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Fidelity Health Care

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  4. Moraine
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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ a year ago

    Then nurses are wonderful. Was told insurance would cover the visits, then I received two bills, and every time I sent in a payment the next bill would have a different amount every time I receive it. I finally got a mad and called to get my pay off. I think that is what they wanted. But I will not go back to them ever again. They need a better way of doing the accounting part. I had to talk to two different people. That is a real pain in the butt. My rating is ZERO. I tried to send without clicking on a star but of course Fidelity would not let me post with out at least one star. Another way of ripping off the public.

  • ★★★★★ a year ago

    Getting your home health visits scheduled with this agency is an absolute joke and adds a level of frustration that no one should have to deal with. I never even saw the nurse I was assigned and was seen by a different nurse every single tine. Even though my treatment was supposed to be on the same day every week, I constantly had to follow up because I wouldn't get a call confirming my visit and when I did, they would tell me they could only fit me in late at night (after 10 pm) which doesnt work for someone that has to be at work early in the morning. The nurses are great when you finally get them to come out but getting the visits scheduled is a nightmare. Their current practices definitely needs a complete overhaul.

  • ★★★★★ a year ago

    Getting a "straight answers" about your benefit regarding c-pap and mask payment is a confused nightmare. They don't explain how much of your benefits apply to new equipment, nor what a full charge would be. Then the non-itemized bills begin to arrive and one is left with confusion over what you really owe and what insurer should pay. I cringe whenever I need a life-saving mask or machine!

  • ★★★★★ a year ago

    The lady in charge of scheduling is totally unprofessional and rude....should not even be allowed to deal with the public.....note! (The nursing staff is wonderful)

  • ★★★★★ 2 years ago

    I never received my products from them..they said someone signed for it, but there are only two people at My residence and neither one of us were home at the time of delivery... I only get one mask a year and now they won't replace my oder..Very like customer service if you ask me... Will go else where since I now have to pay out of pocket for my life sustaining CPAP MASK.

Fidelity Health Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Home Care
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Fidelity Health Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was worse than expected.

Quality of Care:
This
Agency

OH
Begins Patient Care in Timely Manner:

93%

90%
Teaches Patients or Family About their Drugs:

98%

92%
Checks Patients Risk of Falling:

97%

98%
Checks Patient For Depression:

99%

95%
Checks on Patients Flu Shot:

74%

65%
Checks on Patients Pneumonia Shot:

82%

69%
Foot Care For Diabetes Patients:

98%

96%
Checks Patients For Pain:

86%

0%
Treats Patients Pain:

81%

0%
Treats Heart Failure Symptoms:

92%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

86%

0%
Included Treatments to Prevent Bed Sores:

82%

0%
Checked Patients For the Risk of Bed Sores:

98%

0%
This
Agency

OH
How Often Patients Improved Walking:

76%

50%
How Often Patients Improved Getting Out of Bed:

15%

14%
How Often Patients Improved Bathing:

15%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

99%

82%
How Often Patients Improved Taking Medication by Mouth:

73%

44%
How Often Patients Had to be Admitted to the Hospital:

14%

15%
How Often Patients Needed Urgent Care From the ER:

14%

13%
Pageviews Total:

72%

0%
Pageviews From Search Engines:

2%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

1%

0%

Reviews from Patient Surveys

These Fidelity Health Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Fidelity Health Care to other home care agencies. More Info

Patient Surveys:
This
Agency

OH
Home Health Team Gave Care in a Professional Way:

90%

88%
Communicated Well With them:

89%

85%
Discussed Medicines Pain & Home Safety:

87%

83%
Gave their Home Health Agency a Rating of 9 or 10:

90%

85%
This
Agency

OH
Would Recommend the Home Health Agency to Friends & Family:

84%

77%
Completed Surveys:29351,863
Response Rate:

27%

31%

Cities Served by Fidelity Health Care

Fidelity Health Care serves ZIP codes that encompass all or part of each of the cities listed below.

Alpha, OH
Anna, OH
Ansonia, OH
Arcanum, OH
Bartlett, OH
Bellbrook, OH
Bradford, OH
Brookville, OH
Camden, OH
Casstown, OH
Cedarville, OH
Christiansburg, OH
Cincinnati, OH
Clarksville, OH
Clayton, OH
Clifton, OH
College Corner, OH
Conover, OH
Covington, OH
Dayton, OH
De Graff, OH
Eaton, OH
Eldorado, OH
Englewood, OH
Enon, OH
Fairborn, OH
Fairfield, OH
Farmersville, OH
Fletcher, OH
Fort Loramie, OH
Franklin, OH
Geneva, OH
Germantown, OH
Gettysburg, OH
Gratis, OH
Greenville, OH
Hamilton, OH
Harveysburg, OH
Hillsboro, OH
Hollansburg, OH
Houston, OH
Jamestown, OH
Laura, OH
Lebanon, OH
Lewisburg, OH
Ludlow Falls, OH
Maineville, OH
Manchester, KY
Mason, OH
Mechanicsburg, OH
Medway, OH
Miamisburg, OH
Middletown, OH
Minster, OH
Monroe, OH
Morrow, OH
New Carlisle, OH
New Lebanon, OH
New Madison, OH
New Paris, OH
North Bend, OH
Oregonia, OH
Oxford, OH
Palestine, OH
Phillipsburg, OH
Piqua, OH
Pitsburg, OH
Pleasant Hill, OH
Port Jefferson, OH
Potsdam, OH
Quincy, OH
Rosewood, OH
Russia, OH
Sabina, OH
Saint Paris, OH
Seven Mile, OH
Sidney, OH
Somerville, OH
South Charleston, OH
South Lebanon, OH
South Vienna, OH
Spring Valley, OH
Springboro, OH
Springfield, OH
Tipp City, OH
Trenton, OH
Troy, OH
Union City, OH
Urbana, OH
Vandalia, OH
Verona, OH
Versailles, OH
Waynesville, OH
West Alexandria, OH
West Chester, OH
West Elkton, OH
West Manchester, OH
West Milton, OH
Wilberforce, OH
Wilmington, OH
Xenia, OH
Yellow Springs, OH



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