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Community Mercy Home Care

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My complaint is that they did not listen. I tried to tell the nurses and the people on the phone up to and including the man in charge....I tried to tell them Gladys wasn't eating, had found a way to get pills out of her pill machine dispenser which could kill her.....I tried to tell them Gladys was past home care and needed much more than home care....She had COPD and not much of her lungs left, but other problems....Well, they just didn't listen and they got mad at me. They didn't listen and they got mad at me on Dec 3rd. The nurse came out Dec 4th and said she was OK. Gladys was dead a few hours after the nurse left. ....Now I am thankful for the 11 months they came out, longer due to the pill dispenser. ...But they need to listen to the people at home that are with the patient 24 hours a day, 7 days a week. By not listening, well, the nurse who had just seen her said she could not believe Gladys was dead. This shows they were NOT listening to me, from the head man down to the lowest worker on staff. .....They were very good at first, but they need to understand home care reaches a point where it ,must switch to nursing home or hospice. Gladys dying after nurse said she was OK shows that...They would not listen to me....So Gladys Smith died Dec 5th, 2015. The love of my life for 20 years until death we did part. I told everybody I had no doctor or medical training. They DID NOT LISTEN....That is their problem, they talk but they do not listen.....Kevin W Kelly.

Community Mercy Home Care Services

  •   Nursing Care
  •   Physical Therapy
  •   Occupational Therapy
  •   Speech Pathology
  •   Medical Social
  •   Home Health Aid
  •   Medicare

Medicare Evaluation of the Quality of Care

The quality of care given at Community Mercy Home Care is periodically evaluated by Medicare. The results of the most recent evaluation period are listed below to help you compare home care agencies in your area. More Info

Among patients with a recent hospital stay, the number of patients at this agency that were re-admitted to the hospital was worse than expected and the number that went to the ER without being re-admitted was the same as expected.

Quality of Care:
This
Agency

OH
Begins Patient Care in Timely Manner:

99%

90%
Teaches Patients or Family About their Drugs:

100%

92%
Checks Patients Risk of Falling:

100%

98%
Checks Patient For Depression:

100%

95%
Checks on Patients Flu Shot:

78%

65%
Checks on Patients Pneumonia Shot:

84%

69%
Foot Care For Diabetes Patients:

100%

96%
Checks Patients For Pain:

77%

0%
Treats Patients Pain:

75%

0%
Treats Heart Failure Symptoms:

79%

0%
Took Doctor Ordered Action to Prevent Bed Sores:

79%

0%
Included Treatments to Prevent Bed Sores:

77%

0%
Checked Patients For the Risk of Bed Sores:

93%

0%
This
Agency

OH
How Often Patients Improved Walking:

64%

50%
How Often Patients Improved Getting Out of Bed:

19%

14%
How Often Patients Improved Bathing:

12%

11%
How Often Patients Had Less Pain Moving Around:

0%

0%
How Often Patients Breathing Improved:

0%

0%
How Often Patients Wounds Healed After Operation:

92%

82%
How Often Patients Improved Taking Medication by Mouth:

58%

44%
How Often Patients Had to be Admitted to the Hospital:

16%

15%
How Often Patients Needed Urgent Care From the ER:

13%

13%
Pageviews Total:

17%

0%
Pageviews From Search Engines:

1%

0%
Pageviews From City Page:

1%

0%
Pageviews From Funnel:

0%

0%

Reviews from Patient Surveys

These Community Mercy Home Care reviews tell you the opinions of the patients receiving care from agencies that are Medicare-certified. Every participant took the same survey so it is a useful way to compare Community Mercy Home Care to other home care agencies. More Info

Patient Surveys:
This
Agency

OH
Home Health Team Gave Care in a Professional Way:

87%

88%
Communicated Well With them:

85%

85%
Discussed Medicines Pain & Home Safety:

87%

83%
Gave their Home Health Agency a Rating of 9 or 10:

81%

85%
This
Agency

OH
Would Recommend the Home Health Agency to Friends & Family:

76%

77%
Completed Surveys:31451,863
Response Rate:

29%

31%

Cities Served by Community Mercy Home Care

Community Mercy Home Care serves ZIP codes that encompass all or part of each of the cities listed below.

Belle Center, OH
Bloomingburg, OH
Cable, OH
Catawba, OH
Cedarville, OH
Christiansburg, OH
Conover, OH
De Graff, OH
Donnelsville, OH
Enon, OH
Fairborn, OH
Hilliard, OH
Irwin, OH
Jamestown, OH
Jeffersonville, OH
London, OH
Mechanicsburg, OH
Medway, OH
Mingo, OH
New Carlisle, OH
North Hampton, OH
North Lewisburg, OH
Rosewood, OH
Sabina, OH
Saint Paris, OH
South Charleston, OH
South Solon, OH
South Vienna, OH
Springfield, OH
Tremont City, OH
Urbana, OH
Washington Court House, OH
West Jefferson, OH
West Liberty, OH
Wilberforce, OH
Woodstock, OH
Xenia, OH
Yellow Springs, OH



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