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Hills At Home The

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  4. Newbury
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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ 9 months ago

    How a nursing facility interacts with the family members of a patient is almost as important as the patient's care at that facility, and it should be taken into consideration when choosing nursing home placement for a loved one. Most of this review is a brief summary of the way that I, as a family member of a patient, was treated by the employees / affiliates of The Holly Hill Nursing Facility. I will also include some of my observations. After suffering a devastating stroke, my mother was a patient at The Holly Hill Nursing Facility. After assuring me that that it was all right to telephone for updates about my mother, the staff complained that I called too many times for updates. Usually, I had to call more than once to try to get an update, as I was unable to speak with the nurse that I needed to speak with on my first try. When I would leave my name / telephone number for my mother's nurse to call me back, I was never called back. Consequently, I was told that I called too much, and that I could no longer get any updates / information about my mother. Receiving updates / information over the telephone was the only way for me to know what was going on with my mother on a daily basis, since I live much too far away to have visited my mother more than once a week. I was actually only able to visit my mother one time at The Holly Hill Nursing Facility. Soon after that, and without giving me any reasons, I was informed by an attorney representing The Holly Hill Nursing Facility that my presence at the nursing facility, and on the grounds, was not welcome. The attorney sent me the same letter banning me from the nursing facility / grounds four times over the course of a few days. The letters threatened that if I would enter upon the grounds / the facility, that The Holly Hill Nursing Facility would contact law enforcement officials to have me removed, and that they would seek trespass charges against me. There were no reasons given as to why I was banned, and I could not think of anything that I had done to justify The Holly Hill Nursing Facility forbidding me to visit my dying mother. This unexplained ban forbidding me to visit my dying mother also prevented my mother from saying our last good - byes to each other before she passed away. I asked the attorney two times for an explanation, but, he never bothered to answer me. The one time that I was able to visit my mother before I was banned, I found her sitting alone in her room facing a television, fussing with her blanket, a towel, her clothes, with the one arm / hand that she was able to move. While I was there, I was told by some of the staff members that earlier that day, my mother had helped them get her dressed with that arm / hand. Since my mother was able to do that, I think that she should have been given something constructive to do with that arm / hand to try to facilitate improvements, rather than be left just sitting alone in front of a television. Before I left that day, I asked her nurse if she could make arrangements to find something for my mother to do with that arm / hand. I even suggested allowing my mother to transfer beads one at a time from one bowl to another, in order to try to improve the functioning of that arm / hand. How horrible that it must have been for my mother to be trapped inside of her own head, not able to communicate, and have nothing to do.

  • ★★★★★ a year ago

Hills At Home The Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Hills At Home The is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was the same as expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

OH
Begins Patient Care in Timely Manner:

94%

90%
Teaches Patients or Family About their Drugs:

82%

92%
Checks Patients Risk of Falling:

100%

98%
Checks Patient For Depression:

89%

95%
Checks on Patients Flu Shot:

79%

65%
Checks on Patients Pneumonia Shot:

88%

69%
Foot Care For Diabetes Patients:

84%

96%
Checks Patients For Pain:

59%

0%
Treats Patients Pain:

69%

0%
Treats Heart Failure Symptoms:

70%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

58%

0%
Included Treatments to Prevent Bed Sores:

81%

0%
Checked Patients For the Risk of Bed Sores:n/a *

0%
This
Agency

OH
How Often Patients Improved Walking:

42%

50%
How Often Patients Improved Getting Out of Bed:

13%

14%
How Often Patients Improved Bathing:

10%

11%
How Often Patients Had Less Pain Moving Around:n/a **

0%
How Often Patients Breathing Improved:n/a **

0%
How Often Patients Wounds Healed After Operation:

0%

82%
How Often Patients Improved Taking Medication by Mouth:

24%

44%
How Often Patients Had to be Admitted to the Hospital:

11%

15%
How Often Patients Needed Urgent Care From the ER:

13%

13%
Pageviews Total:

15%

0%
Pageviews From Search Engines:

6%

0%
Pageviews From City Page:

0%

0%
Pageviews From Funnel:

0%

0%
* The number of patient episodes for this measure is too small to report.
** This measure currently does not have data or provider has been certified/recertified for less than 6 months.

Reviews from Patient Surveys

These Hills At Home The reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Hills At Home The to other home care agencies. More Info

Patient Surveys:
This
Agency

OH
Home Health Team Gave Care in a Professional Way:n/a *

88%
Communicated Well With them:n/a *

85%
Discussed Medicines Pain & Home Safety:n/a *

83%
Gave their Home Health Agency a Rating of 9 or 10:n/a *

85%
This
Agency

OH
Would Recommend the Home Health Agency to Friends & Family:n/a *

77%
Completed Surveys:n/a *51,863
Response Rate:n/a *

31%
* No survey results are available for this period.

Cities Served by Hills At Home The

Hills At Home The serves ZIP codes that encompass all or part of each of the cities listed below.

Aurora, OH
Burton, OH
Chagrin Falls, OH
Chardon, OH
Chesterland, OH
Cleveland, OH
East Claridon, OH
Garrettsville, OH
Hiram, OH
Huntsburg, OH
Mentor, OH
Middlefield, OH
Newbury, OH
North Bloomfield, OH
Novelty, OH
Orwell, OH
Painesville, OH
Rome, OH
Solon, OH
Thompson, OH
West Farmington, OH
Windsor, OH



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