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Integrity Home Care

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  3. Ohio (OH)
  4. Middleburg Heights
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Lori K ★★★★★ 8 months ago

    Have had a 3+ year relationship with Integrity that started back in 2013 for care throughout the years for my Mom. Up until this most recent care received I had nothing but good things to say and always referred people if they had a loved one needing home health care for nursing visits, PT or OT. Well it takes just one bad incident and a very rude and know-it-all therapist who talks over me and doesn't listen and constantly interrupts me when I am trying to ask a question or express a thought, to ruin this relationship with this company. Her attitude with me in defending her actions which I was questioning actually brought me to a point of just hanging up on her. She has responded to texts of which I am still waiting for her supervisors name and contact info. This text she seems to be avoiding just like avoiding listening to me when I was trying to talk and ask questions regarding my Mom's care. Have used them so many times for hospital recoveries but I will re-think this if Mom should need this kind of care in the future. If she was this rude and disrespectful to me (the daughter, caregiver and medical and financial POA) how am I supposed to be assured she wasn't treating my mother who has Alzhiemers rudely and disrespectful. Prior to this incident would have rated as a 5 star, but this one employee has lowered my entire opinion of this organization.

  • Sandee Kirkwood ★★★★★ a week ago

  • Allison Osbun ★★★★★ 2 months ago

  • Laurence Cheng ★★★★★ 5 months ago

  • Marsha Robinette ★★★★★ 11 months ago

Integrity Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Integrity Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was better than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

OH
Begins Patient Care in Timely Manner:

99%

90%
Teaches Patients or Family About their Drugs:

99%

92%
Checks Patients Risk of Falling:

100%

98%
Checks Patient For Depression:

96%

95%
Checks on Patients Flu Shot:

80%

65%
Checks on Patients Pneumonia Shot:

91%

69%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

66%

0%
Treats Patients Pain:

61%

0%
Treats Heart Failure Symptoms:

65%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

56%

0%
Included Treatments to Prevent Bed Sores:

61%

0%
Checked Patients For the Risk of Bed Sores:

92%

0%
This
Agency

OH
How Often Patients Improved Walking:

53%

50%
How Often Patients Improved Getting Out of Bed:

15%

14%
How Often Patients Improved Bathing:

11%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

82%

82%
How Often Patients Improved Taking Medication by Mouth:

51%

44%
How Often Patients Had to be Admitted to the Hospital:

14%

15%
How Often Patients Needed Urgent Care From the ER:

10%

13%
Pageviews Total:

12%

0%
Pageviews From Search Engines:

5%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Integrity Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Integrity Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

OH
Home Health Team Gave Care in a Professional Way:

89%

88%
Communicated Well With them:

89%

85%
Discussed Medicines Pain & Home Safety:

82%

83%
Gave their Home Health Agency a Rating of 9 or 10:

86%

85%
This
Agency

OH
Would Recommend the Home Health Agency to Friends & Family:

77%

77%
Completed Surveys:21851,863
Response Rate:

29%

31%

Cities Served by Integrity Home Care

Integrity Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Akron, OH
Avon, OH
Avon Lake, OH
Bay Village, OH
Berea, OH
Brecksville, OH
Broadview Heights, OH
Brookpark, OH
Brunswick, OH
Cleveland, OH
Columbia Station, OH
Hinckley, OH
Independence, OH
Lakewood, OH
Medina, OH
North Olmsted, OH
North Ridgeville, OH
North Royalton, OH
Northfield, OH
Olmsted Falls, OH
Rocky River, OH
Strongsville, OH
Valley City, OH
Wadsworth, OH
Westlake, OH



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