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Simone Home Care

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  4. Columbus
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    We tried to get my son assistance for home health. We applied two years ago but could not find anyone that will work with the home health company due to not agreeing to the pay they provided. We found someone who would work with our son and agreed to the pay this time. We contacted the company and wanted to set up services. They asked us to get a prescription and we did. When they processed the prescription they came across that my insurance requirements have changed. The director of nursing, Tonya, called me and just told me my son did not qualify, they had no one in my area, they can not work the hours the doctor wrote in my son's prescription, and they can not find my file from two years ago. While telling me this her tone was aggressive, rude, ill-mannered, bad-mannered, impolite, discourteous, uncivil, ill-behaved, unmannerly, manner-less; impertinent, insolent, impudent, disrespectful, cheeky, churlish, curt, brusque, brash, offhand, short, sharp; offensive, insulting, derogatory, disparaging, abusive, tactless, undiplomatic, and uncomplimentary. As I started to ask questions to verify facts about my son's insurance she told me she was the director of nursing as if I was not allowed to ask her questions. I continued to dig for answers to fix my lack of knowledge. I worked with the office manager BB before so I asked to speak to her since this lady was clearly unprofessional. Tonya told me NO because she is the director and she is BB manager. I continued to tell her I did not understand and if my insurance is the same what has changed since we did this exact process two years ago. She then proceeded to yell at me and said she will have the insurance verifier in her office give me a call and hung up. I was shocked and sadden that someone who is supposed to be caring has these attributes for a phone call. What will she be like in caring for people? Stay away... if she is the director what is she training people under her? I called back immediately and spoke with BB. BB, like always, was super sweet and explained what she could. When there was a question she did not know she assured me that she would have someone call with further information. BB was humble enough to say she was not knowledgeable; she did not get upset that I found a weakness on accident then throw her title in my face. Tonya the director clearly needs customer service training or step down as the director if she can not wear multiple hats to ensure all clients are cared for in a professional manner. I canceled any dealing with working with them and so thankful I dodged a bullet. STAY AWAY!!!!! We as parents work too hard to protect our disabled children and fight to get the needed assistance, we do not need people like TONYA THE DIRECTOR to ruin our day or work with our precious family.

  • ★★★★★ 2 years ago

    To begin, this company is very dear to my heart. Approximately 5 years ago both my parents were aging and I knew it was time to find them some help. I have called to Simone Home Care. They were extremely nice and helpful. Management is awesome, people are wonderful. They were able to start the next day. The agency sent out a few people for my parents to meet. Everyone was qualified and very caring and took wonderful care of my parents. Nurses takes pride in her work and treats both my parents with the ultimate respect. Excellent!! - would recommend to anyone"

  • ★★★★★ 3 years ago

    I found Simone Home care an incredible experience. They cycle through nurses so quickly there is no continuity of care. The owner should change her name to Pinocchio. That's all I'm going to say.

  • ★★★★★ 4 years ago

    Good services, nice employees and Excellent quality.

  • ★★★★★ 6 years ago

    DO NOT use this home health care agency. The service is terrible. The nurses are rude, non-experienced. The home health aide never show up on time, or do not even show up. The office is not capable of solving all these problems. I can hardly even understand the office clark's English.

Simone Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Simone Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

This
Agency

OH
Begins Patient Care in Timely Manner:n/a *

90%
Teaches Patients or Family About their Drugs:n/a *

92%
Checks Patients Risk of Falling:n/a *

98%
Checks Patient For Depression:n/a *

95%
Checks on Patients Flu Shot:n/a *

65%
Checks on Patients Pneumonia Shot:n/a *

69%
Foot Care For Diabetes Patients:n/a *

96%
Checks Patients For Pain:n/a *

0%
Treats Patients Pain:n/a *

0%
Treats Heart Failure Symptoms:n/a *

0%
Took Doctor Ordered Action to Prevent Bed Sores:n/a *

0%
Included Treatments to Prevent Bed Sores:n/a *

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

OH
How Often Patients Improved Walking:n/a *

50%
How Often Patients Improved Getting Out of Bed:n/a *

14%
How Often Patients Improved Bathing:n/a *

11%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

82%
How Often Patients Improved Taking Medication by Mouth:

0%

44%
How Often Patients Had to be Admitted to the Hospital:

0%

15%
How Often Patients Needed Urgent Care From the ER:

0%

13%
Pageviews Total:

5%

0%
Pageviews From Search Engines:

1%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Simone Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Simone Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

OH
Home Health Team Gave Care in a Professional Way:n/a *

88%
Communicated Well With them:n/a *

85%
Discussed Medicines Pain & Home Safety:n/a *

83%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

85%
This
Agency

OH
Would Recommend the Home Health Agency to Friends & Family:n/a *

77%
Completed Surveys:n/a *51,863
Response Rate:n/a *

31%
* No survey results are available for this period.

Cities Served by Simone Home Care

Simone Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Canal Winchester, OH
Columbus, OH
Dublin, OH
Galloway, OH
Granville, OH
Grove City, OH
Groveport, OH
Heath, OH
Mount Sterling, OH
New Albany, OH
Pataskala, OH
Pickerington, OH
Westerville, OH



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