability for him to pass his urine, and he was under even more stress dealing with that, and he had no problem passing urine, ever before that. When he passed, the nurse was robotic. The nicest, most compassionate person there was a lady who was cleaning the rooms. *I had to call to even get someone to come out and pick up the hospital bed etc., they didn't even do THAT, communication was beyond poor. Disappointment is not a strong enough word, for this experience.

  • Lisa Powell ★★★★★ 5 months ago

    Terrible experience. I cry daily that I let my father spend his last days at this Facility. I complained to the highest level I was able and really, no satisfactory response. They overdosed my father and when I stated I wanted to remove my father I was told he would "die" during transport if I moved him. I told supervisors and filed complaint and nothing was done. That person is still in a supervisory position. I feel terrible I allowed my father to spend his last days. I will never ever recommend this place.

  • Frank Geric ★★★★★ 10 months ago

    This place is absolutely remarkable! The level of care that the staff provides is unparalleled. It's a beautiful facility in a breathtaking setting. This place and its staff do an amazing job of making patients and their families comfortable when it's the most difficult thing to do.

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